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Business Profile

Plumber

Hessinger's Plumbing, Heating and Cooling
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Ron A.

    Date: 01/16/2023

    A little over a year ago ********************** himself came out to give my MIL a quote on a new water heater and furnace installation. He ensured us a top notch installation. She was very specific about a ****** furnace model that was very quiet. No problem with the water heater, but about a year later; the furnace is the LOUDEST furnace Ive ever heard in a home. They even brought out a different model from the quote the first time, but we caught that during the installation and they had to take it out and bring the correct one. The duct work that they had to replace for the correct model is whats making the noise. They also did not install the smart thermostat that we asked for (and paid extra for), but we let that slide. When I called to have them come out, they told me the furnace is still under warranty, but the labor warranty expired. Im in the trades, and I know that a quality installation should outlast the equipment. They said Id have to pay for the labor if she sent someone out. And I wont even get into the inspection. Our plan was to use them for the next phase in our upgrade but thats highly unlikely now.

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