Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car dealership sold me s vehicle knowing the airbags had been deployed and the steering wheel clearly shows it was glued back together, the rear window defroster does noy work, the brakes are bad, and I've messaged them over and over with no response other than my cat note was due. I want to get my down payment back and give them this junk cart. They are in the business to sell vehicles, and I do realize that as aq woman and having marginal credit, they took advantage of the situation and then left me with a cat that in repairs would cost more than it's worth. I went to them in good faith and how have more of an issue with this car that literally is a death trap.

  

  Business Response

  Date: 05/02/2025

   

  Attn: Better Business Bureau
  7007 Jefferson St NE Ste A
  Albuquerque, NM 87109
  Phone: ***** ********
  Fax: ***** ********
  Email: ***********************
  
  Date: April 30,2025
  
  RE: Response to Complaint ID ********* * ***** *****
  
  To Whom It May Concern,
  
  Albuquerque Auto Outlet (AAO) has received and reviewed the complaint submitted
  by *** ***** *****. We appreciate the opportunity to respond and correct the
  record.
  
  AAO categorically denies the allegations that it knowingly sold a vehicle with
  undisclosed safety or mechanical defects. The vehicle purchased by *** ***** was sold in compliance with New Mexico law and was covered by the New Mexico
  Implied Warranty of Merchantability, which provides protection for 15 days or
  500 miles, whichever comes first.
  
  Prior to the sale, *** ***** expressly acknowledged in writing that:
  
  “I have personally inspected the vehicle, had an opportunity to test drive it,
  and found it free from any reasonably discoverable damage and/or defects.”
  
  In addition, the vehicle was inspected by ****** ********** ********* an
  independent third-party inspector. Their findings stated:
  
  “The inspection did not reveal any safety issues.”
  
  *** ***** *was also given the opportunity to ask questions, review disclosures,
  and arrange an independent inspection prior to finalizing her purchase. All
  contract terms were explained and agreed upon at the time of sale.
  
  We also strongly reject the implication that *** ***** was taken advantage of
  due to gender or credit status. AAO has proudly served the Albuquerque
  community for over 30 years and is committed to fair treatment of all
  customers. AAO is an accredited member of the Better Business Bureau and
  maintains an A+ rating.
  
  Despite our disagreement with the claims made, we have been in communication
  with *** ***** and remain willing to continue discussing a good-faith
  resolution directly with her.
  
  We respectfully request that the BBB acknowledge this response and allow the
  parties to pursue direct communication if *** ***** is willing.
  
  Sincerely,
  
  ***** ******** ****
  Albuquerque Auto Outlet
  Phone: ************
  Email: ***********************
  
  

  
  

  Customer Answer

  Date: 05/05/2025

  Complaint: 23227177
  
  
  
  I am rejecting this response because:
  
  
  
  
  
  
  
  Regards,
  
  
  
  Jesse Gomez
  

  For a vehicle to be sold with as many issues as this one had I find it very hard to believe they were really looking for a reliable vehicle when I clearly stated during the sale I was trying to get back on my feet afrer losing everything.  Nonetheless it finally took the complaint submitted to the BBB to get action and then get a loaner car only to then have them pick it up and leave me without a car.  These practices clearly indicate they do not have the best interest of their customers at heart and then to still be without a vehicle all weekend and be told "I guess you will have to ***r" to my follow up appointments for my ** closure and having to **** *o work this morning.  My cat was sitting on their lot Saturday they simply want to play hard ball and act like they always sell good and reliable vehicles when you can clearly see the poor reviews left by customers who have had similar experiences as I have.   I simply want to be done and want my down payment back as they have my vehicle on their lot.

   

  

  Business Response

  Date: 06/05/2025

  Please see the attached business response

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business continues after seven years to run my credit without any consent. I’ve voluntarily returned a vehicle that would shut off while driving on the freeway with my children inside they agreed that they would fix the issue and sell the car. I would owe remaining balance till this day, the car is still sitting on their parking lot, not fixed and not trying to be sold by their agreement as of today, October 1 my credit was ran as if I was applying for a new vehicle and then my credit was marked with no payment for the last three years score down which I’m fine with but to pull my credit as if I’m a new applicant for a vehicle is against the law and against my consent. I did not consent or agree to having my credit pulled as if I’m purchasing a vehicle. This is happened several times on different occasions throughout the seven years , I’ve already contacted police there’s nothing I can do to the Better Business Bureau

  

  Business Response

  Date: 10/16/2024

  Albuquerque Auto Outlet
  1*** ******* **** **
  ************ ** *****
  

  Date: 10/08/2024
  

  Better Business Bureau®
  Dispute Resolution Department
  [email protected]
  

  RE: Complaint ID ******** * ****** *********
  

  Dear BBB Dispute Resolution Department,
  

  We acknowledge receipt of the complaint from ****** ********* ********** *** ********* and appreciate the opportunity to respond and resolve this
  matter. Albuquerque Auto Outlet takes customer concerns seriously and is
  committed to addressing this issue professionally and promptly.
  

