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Business Profile

Security Guards

Schimmel Security

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Schimmel Security's headquarters and its corporate-owned locations. To view all corporate locations, see

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Schimmel Security has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please return my call. I was at ********* ******* on Saturday at 2:00. One of you security guards choose to place a large oversized cone on my 60K Tahoe. I took the cone to the front to find out who was in charge as I was very unhappy with someone touching my personal property. I believe he scratched my hood with the cone he placed. Not to mention the cone was owned by the company that was hosting the show and not your security company. I spoke with the manager present at the event for ********* * *********. She told me that was not to happen. Your security guard ** screamed at me and took pictures of my plate. I’m not happy about that either. He told me he was instructed to put cones on cars that parked incorrectly. I parked between two cars and the car to my left when I arrived had a cone on it saying no parking. Leading me
      To assume it was a security vehicle. Really— please reach out to resolve this very unpleasant situation. I will have my truck washed to see if the scratch stays.

      Business Response

      Date: 08/25/2025

      Hello *** ******** 

      Thank you for reaching out and bringing this matter to our attention.
      We sincerely apologize for the experience you had at ********* ******* on Saturday. We understand your concerns and want to assure you that we take incidents involving personal property and guest interactions very seriously.

      We are currently looking into the situation, including speaking with the guard involved and reviewing any reports or footage from that day. The placement of cones on vehicles is not a standard practice unless explicitly directed, and we understand how upsetting it must have been to find one on your vehicle. We also regret that your interaction with our guard, **, was not handled more professionally. That behavior does not reflect our standards for communication or conduct.

      We will be in touch with you directly after completing our internal review. In the meantime, please feel free to send us any photos or documentation, including any visible damage to your vehicle after the wash, so we can better assess the matter.

      Again, we truly regret the inconvenience and will work to resolve this quickly and appropriately.


      Best,  

      ****** ********

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