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Business Profile

Windows

Moore Window & Door

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I first purchased door sweep and installation for my Kolbe door from Davis kitchens. Salesperson not knowledgeable about their product and it turned out I needed two. This is after paying $80 for the first installation. So had to order the other half of sweep. Decided to order 3 so I would not have the same issue next time. Ordered and paid for with Davis Kitchens including another $80 for installation. Never heard another word. After more than a month and no return emails from the salesperson I started calling. Saleperson no longer there. Sigh. Had to call 4 or 5 times before they would respond to getting me what I ordered. Nobody to install so i said mail it to me. No can do so they finally delivered it this morning. I called to let them
    know they now needed to refund my $80 installation fee. They offered me $20. Guess they thought they could charge me $60 for delivery for something already packed in a box and ready to ship. Doesn't work for me.

    Business Response

    Date: 10/31/2024

    The customer ordered through More Windows and Doors. They are in the same bldg as us but are technically not apart of us. I am handling their complaints since there is no one there doing this. We did send the customer the part but there has been no one to install it. 

    Customer Answer

    Date: 10/31/2024

    Complaint: REMOVED



    I am rejecting this response because:

    I paid $80 for installation in advance.  When that is reimbursed then I will drop this matter.






    Regards,



    Business Response

    Date: 11/14/2024

    We are sorry for the inconvenience and confusion that occurred.  We were trying to help REMOVEDto the best of our ability.  Sadly due to unforeseen circumstance, the employee of Moore Window and Door had passed and the employee of Davis Kitchens has no knowledge of the Moore Window & Door paperwork.  After further review of the paperwork it was noted that the product cost was $30, the install fee was $50 and the delivery fee to Santa Fe was $30.  We will gladly reimburse the install fee of $50.00.  We will cut a refund check and get it in tomorrow's mail.

    Customer Answer

    Date: 11/14/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.



    Regards,



    REMOVED

Moore Window & Door is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.