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Find a Location

Sheraton Albuquerque Airport Hotel has 1 locations, listed below.

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    Business ProfileforSheraton Albuquerque Airport Hotel

    Hotels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This Company's business is Motels

    Business Details

    Location of This Business
    2910 Yale Blvd SE, Albuquerque, NM 87106-4242
    BBB File Opened:
    11/7/1997
    Years in Business:
    14
    Business Started:
    11/1/2009
    Type of Entity:
    Corporation
    Alternate Business Name
    • Albuquerque Grand Airport Hotel
    Additional Contact Information

    Fax Numbers

    • (605) 229-8936
      Primary Fax
    • (505) 246-8188
      Other Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Traveling soon? Be careful when booking a hotel room

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/05/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I am a ********* ******** Flight Attendant (23 years) who has stayed at this hotel several times before. After sitting at the end of the bar, ******* arrived and prepared to take my order. She asked me if I wanted something to drink. I ordered a double shot of Gentlemen Jack and a Modelo Negro beer. I asked and was provided with a menu. I began drinking my beer as I perused the menu. Although I was hungry, I recently began a new diet and my stomach wasn't feeling well due to my food restrictions. Therefore, I decided not to order any food. ******* returned and awaited my food order. I replied that I was not going to be ordering any food because my stomach wasn't feeling well. She apologized and said that she was sorry if I wasn't eating because of something that she may have done. I replied that she hadn't done anything wrong. I requested a plastic cup to pour my liquor to take outside and smoke a cigar. I exited the bar and went outside. Immediately afterwards and unbeknownst to me, ******* had followed me outside and was asking a shuttle driver if he'd seen a ********* ******** guy recently exit the hotel. I responded that I was sitting by the ashtray. ******* then began yelling at me for bringing liquor outside of the bar. She rudely waved her hands in my face. I returned inside. I stated that I had always been able to take liquor outside so long as the container was not a glass. ******* continued to berate and humiliate me in front of other bar patrons. Then she took my drink away and told me to leave the bar. I apologized for taking my drink outside. She told me to just leave. She mocked me for being a flight attendant by sarcastically calling me "Mister World Traveler" and said that "I should be embarrassed for what I had done". ******* even attempted to include other bar patrons in her verbal tirade. They refused to get involved. I left the bar. I was informed by the hotel desk employee ******** that it was alright for hotel guests take liquor outside.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gretchen C

    1 star

    10/23/2023

    Would not recommend to anyone. Although close to the airport, the rooms are not good. My room only had a shower that drained into the floor. The drain gurgled whenever the sink water was turned on. The sink would become stopped up whenever using. I reported it and no-one came to see about it although promised. The phone was broken and taped together. The room was dark, we were awaken nightly by a loud ongoing noise in the bathroom that sounded like someone was drilling. The carpet was dirty and the cloths and towels were dingy. Getting your room is not automatic. I want my money back or at least a discount. I visited with a group who had similar or worse experience. A friend of mine ceiling was about to collapse. And on top of this, it was hard to get someone to answer the phone. I was a guest from 10-20-2023 to 10-23-2023. I tried to call a manager before writing this post. He is not there.*************************

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