Complaints

This profile includes complaints for LegalByte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LegalByte

  1209 Mountain Road Pl NE Ste N Albuquerque, NM 87110-7845

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  LegalByte

  2201 Menaul Blvd NE Ste A Albuquerque, NM 87107-1711

• 

  LegalByte

  6100 Uptown Blvd NE Albuquerque, NM 87110-4163

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a service agreement with LegalByte on March 7, 2025. I processed the initial payment via credit card through a payment link to their ****** account. Within one hour of payment processing , I notified the LegalByte manager that the payment had been processed. LegalByte responded, stating, the payment was flagged as high risk and will be refunded by March 12, 2025. On March 13, 2025, having received no refund nor any communication from ******, and after confirming with LegalByte representatives that they had not received the payment necessary to commence processing my claim, I initiated a dispute to resolve the $4,617 debit that remained on my credit card account. I found LegalByte's representations regarding the status of my payment to be suspicious, specifically their claim that ****** had classified the payment as fraudulent, as my credit card company, ********, typically contacts me directly to verify the legitimacy of transactions flagged as potentially unauthorized. LegalByte, at this time, requested that I remit funds via cryptocurrency, a method I was already hesitant to use due to the prior theft, and my credit card balance had not been resolved. When I offered to make payment via *****, they suggested payment via unfamiliar options **** and *******, which raised additional concerns since they did not accept any traditional banking payment options. I am filing a formal complaint/investigation into LegalByte's business practices and policies. It is evident that LegalByte is claiming that they have provided services, despite explicity stating that they could not proceed with my case due to a payment issue that is not my responsibility. This course of conduct demonstrates not only bad faith and deceptive business practices but also constitutes a form of extortion.

  Business Response

  Date: 04/02/2025

  To Whom It May Concern,
  
  We are responding to the complaint filed against LegalByte, which contains multiple inaccuracies and misrepresentations. The complainant’s claims are factually incorrect and fail to acknowledge their legally binding contractual obligations.
  
  On 7 March 2025, the complainant entered into a legally binding service agreement with LegalByte for a total fee of USD 26,892. To accommodate the complainant’s financial situation, we offered a payment plan consisting of four equal instalments, with the first instalment of USD 4,617 due upfront to commence services.
  
  The complainant proceeded to make this initial payment via credit card using our ****** payment link. However, shortly after the transaction was processed, ****** flagged the payment as high risk and automatically initiated a refund. LegalByte had no control over this decision and did not retain the complainant’s funds at any point.
  
  Payment Failure and LegalByte’s Response
  
  Upon learning of ******’s decision, we immediately informed the complainant that their payment had been flagged and refunded, and we advised that the refund would be processed by 12 March 2025. We also clearly stated that, since the payment was unsuccessful, we could not proceed with any services until an alternative payment was received.
  
  By 13 March 2025, the complainant had neither received confirmation of the refund nor made an alternative payment. Instead, they unilaterally initiated a chargeback dispute with their credit card provider, Citi, despite already being aware that ****** had processed a refund and that an alternative payment method was required.
  
  To resolve this issue and allow services to commence, we offered the complainant multiple alternative payment options, including cryptocurrency, ****, and *******. However, the complainant refused all these options and insisted on using *****, a service that LegalByte does not accept due to geographical limitations.
  
  The Complainant’s Allegations Are Baseless
  
  1.The complainant remains legally obligated to pay the full outstanding balance
  
  •The complainant signed a contract agreeing to pay USD 26,892 for our services.
  •The first instalment of USD 4,617 failed due to ******’s internal risk policies, not any action on LegalByte’s part.
  •This does not absolve the complainant of their obligation to pay.
  
  2.No services were provided because no valid payment was received
  
  •LegalByte does not commence work without a confirmed payment.
  •The complainant’s claim that we falsely represented having provided services is therefore false.
  
  3.We acted transparently and in good faith
  
  •We immediately informed the complainant of the ****** refund and provided multiple alternative payment options.
  •The complainant’s refusal to use any of these options does not constitute bad faith or deceptive business practices on our part.
  •LegalByte has at no point misrepresented the situation or attempted to pressure the complainant into making a payment through any specific method.
  
