Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No. ********  (***** ******* *** & cash cow)
  On June 27, 2024 I (******* ******) was approved for financing with ***** ********* at Cash Cow Furniture in Gallup, NM. I got a ** **** for $3,500.
  On June 28, 2024 we informed Cash Cow (Salesperson *****) that the Go cart had no power, lose items and no cover on the battery. We informed them it was used and not new. We let Cash Cow know that we did not want to pay for an item that was not working properly. Cash cow picked up the item.
  On Friday, June 28, 2024, I called ***** ******* and canceled the agreement. I informed them we returned the item & not in our possession. The ***** *** canceled payment arrangements with no future payments.
  On July 12, 2024 ***** *ook out one payment from my checking account (Debit Card) and will not refund me. The ***** account was cancelled and I do not have any merchandise. This is fraud.
  When we informed Cash Cow of the cancellation, they were not aware of it and did not get information on cancellations from ****** On 6/29/24 I received a text from John Lee to make a payment of $500. I did not allow Cash Cow to take the money out of my checking account.
  The Salesperson, *****, was informed of the cancellation and informed me that the refund would be returned to me in 5-7 working days. Cash Cow manager *** *** said I would not get the refund and denied cancellations of the agreement.
  This is a scam, fraud, misleading, and false advertising. *** *** would not honor the agreement or conversation of his own workers.
  ***** ******* added to this fraud attempt and took a first payment they said would not happen.
  I want my refund from Cash Cow and ***** because there was no active contract or agreement in place to take money from my account. Account was cancelled and there is no merchandise in my possession. When I call ***** for assistance my phone number or information is deleted and unavailable. I am no longer in their system.

  Business Response

  Date: 11/01/2024

  THE ITEM WAS FIXED AND RETURNED. CUSTOMER WAS HAPPY.
  
  *** ***
  ********
  CASH COW HOMESTORE

  Customer Answer

  Date: 11/02/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  I was informed by ***** to pick up item.  The item was not fixed which we reported. We paid out of pocket to try to fix. We were set up to get item as a resolution which is still unresolved. Cash cow doubled dipped by taking $500 from us for an amount paid by acima. Fraudulent business and poor customer service.  

  
  
  
  Regards,
  
  
  
  ******* ****** 

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 11/22/2024

  Mr. ******* ****** purchased a **** ******* on 6/22/2024. He financed it with ***** for $2722.50, as well as paid a difference he was lacking for the amount of $500.00 in which he paid with his debit card. Total amount sold at $3222.50. *r. ****** returned the item back on 6/27/2024. Stating it wasn't working properly. Our technician cleaned out the carburetor, replaced a spark plug and also the shift cable was tampered in which we also repaired. After the issues were repaired. We didn't charge the customer any labor or parts, considering he had just purchased the item. We released the item back to the customer on 6/28/2024. I feel we have done our part as a business to assist the customer. Just like any item purchased. Customer has the responsibility to maintain the item. If there are any questions, feel free to contact me at ************** 
  
  Thank you,
  
  * ***
  Owner

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 27th, 2024, I ordered a chest dresser for $399. I was informed by the sales person, ****, that I would receive a call when the furniture arrived at the store for pick up. On March 9th, I arrived at the store and spoke to a female manager about my order. She told me that the furniture was still in route to the store and they would contact me when it arrives. On March 22nd, I stopped at the store again and spoke to the same female manager. I still did not receive my order. And I was informed that the furniture was discontinued. I requested for my refund. And she told me that she was not the one to make that decision and would leave a message for her boss to give me a call tomorrow, March 23rd. I did not receive a call that day. On March 27th, I called the store and spoke to a male individual. After explaining the situation, he placed me on a brief hold. He did not return to the call. Instead he hung up. I called again. Spoke to a different male individual. I explained the situation again. He told me that the ****** ******** ***, will be in at 4:30 and will personally deliver the message to him about my request for a refund. I did not receive a call that was promised to me again.

  Business Response

  Date: 05/22/2024

  MRS. ***** ******* HAD PURCHASE A CHEST DRAWER WHEN THE ITEM DIDN'T ARRIVE IN A TIMELY MATTER. A OFFER OF EXCHANGE WAS OFFERED, CUSTOMER ***** ******* DID SELECT A REPLACEMENT ITEM. THE SITUATION HAS BEEN ADDRESSED AND RESOLVED UPON CUSTOMER OBTAINING AND TAKING REPLACEMENT ITEM.
  
  ****
  ******* *********
  ************

  Customer Answer

  Date: 05/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  ***** *******

• Initial Complaint

  Date:01/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see attached
  
  We got 3 different or separate receipts and being making payments on accounts and balance has doubled. Interest rates are excessive and unreasonable.
  The receipts are: *******: order # *******-1
  *****: order # ******** ******: order # #***********ww

  Business Response

  Date: 05/22/2024

  CUSTOMER ****** ****** HAD MADE A PURCHASED WITH  CASHCOW USING OUR PROVIDED LEASING COMPANIES. THESE LEASING COMPANIES INCLUDE ****** ******** *** ******. THIS COMPANIES ARE WIDE KNOWN ON NATIONAL BASED AND USED MANY DIFFERENT MERCHANTS.
  
  WITH ANY LEASE/FINANCING ENTITIES THERE ARE FEES OR INTEREST. THE LEASING COMPANIES ****** ******** ** ****** ARE SEPERATE BUSINESSES  THAT PROVIDE AN OPPORTUNITY FOR CUSTOMERS TO PURCHASE MERCHANDISE IN A BUY NOW, PAY LATER EXPENSE. THEY DO OFFER A EARLY BUYOUT AT 90-100 DAYS WITHOUT INTEREST AND FINANCE NO MORE THAN A YEAR OR TWO BASED ON APPROVAL.
  
  DURING THE TIME OF PURCHASE THE CUSTOMER ENTERS THEIR INFORMATION FROM THEIR CELL PHONE, ASSISTANCE IS GIVEN THROUGHOUT THE PROCESS. THE CUSTOMER OBTAINS AN LEASING APPROVAL FROM EITHER OF THE NAMED COMPANIES. A LEASE OR TERM IS GENERATED FOR THE CUSTOMER OF DIFFERENT LENGTHS IN TERMS AND CONDITIONS THAT THE CUSTOMER SELECTS THEMSELVES THROUGH THEIR CELL PHONE OR EMAIL.
  
  THE GENERATED QUESTION OR CONCERN WOULD NEED TO BE ADDRESSED WITH THE CUSTOMER AND THE LEASING COMPANIES. THIS BEING THE CUSTOMER SELECTED THEIR OWN TERM BASED UPON THEIR BUDGET AND CHOICE. SECONDLY THAT EACH COMPANY HAS DIFFERENT TERMS OR CONDITIONS. CASHCOW WILL BE HAPPY TO SHARE THE NAMED LEASING CONTACT INFORMATION WITH CUSTOMER ****** ******. AS A SIDE NOTE EACH LEASING COMPANY DOES STAY IN DIRECT CONTACT WITH THEIR CUSTOMERS WHETHER THROUGH VIA PHONE CALL, TEXT, AND/OR EMAIL.
  
  ITS WITH HOPE THE CIRCUMSTANCE OR SITUATION IS CLEARED. CUSTOMER ****** ****** IS WELCOME TO CONTACT CASHCOW DIRECTLY FOR ANY ASSISTANCE.
  
  ****
  ******* *********
  ************