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Business Profile

New Car Dealers

Ed Corley Nissan

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dealer has failed to submit payoff to original lien holder despite having sold car. I am still being contacted by the original lien holder to which they keep asking for a payment to be submitted. I have attempted to contact the dealership with this issue, at attempted contacts they remain unavailable or lie and say that it will be submitted. I have had multiple three way calls with the dealership and the lien holder to which the dealership has requested an updated pay off amount and never submitted.

  • Initial Complaint

    Date:07/24/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a new 2022 nissan altima on 1/13/22 and never got license plate for 14 months ,Kept going to see if Plate is in ,but getting the same old story that Nissan Manufactoing has not sent MSO to them .Santa Fe MVD told corleys not to issue another h temporary sticker and were told to pay off the bill off $28,430.24 or get him a license plate Gave Debra M**** the vehicle back on 4//13/23 they said that they would pay off the vehicle, which they never. did , and Debra M**** showed me a zero copy off the check which never cleared , I want Debra M**** to pay off the vehicle like a supposed to, I am frustrated with the manager Debra M****, I want this to be resolved as soon as possible . I spent time and m**** and headaches trying to get answers from them

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle, 2015 Nissan Rogue, has been in the service/shop at Ed Corley Nissan for more than 2 months and 2 weeks, almost 11 weeks. I've lost all hopes, faiths, and trust in Ed Corley. I would like to get a full refund I've paid and to release my vehicle. I've aited thru 5 holidays, and my son's birthday on Christmas. I am tired of walking to work and back in the cold winter, snowy, raining, and windy days. They are not cooperating with me. Poor customer service, poor communications, and being ignored by the upper management. See attached dosuments. Please get my vehicle and my money.

  • Initial Complaint

    Date:10/07/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I traded in a vehicle here at Ed Corely Nissan in Gallup, NM July 22, 2022. I was told a payoff for the vehicle would be sent in 30 days. No effort to send a check to Nissan Motor Finance has been made. I've been trying to get this taken care of because Nissan Finance is holding me responsible for the late payments and now its been reported to the credit agencies as late payment and ruined my credit score. I've left messages for the manager and Nissan Finance has contacted them also to get the payoff sent, we are being ignored and no calls returned. Can you please help resolve this issue.
    Respectfully,
    ***** ****** **

Ed Corley Nissan is NOT a BBB Accredited Business.

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