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Business Profile

Transmission

M&S Transmission

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/27/22 I had my transmission rebuilt by a mechanic. I took it back to him today 8/7/23 after a gear slip on the freeway and the engine light code comming on. He confirmed that it needs to be rebuilt but would have to charge 1,000.00 to do the repair. It is written under "1 year warranty "
    "12k" , and I am over 12k miles since the repair, however it can be interpreted that before 1 year should still be covered.

    I don't feel I received a satisfactory response from this repair shop. ********* was upset that I felt that he should do the repairs for free, thus being an honorable repair person.

    "I tried to help you, if you don't like it then no deal" -mechanic

    I am very hurt that this 3,900 dollar cash repair only lasted me 10* months.

    Business Response

    Date: 08/23/2023

    I received a text message from ********* ***** about this problem. I also informed him that I no longer own the Transmission Shop and he would have to deal with the new owner. I also read his complaint via the text he sent me. I informed him that if I still owned the shop the warranty clearly states 12 month 12000 miles and by his own admittance is over the mileage. I informed him that by contract, his warranty is up and ********* has kept up his part of the contract. ******** was trying to offer a solution by fixing the transmission again for a fraction of the price which he has no Obligation to under warranty. I am only writing this response because customer has put me in the middle of this problem.

M&S Transmission is NOT a BBB Accredited Business.

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