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Business Profile

Used Car Dealers

Enchanted Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the day of July 31,2024 when the Dealer ****** the sales dealer said to leave and get off property and she said she going to to charge me with trespassing when I want to know when my vechile going to get fix, they said it fix but the engine light still on , it over heats and drive very slow, they didn't honor their word on fixing my vechile when I purchased it and the bank already paid them the money.....they told me to leave so I left and ask a firend to pick it up for me in the even when it almost close around 5:45pm . I would like the Enchanted Auto Sales to pay my auto fixing cost sense they didn't fix it. If they can't honor what they say can I get the money back for my vechile and the interest to the bank sense they don't want to fix my vechile. This isn't right and I don't want to deal with any of those people that work their , just Give me back my money I tired of this issue or they pay for my vechile to get fix on the closing of where I want it to get fix at? Or give back the money to the bank with interest. The amount is 14,246.33 to the bank of Sandia Laboratory federal credit union in Albuquerque NM. This isn't right to sell me a vechile I can't drive or use. I need something for something to be done I can't even drive this, I'm about to turn to court processing on this issues if their no result been done about this issues on the the vechile 2016 Kia Soul on the engine light and the over heating and driving is very slow., like it's about to just die on the vechile.

    Business Response

    Date: 08/20/2024

    We cannot respond through her parents. We have to deal with the parent. They were being unruly and we had to kick them off our property. 

  • Initial Complaint

    Date:07/31/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to dealship purchase a vechile on Kia Soul 2016 it have engine light On. ****** the Dealer seller said its a little thing to fix so they well fix it but to taking them four time to fix it, and still not results is been done to fix the engine light. Their three sales people name ******. Who is the head person and second in Angie then ******. Their no calls or communication from sales person on results of vechile engine light....been fix. My parents have to go over their to see the results of the vechile but they say to them they don't know what going on, or what the maintenance person is doing.....all they keep tell my parents it we'll be do at certain time, then when parents drive thevechile for a test drive the engine light goes back on this happen four times..... now .....I ask for them to give me a different vechile that better ....the main own ******...never Their and the sale womans have their kids their and does pay attention to what I'm saying. I'm unhappy I got the vechile on July 12, 2024 and sign the papers on July 15, 2025 .....their no communication, their not fix the engine light, the sales people give us different answer left and right now their tell me and my parents where harassing them and we just what you know when it we'll be fix to where the engine light don't come on and if I can get a different vechile sense their making excuse to fix the vechile and no communication at all even when we call. Better service.

    Business Response

    Date: 08/02/2024

    To whom it may concern, we are sorry to hear about these inconveniences. Date of Sale was 07/15/2024. We did provide and require all customers to sign the New Mexico Buyers Guide Implied warranty, which states that we are only responsible for vehicle repairs within the first 15 days or 500 miles, whichever comes first after purchase. When the customers mother, who is not on the contract, brought in the vehicle, they were past the warranty period. We could not provide her parents with information on her contract due to our privacy policies. When we offered to refer them to a mechanic, the mother wanted immediate repairs. We informed the customer's mother that the mechanics were only performing repairs by appointment only. We did offer to help her daughter through good will repair, but we were not able to follow through without consent from *** *********. ***** parents arrived yelling at our employees, and we advised them that they could not treat them in that manner. For the safety of our employees and customers, we asked them to leave the premises. *** at no time gave consent for us to release information, or act on any of her parents requests. *** came into the office on 08/01/2024, stating that she wanted to return the car because she did not appreciate the way her mother was treated, we did explain to her the problem we were having with her parents. She left without further discussing the issue. 

     

    Best Regards, 

    Enchanted Auto Sales 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

  • Initial Complaint

    Date:11/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a vehicle had it for 1 month 3 weeks. and it broke down. Ask dealership if they can fix it they refused. I offered to pay them money. They company said no mechanic. I only made 1 payment. I told them I will pay once car is fixed.

    Business Response

    Date: 11/23/2022

    I apologize for your situation Ms. *****. As stated in the implied warranty signed, we are only responsible for fixtures within the implied warranty period which is 15 days or 500 miles. Your warranty was expired at the time of the complaint. Our mechanics were not taking any more vehicles at the time because they were over booked with other dealerships. Unfortunately, we do not recommend outside mechanics because if any issues occur with them, we do not wish to be held accountable. We hope you are able to resolve this issue and wish you the best of luck. 

     

    Sincerely,

    Brenda C******

Enchanted Auto Sales is NOT a BBB Accredited Business.

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