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Business Profile

Locksmith

Roadrunner Lock & Key, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/19/2024
    280.77
    I contacted this company because I was locked out of my car. I was told if I was paying cash, it would cost $240 and a card would cost $280. On May 19, 2024, ***** came to my vehicle. He was able to make a key for my ignition and door, however, was not able to program the ignition key. He told me I either had a bad fuse or it was the relay switch, and I would have to take it to the mechanic before he could program the key. He told me he would come and program it when I fixed the issue. I paid him the full amount for the key and programming. On May 24th I informed ***** that I would take in my vehicle as soon as my mechanic came back into town. I contacted ***** again on June 7th and informed him I was taking my vehicle to the mechanic. On Saturday June 8th I text ***** that my vehicle was ready. He replied, “I can go buy tomorrow for sure.” We planned for him to go at 10:00 A.M. to program the key. Again, he was unable to program the key. I asked for a refund since my vehicle didn’t have issues with the relay switch. He responded, “sorry we don’t do refund let me know if you fix the problem I will go back,” to which I replied “I’m confused. I thought the issue was the inability to connect to the computer because of a ‘bad fuse’ or ‘relay switch,’” which is the reason he gave me for not being able to connect to the computer to program the key initially. He responded, “right and that’s why it’s says failed to connect and the key doesn’t except it even with the key that does work won’t let the computer read the key.” I explained to him my mechanic was able to connect to the computer with no issues and my vehicle had no bad fuses and the relay switch was functioning properly. I asked if it was possible, it was the key or his computer. He replied, “ya he told me that I will get a different key on Tuesday and make it and see if It’s the key ok that way we can resolve it.” At this point I do not trust this business accessing my computer to my vehicle.

    Business Response

    Date: 06/17/2024

    I tried to program the key to the vehicles computer with my OBD computer for the keys but it would tell me fail to communicate it would not read the key and always it's a fuse or really switch I told her to fix the problem and I would go back and program the key no charge it still said fail to communicate so I told her to fix it or I could go back with a different key and she got upset I'm sill asking her today if she wants me to go try again no answer  trying to be reasonable someone customers are ruff I understand we have a no refund policy  I told her that that's why we go back free of charge 

Roadrunner Lock & Key, LLC is NOT a BBB Accredited Business.

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