  4.The allegations of bad faith and extortion are entirely unfounded
  
  •LegalByte operates with full transparency and professionalism.
  •Our refusal to commence services without receiving payment is standard business practice, not extortion.
  •The complainant’s assertion that they were “forced” into alternative payment methods is incorrect—we merely provided available options.
  
  Conclusion
  
  The complainant remains in legal debt for the full service amount of USD 26,892, with the first instalment of USD 4,617 still outstanding. Their decision to dispute the payment rather than resolve the issue through a valid alternative method does not negate their contractual obligations.
  
  LegalByte reserves the right to pursue collection of the outstanding debt should the complainant fail to honour their agreement.
  
  We request that the BBB dismiss this complaint as unfounded and without basis.
  
  Sincerely,
  
  ****** *****
  LegalByte
  
  
  

  Customer Answer

  Date: 04/04/2025

  Complaint: ********
  
  I am rejecting this response because:
  
  This letter serves as a formal response to your demand for payment of USD 26,892, which you allege is due under a contract for services.
  We categorically deny any obligation to pay the requested amount. Our position is as follows:

  
  1) No Services Rendered, No Obligation:
  While a contract may have been signed, it is a fundamental principle of contract law that consideration must be exchanged for an obligation to arise. In this case, no services were rendered by LegalByte.
  Your own statement confirms that "LegalByte does not commence work without a confirmed payment." As the initial payment failed due to no fault of ours, and no subsequent valid payment was processed, no services were initiated.
  Therefore, as LegalByte failed to begin rendering any of its contractual obligations, we are not obligated to fulfill our payment obligations. The contract's terms are contingent upon the provision of services being rendered, which did not occur.
  The failure of the initial payment, regardless of the cause, resulted in a condition precedent not being met, thus relieving us of any further obligations under the contract.

  
  2)  Payment Failure and Lack of Consideration:
  The failure of the initial payment through ******, regardless of the reasons cited, effectively prevented the contract from being executed.
  The core principle of contract law requires an exchange of value. Since no services were provided, there is a lack of consideration, rendering the demand for payment invalid.

  
  3)  Dispute of Contractual Obligations:
  I dispute the assertion that we are "legally obligated to pay the full outstanding balance." The contractual obligations were contingent upon the provision of services, which, as you acknowledge, did not occur.
  The attempt to hold us to the contract without the exchange of services is unjust and lacks legal merit.

  
  4)  Regarding Alternative Payment Options:
  While you state alternative payment options were provided, we maintain that we were under no obligation to utilize these options, given the lack of services rendered.
  The provision of alternative payment options does not create a new obligation where none previously existed.
  
  5)  Rejection of Bad Faith and Extortion Allegations:
  While you deny allegations of bad faith and extortion, the demand for payment for services never rendered is, at a minimum, unreasonable.
  
  Therefore, we reiterate that we are not obligated to pay the requested USD 26,892 as the agreement clearly states the fees are for services rendered, a no services were ever rendered due to the delay in payment processing with ******

  
  We advise that any further attempts to collect this disputed amount will be met with appropriate legal action.
  
  Regards,
  
  **** ******
  
   

  Business Response

  Date: 04/07/2025

  Dear Ms. *******,
  
  Thank you for providing LegalByte LLC the opportunity to address the complaint filed by Mr. **** ******. We take all customer concerns seriously and are committed to resolving disputes transparently and in accordance with the law. Below is our detailed response to the issues raised:
  
  1. Contractual Obligations and Consideration

  Mr. ****** executed a legally binding agreement with LegalByte LLC, effective immediately upon signing, as explicitly stated in the contract terms. Contrary to his assertions, services commenced the moment the agreement was signed, not upon receipt of payment. Our forensic and legal teams initiated preparatory work, including:
  
  - Case strategy development.
  - Resource allocation and workflow planning.
  - Preliminary research into the matter.
  
  Under contract law, consideration is fulfilled through mutual promises: Mr. ******’s promise to pay and LegalByte’s promise to perform services. The agreement does not condition services on upfront payment, nor does it include a “condition precedent” requiring payment to trigger obligations.
  
