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Find a Location

Quality Inn and Suites has 1 locations, listed below.

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    Business ProfileforQuality Inn and Suites

    Motel

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Motels

    Business Details

    Location of This Business
    555 Scott Ave, Farmington, NM 87401-7100
    BBB File Opened:
    5/27/1997
    Years in Business:
    32
    Business Started:
    1/1/1992
    Business Started Locally:
    1/1/1992
    Type of Entity:
    Corporation
    Alternate Business Name
    • Comfort Inn of Farmington
    Business Management
    • Ms. Shelly Parker, General Manager
    Contact Information

    Customer Contact

    • Ms. Shelly Parker, General Manager
    Additional Contact Information

    Fax Numbers

    • (505) 325-7675
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/02/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I booked through ******* for my room I paid $ 203.00. The manager preceeded to come to my room the next morning and said they didn't receive my payment, but they did. Then I was told to leave cause I didn't pay but I did. I now have been charged $103.32 four more times by this hotel and didn't even get to stay. The manager when I called was very disrespectful and told me they have the right to charge me 4 times and have the right to make me leave. How can I be told to leave for not paying when the hotel did in fact have my payment and then charge me additionally 4 more times. The manager is Navajo and when she seen I was white she immediately became hateful and rude.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kelly K

    1 star

    10/21/2021

    On line it shows having a pool and hot tub. This is how the hotel lures you in, then you get thier and see a dried up pool that hasn't been used in maybe 2 years and there definitely is not any hot tubs. I signed in then when outside to wait for my friends to sign in and get their room. While waiting outside the desk clerk comes out and starts taking pics of our vehicles and trying not to make it obvious. Then al 4 of us went inside to our respect rooms to drop our things off and get ready to go ear after a 7 hour drive. I stepped in the door and as soon as I put my things down I could smell the bleach they used on the sheets, not good, I knew that night it would make me itchy and it did. So then, I go in the bathroom and there is rust around the drain in the shower, long black hair on the wall, my hair is dark blonde and the toilet seat shifted when you sat on it. Next walking down the halls. Horrible ripped and stained carpet. 1st night sleeping in the room it wasn't horrible but it wasn't good either alot of itching and scratching because whomever does laundry puts to much bleach on the sheets. . I hurry to get up to get some fresh coffee in the lobby. I go get 2 small cups and look at the creamers, french vanilla and hazelnut. Bring the coffee back to the room and first sip is almost cold. I drank it anyway. The tell you on their site they have fresh hot coffee. I did not use the coffee machine in the bedroom because it had mold inside it. No thank you. Last and final night me and my fiance were trying to go to sleep and all we heard was screaming from a woman right across the hall she said " Did you hit him?" The no noise. I went outside asked the front desk clerk to do something about it, she did nothing. About 3 am more pounding from across the hall. Sounds like scuffling, and then a guy saying" I kicked his ass". So, finally I can get some sleep , so I thought, We were awoken again from a handyman doing putty work on our wall at 6 am. I wouldn't stay there again if you paid me. They need to compensate Us for the things that were wrong

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