Business ProfileforLas Cruces Motorsports

My motorcycle was stolen while it was here! Warning, long post. I brought my 2022 Kawasaki to Las Cruces Motorsports for a warranty repair of a minor oil leak. I had called their service department in advance to see if I needed to schedule an appointment but they told me that would not be necessary. My motorcycle only had **** miles on it and was in perfect condition so when I left it with them for repair, I asked that they please take good care of it; they assured me that they would. As you will discover if you read my entire post this was the first of three promises that they made to me which they failed to fulfill. A few days after I had dropped it off there, I received a call from them. They wanted to let me know that when they went out to their lot to bring my bike inside for repair, they could not find it. They said that they then called the police to report it missing and upon providing the police with the vehicle identification number (VIN) the police department had already logged a suspicious activity report with the same VIN. The motorcycle was retrieved and returned to the dealership. The bike was severely damaged. The dealer denied any negligence and refused to file a claim with their insurance company. I asked if the service department could remove the accessories from my old bike as I planned to install them on my replacement machine. They agreed and stated that I could come back and pick them up that afternoon. When I returned that afternoon, they had not done it yet (strike two). This was on a Saturday and they told me that they would have them ready for me to pick up on Tuesday afternoon. When I arrived on Tuesday afternoon the parts still were not ready as promised (strike three). In the end I am absorbing a loss of several thousand dollars to replace my machine. I recommend that if you choose to do business with these people that you do so with extreme caution.