  Relevant Contract Clauses:
  
  - Section 3(a): “Services commence upon Client’s execution of this Agreement.”
  - Section 14: “All sales are final. Cancellation is subject to a 25% penalty fee if services have not commenced.”
  
  Mr. ******’s claim that “no services were rendered” is factually incorrect. While no final deliverables were issued, preparatory work constitutes performance under the contract.
  
  2. Payment Failure and Client Responsibility

  The initial payment failure via ****** was due to issues with Mr. ******’s financial institution, not LegalByte. We provided multiple payment alternatives (ACH, wire transfer, USDT) and extended deadlines to accommodate him. His refusal to utilize these options does not negate his contractual duty to pay.
  
  Key Points:
  
  - Invoices with banking details were sent repeatedly (attached as Exhibit A).
  - The contract explicitly states that payment delays do not absolve the client of liability.
  - Under the principle of pacta sunt servanda, Mr. ****** remains bound to his obligations regardless of payment processing issues.
  
  3. Fabricated Legal Counsel and AI-Generated Claims

  - Mr. ******’s references to “legal counsel” lack credibility.

  Notably:

  - He has repeatedly failed to provide his attorney’s contact information despite requests.
  - His arguments mirror generic, AI-generated language (e.g., misapplication of New Mexico Rule 1.5 without context).
  
  This pattern of dishonesty undermines his complaint’s validity and suggests bad faith.
  
  4. Debt Collection and Allegations of Harassment

  LegalByte’s communications adhered to the Fair Debt Collection Practices Act (FDCPA). Notices about collections were factual disclosures, not harassment. After 30+ days of non-payment and ignored resolutions, we engaged ***** Financial, a licensed agency, as a lawful last resort.
  
  Consequences of Non-Payment:
  
  - Statutory interest (6% annually in Washington, D.C.).
  - Credit bureau reporting.
  - Potential litigation by the agency.
  
  5. Resolution Offer Reiterated

  Despite Mr. ******’s breaches, we remain open to resolving this amicably:
  
  Option 1: Settle the debt with ***** Financial.
  Option 2: Cancel services with a 25% penalty ($6,723), a goodwill gesture beyond contractual requirements.
  
  This offer expires on April 15, 2025.
  
  6. Rebuttal of Defamatory Allegations

  Claims of “extortion” or “unethical conduct” are baseless. LegalByte operates in full compliance with laws and ethical standards. We reserve the right to pursue defamation claims if these accusations persist.
  
  LegalByte LLC has acted in good faith throughout this engagement. Mr. ******’s refusal to honor his contractual obligations, coupled with fabricated claims, leaves us no choice but to defend our position vigorously. We trust this response clarifies the matter for the BBB and demonstrates our commitment to ethical business practices.
  
  For your records, we have attached:
  
  - Signed contract
  - Payment invoices and communications 
  
  Should you require further documentation, please contact me directly.
  
  Sincerely,
  ****** *****
  
  
  

  Customer Answer

  Date: 04/09/2025

  Complaint: ********
  
  I am rejecting this response because:
  
  Dear Ms. *******,
  This letter serves as a formal rebuttal to LegalByte LLC's response to my complaint. We find their claims to be misleading, factually inaccurate, and demonstrably aimed at obfuscating their own breaches of ethical and contractual obligations.

  
  1. Contractual Obligations and Consideration:
  LegalByte LLC's assertion that services commenced immediately upon signing is a gross misrepresentation. While the contract may state such, the practical reality and industry standards dictate that "preparatory work" must be tangible and demonstrably beneficial to the client to constitute valid consideration. Simply allocating resources and developing a "case strategy" without any concrete deliverables or client input does not fulfill the spirit or intent of a professional service agreement.
  The contract's Section 3(a) must be interpreted within the context of reasonable professional practice. The claim that "services commenced" without any client interaction or deliverables is fallacious.
  Section 14's cancellation penalty is punitive and unreasonable, especially given the lack of demonstrable service provision.
  LegalByte LLC fails to provide specific evidence of the "preliminary research" and "case strategy development" they claim to have undertaken. General statements without supporting documentation are insufficient.
  The concept of "mutual promises" is misused. In professional services, the promise to pay is contingent upon the actual delivery of services, not mere internal preparation.

