Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Find local businesses
Share
Business Profile

Optician

Eyeworks Optometry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

This profile includes complaints for Eyeworks Optometry's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Eyeworks Optometry has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2026

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/24 I called Eyeworks Optometry for an appointment. The person told me there was a copay. I stated 'there is?'. The person then said they would 'call' to inquire on the copay and amount. After a pause they told me my insurance REMOVEDhas a $5 copay. After the call, I looked up the copay amount in the Presbyterian 2026 Handbook to find there was a $0 copay.About September 2023, I had an appointment with this Eyeworks Optometry in which I was told to make a $10 copay. I stated I did not think there was a copay. They assured me there was and I paid in cash. After receiving the billing that showed no copay, I called REMOVED, they told me the copay was $0. I believe Presbyterian then called Eyeworks. Communication with Eyeworks indicated no chance of a mailed refund and guaranteed that the $10 was recorded in my records.I believe there is a probability the employees (more than 1) are running a copay scam to pocket money for personal use.

      Business Response

      Date: 07/02/2026

      The copays that are quoted when patients are scheduling are taken from the Presbyterian Provider Portal (copy attached).  As is clear from what we see on the portal,

      the copay is listed as:  OV Vision IN Copay $5.  Information listed on the insurance company portal is beyond our control.

      Mr. REMOVEDdoes have a $10.79 credit on his account that will be mailed to him today.

      The employees are not running a copay scam for $10, his cash payment was recorded in our system and shows a credit balance of $10.79

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went in for a routine eye exam on January 28, 2025 at 10:30am for an appointment at 10:45am. Was called for the pre-exam and the technician took my current glasses to test them. As she was doing her task I heard a slight curse under her breath and she turned to me. She poured the pieces of my now broken glasses into my hands and said, "sorry about that." She then preceeded to do the pre-exam checks and finally ushered me back to the waiting room. Waited to be called for the exam. Let the doctor know about the tech breaking my glasses and she made it seem as if she would make it right. Sadly, she had forgotten about the broken glasses by the end of the exam and I had to remind her. She said she would have them fixed "next door." I was then ushered back to the waiting room where I was forgotten about until I stood at the desk asking that they fix them or make it right. They took my glasses to the back and I waited for a while. I became impatient after the person who took my glasses came back without a word to me. I went back to the desk to ask about the glasses when the gentleman who took them previously decided to berate me. As if their tech breaking my glasses was somehow my fault. The doctor showed back up then with my glasses that were super glued with a large amount of glue smeared across one of my lenses(as shown in the provided picture). I have a correction requirement on my driver's license and my work involves driving as a part of the job. So, now I'm out of work until I can pay to get new glasses.

      Business Response

      Date: 01/28/2025

      The patient's frame was badly worn and broken already. He had asked the technician to be careful with them as they were broken already. Our handling of the frame is very minimal, just enough to read the prescription.  The attached photo shows the condition of the frame BEFORE we attempted to repair it.

      Business Response

      Date: 03/12/2025

      Verbal Response: We will refund for the damaged lens in amount $65.00. Would you prefer to have a check mailed to you or come in to us for the refund? We ask that after this occurs that you update your postings online that the issue has been resolved, or remove the posts.

      Customer Answer

      Date: 03/12/2025

      Re: ID # REMOVED- Eyeworks Optometry

      Dear Eyeworks Optometry,

      I appreciate your acknowledgment of the damage caused to my
      property by your employees. Thank you.

      However, I do not accept the resolution you have proposed
      regarding compensation for the complete loss of my property.

      As per your request, I provided the original purchase
      receipt, which clearly states the item's value as $209.98, not $65, as offered
      in your verbal response.

      I entered your establishment wearing my glasses and left
      with them shattered and covered in superglue. This damage was not due to any
      action on my part. One of your employees broke them, and a second further
      damaged them beyond repair.

      You have acknowledged that the irreparable damage was caused
      by your employees. Given this, I cannot accept the terms of your proposed
      resolution.

      Thank you for your time and have a wonderful day,

      REMOVED

    Eyeworks Optometry is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.