  We will provide more information after further review. Additionally, we have reached out to
  *** ********* to clarify her concerns and are willing to work with her to
  ensure this matter is resolved fairly.
  

  We look forward to resolving this issue. Please let us know if additional information is
  required.
  

  Thank you for your time and attention to this matter.
  

  Sincerely,
  ***** ********
  Albuquerque Auto Outlet
  Office Manager
  ***********************
  ************

• Initial Complaint

  Date:07/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a jeep through them. I had problems the first week we had it. I kept getting stranded on the side of the road. They eventually had me bring the jeep to them to get fixed. They put me in a Toyota. That car was loud the exhaust leaked into the vehicle. The tires were cracking and about ready to burst. We told them about the issues with the Toyota and nothing was done. I had it for about 2 weeks. We were told they were looking for a transmission for my jeep the whole time but one was never found. My husband told them that we wanted out of the deal because nothing was getting done. They told us to meet them at the dealership at 10 am that Saturday to sign paperwork. They never showed up. They told their salesman to let us know they would be in touch. They have never called us and this was over 2 months ago. Now it is hitting my credit. It has dropped it over 100 points because "late payments" I haven't had a car with them for over 2 months.

  

  Business Response

  Date: 07/21/2024

  July 21, 2024
  

  Dispute Resolution Department
  Better Business Bureau®
  ********************
  

  
  

  Dear Dispute Resolution Department,
  

  Thank you for notifying us about the complaint submitted by ****** ******, ID ********. We acknowledge receipt of this complaint and want to assure you that we are taking the matter seriously.
  

  Our team is currently reviewing the details of Ms. ******'s complaint, and we are committed to investigating the situation thoroughly. We will respond with a comprehensive resolution shortly.
  

  If you have any questions in the meantime, please feel free to contact me directly.
  

  Thank you for your understanding and cooperation.
  

  Sincerely,
  Julie G*******
  Albuquerque Auto Outlet
  1400 Wyoming Blvd NE
  Albuquerque, NM 87112
  Phone: ###-###-####
  Email: ***********************

  Customer Answer

  Date: 12/03/2024

  I bought a jeep patriot from them and within the first 2 weeks I had a check engine light which turned out to be the jeep needing a new transmission. While they "looked" for a new transmission they put me in a Toyota that was so loud you couldn't even talk to your passengers and the tires were about to burst from dry rotting. I brought the Toyota back and never got the jeep. They told me I couldn't receive the deposit back that I put down on the vehicle because I drove it to far. Then they told me that they could get it taken off my credit and that they would call me on Monday. Its been months and nothing from them. They are reporting that I have missed every payment since I've turned the jeep in. They are not trying to make this right as they have stated.
  Correction to a credit report
  

  

  Business Response

  Date: 12/19/2024

  Dear ***** *****,
  

  Thank you for reaching out to share your concerns. At Albuquerque Auto
  Outlet (AAO), we value transparency and fairness in all customer interactions,
  and we strive to address any issues thoroughly and professionally. After
  reviewing the details of your transaction and the concerns raised, we would
  like to provide clarity and context regarding this matter.
  
  1. Vehicle Pre-Purchase Inspection
  The Jeep you purchased was available for a pre-purchase inspection, and
  your husband, ******* ******, a highly experienced mechanic, conducted his own
  evaluation of the vehicle at his shop before the purchase. This allowed you to
  assess the vehicle’s condition to your satisfaction prior to completing the
  transaction.
  Additionally, the vehicle was sold with a dealer warranty, which was
  valid for a specific time and mileage. By the time the alleged issues arose,
  the dealer warranty had expired, and the vehicle had accumulated thousands of
  additional miles beyond its original sale condition.
  
  2. Evaluation of the Alleged Problem
  When the vehicle was brought back to our service department for
  evaluation, our certified technician conducted a thorough inspection. At that
  time, the transmission was functioning within normal parameters, and we were
  unable to replicate the issue you described.
  It is important to note that you had also purchased an extended service
  contract, which is designed to provide coverage for certain repairs at any
  professional service center of your choice. However, as part of the claims
  process for this coverage, the alleged problem must be verifiable by a service
  professional to qualify under the contract terms.
  
