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Business Profile

Online Shopping

HATTA COM LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a jacket from this company online on December 10th and paid for expedited shipping. I did not expect to get it before Christmas however it's already mid February. All attempts to reach out have been ignored. At this point I don't want or need the jacket. I just want my money back. I had to email them in January just to get them to send me shipping information.

  • Initial Complaint

    Date:01/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with this Company on 12/9/2023 and paid for expedited shipping to receive item before Christmas

    Emailed customer service several times on order status and tracking but they were unable to provide me with details stating they “missed” the mark on shipping

    Asked for a refund on shipment as well as the product due to them not meeting the layout of their shipping policy and they avoid the request

    Per their shipping policy and website at he time of the order my shipment should have been received before Christmas

    Went sent the tracking info the order was never sent until 12/16/2023 which was 7 days after the order was placed which was right around the time I emailed them

HATTA COM LLC is NOT a BBB Accredited Business.

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