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Business Profile

Modular Homes

Clayton Homes of Carlsbad

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a complaint last year about our mobile home not being properly put together right. It had multiple leaks, and problems when we moved in. Clayton homes acknowledged the problems and their fault. It took over a year to get a major leak on our AC unit fixed. I was soaking up water in towels all day to contain the leak multiple times a day. In the morning it would be a puddle of water. They still have not replaced the water damaged floor or sheet rock wall that developed black mold. It’s been about 3 years of us trying to get this work done through them. Clayton homes did contact us regarding the complaint, but did not fully fix our home still. They actually caused more damage to our home. My husband and I have been trying to contact them since June 2023 to finish our home repairs. I did get ahold of a lady named Crystal about two weeks ago, and she told me “they are too busy with other houses, and it’s normal to have to wait 2-3 years” for them to fix their mess ups that they moved us into. She sent me a email and said to send her the remaining list of things they didn’t tend to. She will personally have a meeting with her manager who is too busy to talk to me. So I did so. It’s been over a week now and I’ve heard nothing back. I recently discovered a massive leak under the kitchen sink that was not there prior to them working on our original kitchen sink leak. Now mold is under our sink, and in our laundry room that they don’t seem to find of importance to fix. I am at a loss, and they don’t seem to care that we are living with mold they caused by not properly inspecting our home prior to us moving in. The hot water heater, AC unit, and all sinks leaked when we moved in. Also a huge leak underneath the home under the guest bathroom that was leaking for over 3 months before another company found it. The wall needs to be replaced still due to mold. We are having to call multiple times a week for years now to get nowhere. Thank you for your time.

Clayton Homes of Carlsbad is NOT a BBB Accredited Business.

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