  
  2. Payment Failure and Client Responsibility:
  LegalByte LLC's attribution of sole responsibility for the payment failure is inaccurate and lacks substantiation. My banking records demonstrate that the payment was successfully debited from my account and remained in a pending state for seven days. During this period, ****** provided any communication regarding the alleged delay, necessitating a dispute initiation to recover the funds to my account. Furthermore, following the initial ****** transaction's delay due to an unspecified 'fraud' alert – which my bank did not corroborate with any corresponding notifications – LegalByte LLC's subsequent requests for alternative payment methods, including USDT, raised significant concerns regarding their operational transparency and commitment to client-centric practices. This divergence from standard banking protocols made me reassess the engagement in its entirety.
  Providing USDT as a payment option is highly irregular and raises questions about their financial practices especially when offering services to recovery stolen cryptocurrency.
  The claim that "invoices with banking details were sent repeatedly" is irrelevant if the service delivery was not adequately substantiated.
  The principle of pacta sunt servanda does not absolve LegalByte LLC of its responsibility to ensure clear and reasonable payment processes.

  
  3. Fabricated Legal Counsel and AI-Generated Claims:
  LegalByte LLC's accusations of fabricated legal counsel and AI-generated arguments are unsubstantiated and defamatory. The inability to immediately provide attorney contact information does not equate to any level dishonesty.
  The assertion that my arguments "mirror generic, AI-generated language" is a subjective and unsupported claim. Legal arguments are often draw from established legal principles, which may appear similar to AI-generated text.
  Accusing me of "bad faith" without concrete evidence is unprofessional and reflects poorly on LegalByte LLC's conduct.
  The reference to "New Mexico Rule 1.5" and its alleged "misapplication" requires specific context and proof, which LegalByte LLC fails to provide.

  
  4. Debt Collection and Allegations of Harassment:
  LegalByte LLC's defense of their debt collection practices is inadequate. The FDCPA does not grant carte blanche for aggressive or unreasonable collection tactics.
  The engagement of ***** Financial after a mere 30 days is excessively rapid and suggests a predatory approach.
  The threat of "credit bureau reporting" and "potential litigation" is intended to intimidate, not to resolve a dispute.  I hereby reserve all rights to pursue legal remedies for any damages to my creditworthiness or reputation resulting from such actions.
  The claim that all communications were "factual disclosures" is subjective and requires scrutiny.

  
  5. Resolution Offer Reiterated:
  LegalByte LLC's "resolution offer" is a thinly veiled attempt to extract payment for services that were never rendered.
  The 25% penalty fee is arbitrary and punitive, especially considering the lack of demonstrable service delivery. Please provide detail documents and communications of what services were provided to me to show the commencement of the agreement since it was communication that not actions on my case could commence until the payment was processed.  
  The deadline of April 15, 2025, is an artificial constraint designed to pressure me.

  
  6. Rebuttal of Defamatory Allegations:
  LegalByte LLC's threats of defamation claims are a transparent attempt to silence me. Their claim of operating "in full compliance with laws and ethical standards" is contradicted by their actions and the lack of substantive evidence provided.
  The claims of "extortion" and "unethical conduct" are valid concerns given the circumstances.
  LegalByte LLC's refusal to provide detailed documentation of their alleged "preparatory work" is telling.

  
  Conclusion:
  LegalByte LLC's response is characterized by:
  Lack of substantive evidence.
  Misrepresentation of contractual obligations.
  Unethical and unprofessional conduct.
  Attempts to intimidate me and coheres payment for services never rendered.

  
  We urge the BBB to thoroughly investigate these claims and hold LegalByte LLC accountable for their unethical practices.
  I respectfully request a full refund of any monies paid, and that LegalByte LLC cease all collection activities.

  
  Sincerely,
  **** ******
  
  Regards,