Complaints

This profile includes complaints for Powerflex Gym's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Powerflex Gym has 4 locations, listed below.

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  Powerflex Gym

  1635 Eubank Blvd NE Albuquerque, NM 87112-4114

• 

  Powerflex Gym

  6521 Paradise Blvd NW Ste E Albuquerque, NM 87114-6199

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  Powerflex Gym

  6601 4th St NW Ste B Los Ranchos, NM 87107-6149

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  Powerflex Gym

  1214 San Pedro Dr NE Albuquerque, NM 87110-6726

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Powerflex Gym - Midtown for their inappropriate and predatory actions towards my stepdaughter, *** ******, who is a minor. It has come to my attention that Powerflex Gym - Midtown permitted Ava, who is currently under the age of 18 and not emancipated, to enter into a contract for a gym membership without the consent or presence of her parents or legal guardians. The contract is solely in ***** name, and given her age, she lacks the capacity to fully comprehend the obligations and consequences associated with such an agreement.
  Furthermore, Powerflex Gym - Midtown sold or hired ************** to collect the debt, & they have engaged in highly objectionable collection practices by contacting *** directly on her personal cell phone, without seeking permission from her parents or guardians. Despite being informed by *** of her minor status at the time the contract was signed and that she remains a minor, ************** disregarded this information. They proceeded to threaten her with severe credit damage if the alleged debt was not settled, employing intimidation tactics that resulted in significant distress for Ava, to the point of tears.
  Such conduct by **************, whom Powerflex Gym - Midtown contracted, including their intrusive phone calls during school hours, is not only predatory but also utterly unacceptable. It is imperative that these matters be addressed promptly to prevent further harm to *** and to ensure that such unethical practices are not perpetrated against other minors.
  I urge your agency to take immediate action against both ************** and Powerflex Gym - Midtown to rectify this situation and to hold them accountable for their actions. Thank you for your attention to this serious matter.

  Business Response

  Date: 03/21/2024

  We are very sorry to
  hear about this issue and appreciate the opportunity to explain the details and
  processes surrounding this particular membership. First of all, it is not our
  business practice to bully or intimidate any customer in any capacity no matter
  the circumstances, and this is something we would never do. We offer many
  different membership options, and always recommend that customers thoroughly
  read and comprehend the details of their chosen plan prior to signing. Our
  company utilizes very strict and consistent guidelines when processing and
  collecting membership agreement dues, including the requirement of parent/guardian
  signatures when a minor joins our gym. This particular membership was purchased
  on 9/15/22 from an offsite home computer, tablet, or phone. The membership was
  not purchased in person or in the presence of a qualified club staff or
  representative, so there was no option to verify the age of the member at the
  point of purchase. Furthermore, the member completed the required membership
  profile by providing an inaccurate date of birth. Based on this information,
  the age of the member at the signing of the agreement would have been 18 years
  and 4 months (a valid age entered to bypass the online agreement requirements
  for minors). During the online signup, the member also agreed to all membership
  terms and conditions and completed the purchase. Our records indicate the
  member visited the gym only one time during the course of this particular
  membership term, which would have made it extremely difficult to verify age
  eligibility for the membership purchased. During the natural course of
  membership agreement collection, the balances for all past due memberships are
  automatically sent to our partner collection agency. Once this action occurs,
  Powerflex Gym-Midtown no longer owns the account and the membership becomes
  inactive. At the time of transfer, Net Collections was unaware (due to the
  incorrect birthdate information) that the member was a minor. Had they known
  this fact prior to initiating collections efforts, they would have ceased
  attempts moving forward and removed the agreement from their system. After
  beginning the collection process, Net Collections informed us that the member
  was actually a minor and could not continue pursuing the debt. As of this
  current point in time, Ava’s account has been officially closed by both
  Powerflex Gym-Midtown as well as Net Collections. Net Collections has confirmed
  this action via response to their own complaint. We are very sorry for any
  stress this may have caused Ava, but we assure you that we acted in a
  completely professional and transparent manner given the information provided
  and the circumstances of the situation.