ComplaintsforCrestline Building Corp.
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Complaint Details
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Initial Complaint
11/03/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I applied at one of the Crestline properties and had to pay $25 per application. I put in two applications with them, one for myself and one my co-signer which totaled $50. When I read the terms of agreement on their online application before I signed, it said if the applicant was not approved, then the application deposit was refundable and would be given back within 2 business days. I did not meet the financial requirements for their properties, which is fine, but the agreement stated if I was declined, then I would receive my application deposit back. I contacted the apartment complex first to ask for the refund which they denied stating they never do that, but I told them what was on the agreement I signed online but was still told no. The manager there even admitted she doesn’t know what is on the agreement herself. Next I called the managing company for the property, which is Crestline. The secretary once again told me they do not refund the application fees, but I pointed to her agreement online and she stated she would give a message to her boss to call me back. I have waited 2 weeks now to hear something back but haven’t. I have pictures of the agreement itself and where the refund is clearly stated. I just want them to honor what is in their contract/terms of agreement.Business response
11/03/2021
We will refund the application fee even though the agreement clearly states the deposit is refundable and the application fee is not.Customer response
11/03/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.