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Business Profile

New Car Dealers

Tate Branch Auto Plex
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They refused to honor my $15,005 Trade In Valuation, refused to honor the VIP Voucher reserved for me, refused to allow me to test drive/see the 2020 Dodge Ram Laramie which ******* and myself had already completed the online credit application for and was making me pay $15,000 cash down on a vehicle that was not a truck nor was it a newer vehicle than what I was currently driving.
    Email I sent after dealing with ****** ****** - General Manager

    Business Response

    Date: 03/28/2025

    *** ********** ********

    Complainant: ***** *******

    Our sales staff at Tate Branch Autoplex regrets that *** ******* was not able to purchase a vehicle from our dealership.  Unfortunately, at times, both parties cannot agree on the terms of the deal, company policy, acceptable forms of payment, and, credit approval guidelines.

    Our staff made the best decision possible based on the information provided at the time.

    We certainly explore all areas of opportunity with each customer to ensure that we find a way to complete the sale and that is beneficial for both sides.

     

    ***** ** *********

    Tate Branch Autoplex

    Carlsbad, NM

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TOOK OUR VEHICLE IN ON A WARRANTY SERVICE ON 2/5/24, WE CALL FREQUENTLY TO GET THE SAME RUN AROUND ANSWERS WITH NO RESULTS. THEY HAVE BROUGHT IN GM ENGINEERS ALLEGEDLY WITH THE SAME RESULTS, WHICH INCLUDE SAYING IT IS STILL MAKING SAME NOISE AND ARE "STUMPED". AT ONE TIME THE SAID THEY FIXED THE POPPING SOUND HOWEVER CREATED A VIBRATION AND SAID THAT WE COULD TAKE IT IF WE WANTED TOO. I REPLIED WHY WOULD I TAKE 1 ISSUE FOR ANOTHER THAT THEY COULD KEEP IT UNTIL IT WAS REPAIRED. HAVE HAD TO GO TO THE SERVICE DEPT MANAGER TO GET ANYONE TO CALL BACK WITH ANY UPDATES AND STILL HAVE TO CALL OURSELVES TO GET ANY UPDATES. WE ARE NOW GOING TO GO TO THE STORE MANAGER. WE WERE FINALLY AFTER 3 MONTHS GIVEN A LOANER VEHCLE THAT AFTER HAVING A WEEK POPPED UP WARNINGS ABOUT AIR BAG NEEDING SERVICED AND AUTO START STOP NOT WORKING PROPERLY, TOOK IT IN WHEN THEY SAID TO HAD TO WAIT 2 HOURS FOR THEM TO GIVE THE CAR BACK SAYING THEY COULDN'T FIND THE ISSUE TO GO AHEAD AND DRIVE IT.

    Business Response

    Date: 05/30/2024

    Knowing that *** ******** vehicle had been here for some time, we had his vehicle moved in front of longer waiting customers and some non-operable vehicles.  Our technicians were finally able to re-create his concerns between 17-19 mph.

    Our shop foreman reached out the manufacturer's tech assistance for direction.  We have performed several tests and replaced suggested parts per their recommendations, non of which corrected the problem.  

    During a conversation with *** ****** on May 29,2024, he was advised that tech assistance has no further information or possible causes in their library of documented cases.  The shop foreman and our service director together, have come up with further testing, and will continue to work together until the source of the vehicle noise is determined.

    *** ****** states that he does not want his vehicle returned to him until the source of the problem is found and repaired/corrected.  Therefore, we will continue to provide *** ****** with regular status updates on his vehicle, as well as provide him with alternate transportation until the matter is resolved.

    Sincerely,

Tate Branch Auto Plex is BBB Accredited.

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