Complaints

This profile includes complaints for BSI Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BSI Enterprises, LLC

  3600 Osuna Rd NE Ste 205 Albuquerque, NM 87109-4427

• 

  BSI Enterprises, LLC

  5901 Wyoming Blvd NE # J-352 Albuquerque, NM 87109-3838

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently moved into a house that had a roof done by this company. They laid the new roof over the old roof and didn’t install it properly. We are under warranty but they went out of business. This should be fixed on their dime.

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a roof put on and the job is not complete and needs to be fixed

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir/Madam:
  I wish to lodge a complaint against BSI-Enterprises, LLC, 5901 Wyoming Blvd., J-352, Albuquerque, NM 87109, and its agent, Stefan M******. I, ******** *. *****, signed a contract with this company in January, 2023, to reroof my aging tar-and-gravel roof, replacing it with TPO. Of note, I had experienced no/zero leaks since I moved to the above address six years ago. The BSI roofers began work on February 28, 2023. A series of disasters ensued (outlined below), and BSI has neglected to fulfill contractual obligations. Indeed, they have refused to answer all communications from me. My husband, ****** *. *******, spoke with BSI's POM insurance claims adjuster, Chris T*****, on March 23 2023. He had been out to our house to evaluate some of the damage, and we were trying to determine a timeline for receiving compensation for the damage that Mr. T***** had assessed. In that phone conversation, Mr. T***** revealed that he had just heard from two other BSI customers the evening before and was told that BSI was filing for bankruptcy. He promised to look into our claim, as well as the allegation that BSI was filing for bankruptcy-which he said was a total surprise to him-and get back to us the next day. Despite that promise, we have never heard back from him. Indeed, I sent a follow-up text two days ago and have received no response. To sum up our last five weeks of experience, attempts to communicate with Stefan M****** of BSI and now Chris T***** have amounted to nothing. The phone number we have for Mr. M****** is ###-###-####. The number for Mr. T***** is ###-###-####. Neither was I able to use the email address on the BSI website. It came back as undeliverable.
  Now to succinctly outline our difficulties with BSI: One of the roofers jumped (the word used by his coworkers) from a higher level of the roof to a lower level and fell straight through into our laundry room, bringing with him an avalanche of tar-and gravel, wiping out the insulation, and causing serious damage to our washer (inoperable no due to debris lodged in the drum), dryer (cosmetic damage), and destroying a metal shelf holding both canned and non-perishable foods. To be fair, Mr. M****** sent a fantastic interior dry wall contractor, ** ********, out the next day to repair the structural damage inside our laundry room. He did an expert job, which has been our only positive experience. I have spent the last 5 weeks carting my laundry elsewhere and patiently awaiting the insurance check that Mr. T***** said would occur. The scratched flooring where twenty-three, 4-inch screws, chunks of tar and gravel and other debris landed and rolled around and were scrunched into the floor when the other roofers ran into to check on their buddy has never even been addressed.
  Even more distressing to us is that one of the scuppers is tilting upward and not draining and, as the snow and heavy rain water accumulated, had leaked into our garage where we stored art. My walk-in shower in our second bathroom is full of canvases and other art work that we moved to keep from getting harmed. I stress that we have never had leaks before. In sum, our house is far worse off than before BSI reroofed it.
  Due to BSI's non-communication from Day 2, we have extensively documented the plethora of problems with many photos of examples of the above.
  We are basically a 76 year-old, retired couple living on a fixed income. I saved the approximately $13,315 for the roof, and cannot go into debt to hire another roofer repair what we were told were contractual obligations. Mr. M****** said the roof would need a permit and promised it would b einspected upon completion. My questions about this have been totally ignored.
  At this point, I am very concerned that if it is true BSI is filing for bankruptcy, will they be exempt from contractual obligations to its customers, or were we just scammed and they took our money with no intention of making things right?
  Can I make an appointment to come to the BBB office and share our pictures of damage, leaks, etc. and get some sort of direction as to what to do next? Any assistance you can offer will be much appreciated. This stress is affecting my health.
  Yours truly,
  ******** * *****

  Customer Answer

  Date: 04/19/2023

  I sent a letter to the ABQ BBB outlining my complaintin more detail. On Feb, 28 th we had BSI reroof my house. A roofer jumped through the roof, destroying the ceiling in the kaundry room( ehich BSI DID repair), as well as a washer when tar, gravel, and other debris landed and stuck in the washer drum, a metal shekving was destroyed, and the dryer was cosmetically marred due to 4-inch nails scattering during the fall. Moreover, one of the five scuppers is tilted upward and thus not draining. We now have a leak where the water pools. The POM insurance company adjuster came out and said we would get a check for the laundry room damage. We were promised, both verbally and in contract, that any problems would be fixed. Stefan M****** disappeared after we paid in full and never answered our phone calls or texts ( I have an extensive record of all this). The POM insurance adjuster told us he heard BSI was going out of business and would get back to us the next day.. Now he, too, has ghosted us. I sent a CERTIFIED letter to BSI a well ss another USPS letter and never got a reply. I also sent a letter to POM insurance and have received no reply. How then do I get them to fix problems, pay up for the damage their roofer did, and honor the 5 year contract.? We are senior citizens on a fixed income and don't have money to get another roofer to fix problems that were contractually guaranteed. I am at wit's end. Please help.

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We engaged BSI Enterprises in January of 2023 in good faith to replace the roof on our residence and provided them per our agreement, 50% down ($20, 473.00), ostensibly for the cost of materials. We were made to believe that work would commence shortly after they received our check, but for weeks of little to no communication and purported "family emergencies" dealt to BSI Enterprises, actual demolition of the roof didn't begin until March 7.
  BSI Enterprises did not pull a permit for our roofing project and consequently, no inspections were conducted during the removal by BSI of the original built-up roof with gravel. An inspection would have revealed the severe damage done to the roof deck by BSI. The demolition crew was not well trained and ill-equipped with tools, resulting in damage to the home's structure. The same crew was used to install the new roof. The contractor, Stefan M******, never visited our residence as promised, during the tear down and installation.
  An inspection would have revealed sloppy installation of Iso-Board without any crickets or recovery boards resulting in rain water flowing and ponding (3") in the corners of the entire main roof.
  An inspection would have also revealed the incorrect comingling of Iso-Board and Ply-Pro Polystyrene building insulation with adhesives resulting in continuous noxious fumes in the primary dwelling persisting today.
  There are numerous code violations. The roof deck tongue and groove has been damaged, broken in several places as well as screws sticking out of the ceiling inside the house. The decking has been exposed to the elements for a few weeks now and some of the decking is now warping which will need to be replaced as well, since the BSI contractor refuses to inspect and rectify.
  In summary, this roof was installed incorrectly, not up to code requirements and it shows extremely poor workmanship. This company and contractor should not be allowed to do any further harm to other homeowners.

• Initial Complaint

  Date:09/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2022 I hired BSI Roofing to put à new roof on my house. In March they said everything was paid for and I didn't owe anything. Here 5 month's later (8/30/22) I get In the mail à notice of lien on my property. They are saying I owe 440.14 . I spoke to my Insurance agent he said when he did the inspection he found items that were not done and that is the différence between what the Insurance paid out and what BSI Roofing received.. they are charging for work that was not done. My Insurance has written paperwork and pictures of this. I wish to have this debt canceled and the lien taken off my property

  Business Response

  Date: 09/02/2022

  We have identified the mistake made on the final invoice and will be lifting the lien on Tuesday of next week. 

  Customer Answer

  Date: 09/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  ***** ******