  3. Loaner Vehicle Concerns
  To assist you during this time, we provided a complementary loaner
  vehicle to ensure you had reliable transportation while your Jeep was being
  evaluated. We understand your concerns regarding complementary loaner and
  regret that it did not meet your expectations. While our records do not
  indicate any reported issues with the loaner vehicle at the time, we
  acknowledge the importance of clear communication about loaner vehicles and
  will take steps to improve this process in the future.
  
  4. Financial Obligations and Credit
  Reporting
  The purchase of the Jeep was completed under a Retail Installment Sales
  Contract, which required regular payments. Unfortunately, records indicate that
  payments were missed, resulting in a default on the agreement. As per standard
  procedures, this delinquent account was reported to the credit bureaus, which
  may have affected your credit score.
  We acknowledge that resolving financial matters can be challenging, and
  we remain open to discussing potential solutions for addressing the outstanding
  balance or resolving the account status.
  
  5. Efforts to Resolve the Situation
  AAO made multiple attempts to engage with you and your husband to address
  the situation, including meeting with you in person. Despite these efforts, we
  were unable to reach a resolution, as there appeared to be a lack of
  willingness to take responsibility for the situation or collaborate on a path
  forward.
  
  Proposed Resolution
  To move forward, we are committed to exploring reasonable options to
  address your concerns:
  Review of Account Status: We are willing to review the
  account and provide guidance on how to resolve the outstanding balance and
  mitigate any further credit impact.
  Extended Service Contract: If the alleged issue with the
  vehicle can be verified by a professional service center, we can assist
  you in navigating the claims process under your extended service contract.
  Customer Communication: We are available to discuss any
  additional concerns you may have and work toward a mutually agreeable
  resolution.
  
  Next Steps
  Please contact us at ###-###-#### or via email at *********************** so
  that we can address your concerns further. Our goal remains to resolve this
  matter constructively and transparently.
  We appreciate your patience and understanding as we work through these
  issues.
  

  Sincerely,
  Julie G*******
  Customer Relations Manager
  Albuquerque Auto Outlet
  Phone: ###-###-####
  Email: ***********************

  Customer Answer

  Date: 12/20/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:
  We did not think the transmission was going to go out. We provided proof with pictures when the light would go on and even called you when we were stuck on the side of the road when it wouldn't move due to the transmission. I would love to see the paperwork showing mileage. Because YOU had us driving under someone else's temp tag information. Your "TECHNICIAN " was on vacation when we brought the vehicle back to you.with the loaner vehicle we did bring up the problems to YOU we have it in text message.and when we met with YOU we didn't want any money back. We were NOT UNWILLING we agreed that you thought we could take this off YOU just had to get Paul to sign a paper to get it removed from our credit. YOU repeatedly claimed that YOU YOURSELF were looking for a remanned transmission to get the jeep fixed again I have this in text message from your personal number 
  
  
  
  Regards,
  
  
  
  ****** ******
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:07/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has sold me a faulty vehicle with an excessive price and interest rate. The vehicle started showing issues after 2 days, the dealership supposedly tried to fix it but it did not work. As time went on the vehicle had more and more issues, most of which I tried to fix myself. As of 7.14.24 the vehicle has stopped working altogether and left me stranded in 100 degree weather miles from the nearest city. The transaction occurred 11.16.23. I paid $1500 in down payment and $2300 in financing.

  

  Business Response

  Date: 07/21/2024

  July 21, 2024
  

  Dispute Resolution Department
  Better Business Bureau®
  [email protected]
  
  Dear Dispute Resolution
  Department,
  

  Thank you
  for notifying us about the complaint submitted by ****** ******* ** ********
  

  We acknowledge receipt of
  this complaint and want to assure you that we are taking the matter seriously.
  

  Our team is currently
  reviewing the details of *** ******** complaint, and we are committed to
  investigating the situation thoroughly. We will respond with a comprehensive
  resolution shortly.
  

  If you have any questions in
  the meantime, please feel free to contact me directly.
  

  Thank you for your
  understanding and cooperation.
  

  Sincerely,
  Julie Garrison
  Albuquerque Auto Outlet
  1*** ******* **** **
  ************ ** *****
  ****** ***** ********
  ****** ***********************

  Customer Answer

  Date: 08/12/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  At the time it was not apparent that there were any issues. Over time I noticed several issues that arose from clear neglect; for example, the 1, 3 and 5 spark plugs had never been changed and there was an abundance of faulty wiring in the engine bay. According to ****** the vehicle had an inspection of the transmission but no results were included. A car in truly acceptable condition would not have a transmission completely fail after 5,000 miles of normal use and conditions.

