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Business Profile

Rebuilt Engines

Precision Engine Machine Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rebuilt Engines.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took our engine to be rebuilt by them on 4/7 and it did take awhile to fix. There were issue when communicating when asked for the motor to be painted a certain color he said he would do it but then waited until everything was on and made it look like a toddler painted my motor. He lost numerous bolts to my motor and a sensor. When I installed the engine coolant dumped out of the head gasket and when I had reached out for a solution he told me there were no refunds. But if I turn on the motor water will get into the engine and hydrolock it causing more damage. I am asking for to fix his mistake and install the motor for causing all this distress or return half of the money since we will have to take apart the motor and fix it ourselves. Everything is bought all new as he requested.

    Business Response

    Date: 06/02/2025

    Please see the attached response and documents from business

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    See attached
    Call Josh June 12, 2022 9 am June 14, 2022 dope off my 350 Chevy head cylinder (passenger side) he said yes he can fix it so price me 450 paid 250 and exchange with set of 350 chevy head cylinder as well, every chance I call for update on my head cylinder. After 2 month he said bring in my hole engine my 350 chevy orange motor so I did. After that he started saying parts need replace on my motor, started with timing, chain gears and oil pump w gasket, erey buyer head cylinder gasket. Now it's June 18, 2023 and head cylinder not fix, motor all apart. Pick up my motor and still missing parts

  • Initial Complaint

    Date:12/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 10/19/22 we drop off an engine to this shop to get it overhaul and paid in full price,but we pick up the engine on 12/20/22 for extra $210 .we got the engine and install it and the engine didnt start, engine wasnt prime, and the timing marks werent even set, so bascially they did not do a good job on it
    we contacted the business but they werent helpful and they got abusive about it, so we are asking for a refund on the engine we paid, and go somewhere else to get a engine rebuilt done

Precision Engine Machine Co. is NOT a BBB Accredited Business.

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