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Business Profile

Apartments

The Flats at Ridgeview

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/13/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Son ******* *** was attending the medical school (****** ******* ** *********** ********) in Las Cruses and after one year of his medical school, he could not maintain a good academic performance and was administratively withdrawn from the school. In the meantime during the month of February he signed the lease for the next year beginning July 1, 2023 expecting he will continue his second year of school. His present lease expiring on 6/30/23. Since he cannot live in Las Cruses after being expelled from school, I brought him home in Michigan and requested the apartment management to withdraw his second year lease as he cannot live there anymore. The apartment management is refusing to withdraw his lease and want me to pay the rent even if he is not going to live there anymore. My request is that they can rerent the apartment to someone else and get my son out of lease but they do not agree. My argument with them is if the tenant moves out of the city and or buys a house, the apartment management let the tenant break the lease. I need BBB to help me get out of the lease for my son. I will appreciate your help. Thank you.

    Customer Answer

    Date: 06/14/2023

    Thank you very much for your help, today we got a message from the apartment manager that my son's unit is now leased to someone else and he is out of the lease.

    Thank you

    *****

The Flats at Ridgeview is NOT a BBB Accredited Business.

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