  Additionally, within the warranty period I noticed an issue with the cooling system that I raised with the dealership, who simply cleared out the OBD2 code and called it good. The same problem later caused the radiator hose to explode and the car to overheat.

  Even if what happened after the warranty is my own responsibility, it is the dealer's responsibility to thoroughly inspect a vehicle and each of its components; the neglect of which has caused me at the moment much mental anguish and several thousand dollars of repairs.

  
  
  
  Regards,
  
  
  
  ****** ******* 

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  

  Business Response

  Date: 09/10/2024

  
  Subject: Response to BBB Complaint ID ******** * Albuquerque Auto Outlet
  

  Dear Jennifer Hawkins,
  

  Thank you for the opportunity to respond to the additional concerns raised by *** ****** ******* in regard to his vehicle purchase at Albuquerque Auto Outlet.
  We appreciate *** ******* bringing his concerns to our attention, and we are committed to addressing them with the utmost transparency. We understand that the customer experienced issues with the vehicle post-purchase, and while we strive to ensure every vehicle sold is in satisfactory condition, we would like to address the specific points raised in this complaint.
  

  Spark Plugs and Faulty Wiring: At the time of sale, the vehicle underwent a standard pre-delivery inspection, including an examination of key mechanical components. While spark plugs are considered maintenance items, we did not have any indication at the time of sale that they were malfunctioning or in need of immediate replacement. Furthermore, the vehicle passed an emissions test, post sale, indicating that there were no concerns. We regret that this issue arose after the sale and the warranties expired.
  

  Transmission and Inspection Records: According to our records, the transmission was inspected prior to the sale. ****** reports are provided as an additional reference tool, but they may not always include comprehensive details about each inspection. We take transmission health seriously, but mechanical failures can sometimes occur unexpectedly, especially in used vehicles. The transmission failure at 10,000 miles after the sale is unfortunate, but without evidence of a pre-existing issue, it falls outside of our warranty coverage.
  

  Cooling System and OBD2 Code: Our records indicate that *** ******* brought the vehicle in post sale and the vehicle passed an emissions test, indicating that there were no OBD2 concerns. What's more, *** ******* signed an acknowledgement when picking up his license plate that there were no issues with the vehicle at that time he was completely satisfied. Additionally, *** ******* had the opportunity to participate in an Extended Service Warranty (optional) at the time of purchase, which could have provided up to 4years or 48k miles of coverage but he declined.  We regret that this issue arose after the sale. Unfortunately, the subsequent radiator hose failure was not detectable during our initial assessment or within our warranty period. We acknowledge the inconvenience this has caused and extend our sympathy.
  

  We fully understand that the repairs and issues *** ******* has experienced post-warranty are frustrating. However, as a business, we must operate within the terms of the warranty provided at the time of sale. Our goal is always to ensure customers leave satisfied, and while used vehicles may sometimes develop unforeseen issues, we stand by the efforts we made to resolve any concerns within the warranty period.
  

  We remain open to further discussion and encourage *** ******* to reach out if there are additional steps we can take that are within reason and the scope of the warranty.
  Thank you for your time and consideration.
  

  Sincerely,
  ***** ********
  Albuquerque Auto Outlet
  1400 Wyoming Blvd NE
  Albuquerque, NM 87112
  ***** ********

• Initial Complaint

  Date:11/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When purchasing the vehicle the asking price was 10,000.00. I had 4,000.00. I understood at that time I would only be financing 6,000.00. reviewing the contract a 2004 Chevy Envoy will cost me $28,000.00. This is a TOTAL OUTRAGE. Only on one page, the 4,000.00 down payment reflects. Immediately I was asked to bring in another 800 two weeks later for the payment. The car dealership offered a warranty for repairs but when I had inquired about what the company was or how to utilize the service I was not informed. Speaking with **** he was very unprofessional practically yelling stating that " I should be grateful for his service" and That he didn't need to help me. Since then employees have made comments such as " Get a job" or "Why can't you work". " People like you always have issues". We are all humans and should have to feel any less due to others' judgments.

  

  Business Response

  Date: 12/11/2023

  Dear ****** ******** ******** ,
  

  We appreciate you bringing your concerns to our attention, and we sincerely apologize for any frustration or inconvenience you may have experienced. We take customer feedback seriously and strive to address any issues promptly and fairly.
  

  We have thoroughly reviewed your account and the details surrounding your vehicle purchase. We understand that there may have been some confusion regarding the financing terms and the total cost of the vehicle. Our goal is to ensure transparency in all transactions, and we apologize if there was any miscommunication.

  Regarding the agreed upon deferred down payment request for an additional $872.80 for Tax, Title, Lic & Reg. weeks after your initial down payment, we apologize for any inconvenience this may have caused. This was a written understanding agreed upon at the time of sale. We aim to provide clear and accurate information to our customers, and we regret any confusion that may have arisen in this instance.
  

  In regards to your inquiry about the warranty and the service provider, we apologize for any lack of information provided. It is our standard practice to ensure that our customers are well-informed about the terms and conditions of any additional services offered, and we regret if there was a lapse in communication in this regard.
  

  We take your feedback about interactions with our staff very seriously. We do not condone unprofessional behavior or disrespectful comments from our employees. We will address this matter with the individuals involved to ensure that all customers are treated with the courtesy and respect they deserve.
  

  Our commitment is to provide excellent customer service, and we regret any deviation from that standard in your case. We would like to work with you to address your concerns and find a resolution that is fair and satisfactory for both parties.
  

  Please contact our customer service department at ************ ** *********************** so that we can further discuss your concerns and work towards a resolution. We value your business and appreciate the opportunity to address any issues you may have.
  

  Sincerely,
  ***** ********

  Albuquerque Auto Outlet

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They removed the car off I been paying on off my credit because they asked them to up date the total balance of the car the car is still available on my other two credit reports

  

  Business Response

  Date: 01/31/2023

  See attached:

  ALBUQUERQUE AUTO OUTLET
  
  **** ******* **** ** ************ ** *****
  
  1/10/2023
  
  Dispute Resolution Specialist 
  **********
  *** ******** ********* ********
  
  Dear Mr. ********,
  First, we highly value your opinion and thank you for bringing this complaint to our attention. We understand that
  the situation you’re in can be frustrating and acknowledge the validity of your concern. As an Accredited A+
  rated member of the Better Business Bureau for nearly 30 years, we value our excellent reputation as a trusted
  local business.
  Thank you for taking the time to meet with me to resolve your concerns. My understanding is that we satisfied
  your concerns and resolved the matter to your satisfaction.
  Finally, it is the mission of Albuquerque Auto Outlet to provide an excellent buying experience while providing
  our customers with the excellent service they deserve.
  Sincerely,
  **** *********
  Managing Member
  Albuquerque Auto Outlet

• Initial Complaint

  Date:11/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2006 Chevrolet Equinox from Albuquerque Auto Outlet. I immediately began having problems with it and notified the dealership The check engine light was on the back driver passenger side window was not rolling down the AC and heater were not working as well there were other minor issues as well I was promised at time of these things would fixed I attempted to have the vehicle repaired multiple times with the work not being completed correctly i was scheduled multiple appointments for repair none of which were successful at fixing the issues i was issued multiple temp tags and finally was given a dealer permit since i exhausted all the temp tags a person can have the same day i was issued a dealer tag I was then involved in a vehicle accident which the other party was at fault the accident was so severe the damages totaling out the vehicle. I had myself and 3 of my kids in the vehicle the airbags failed to deploy it was then I noticed the airbags had been tampered with. The auto outlet failed to let me know or make me aware that the vehicles airbags were modified or had previously been deployed and were not in working order had I known I would of never purchased the vehicle they disclosed and non salvage title had the vehicle been inspected correctly it would have been salvage due to no airbags or previously deployed I purchased GAP insurance which is currently denying to pay the negative amount because they stated the dealership sold the vehicle to me for 2x its value not including interest the dealership knowingly sold me a lemon and took advantage of me at one of my lowest times in my life because I could not get approved anywhere else

  

  Business Response

  Date: 01/31/2023

  See attached:

   

  First, we highly value your opinion and thank you for bringing this complaint to our attention. We understand that
  the situation you’re in can be frustrating and acknowledge the validity of your concern. As an Accredited A+
  rated member of the Better Business Bureau for over 20 years, we would like to resolve this issue amicably and
  maintain our excellent reputation as a trusted local business.
  Thank you for taking the time to meet with me to resolve your concerns. My understanding is that we satisfied
  your concerns and resolved the matter to your satisfaction.
  Finally, it is the mission of Albuquerque Auto Outlet to provide an excellent buying experience while providing
  our customers with the excellent service they deserve.