Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  ***** ***********ing/overuse” as the cause of failure.
  I submitted a formal written appeal with maintenance records and an explanation of the situation. I have received no response to date, and the claim remains wrongfully denied. I have been without a mode of transportation for over a month while we have been going back and forth with warranty and the dealership who I purchased the vehicle from just five months ago.
  ?I am requesting that Century Service:
  Reevaluate the claim fairly, based on actual evidence — not assumptions,
  Honor the terms of the warranty agreement by approving coverage for the engine repair or replacement.
  I have documentation to support my case and am prepared to escalate this matter through legal means if necessary. I would prefer to resolve this matter amicably and urge Century Service to respond promptly and cover the repair under the warranty service contract I purchased from them when I bought my vehicle.

  Business Response

  Date: 07/25/2025

  Dear Mr. ***********, thank you for reaching out to us on
  this matter. Based on the new information you have provided to claims, it is
  our belief and understanding that our claims team are re-evaluating your claim. Please reach out to our claims agents for
  further information and details at ###-###-####.   

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2024, I purchased a 2015 Chevrolet Colorado from a local Chevy dealership here in Kansas City and purchased the extended warranty that they offer from century services corporation. After paying for the warranty for a year on June 21st of 2025 the power steering went out. After talking to the warranty place and the dealership they told me I could take my truck anywhere to be repaired since I lived outside the 50 mi radius for the dealership.. I took my truck to the nearest Chevy dealership to my home and proceeded to try to get this fixed under my extended warrant. I was then notified by the dealership that had my truck to repair that they could not do any repairs on it as the warranty company was not releasing the truck to have the repairs done. So after 3 days of going back and forth with the other dealership I bought the truck from and the warranty place I finally got a release on the truck to get it fixed which would have been Wednesday 25th. On Wednesday the 26th they had to send an inspector out to inspect the vehicle to see if the repair was deemed necessary even though the previous history and the computer shows that the power steering has failed and there's been no repair on it. But this is not good enough for the inspector as he said that the warranty company would not pay for a previous code Speaking to the dealership that currently has my truck and it's been trying to help me get this repair done. They've told me how unsafe it is for me to drive this vehicle home, which I've expressed the same thing to **** ********, a claims manager and he told me that I should get a safety release from the dealership wish they will not do because they know the vehicle is not being safe to drive. So now being since no repairs have been done on the truck. The rental car that I have had for the 5 days that they said they would agree to pay up to $40 for a day is now out of my pocket. Not to mention the diagnostic fees of $230 or my own as well.. they are a scam

  Business Response

  Date: 07/15/2025

  Dear *** *****, thank you for reaching out to us on this
  matter. It is our belief and understanding that the repair facility has
  released the vehicle to you due to the fact that the repair facility was not
  able to duplicate the vehicle failure and one of our claim’s agents reached out
  to you recently and spoke with you directly in the understanding that you will
  try to attain video demonstration of the failure to provide to the repair
  facility. Once the repair facility receives that video evidence and they are
  able to verify the failure, then the repair facility will reach out to us.  Please let us know if there are any other
  issues you may have or you can always call our claims agents with any questions
  or concerns at *************   

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a service contract for my automotive contract 05-22-2021, Century Service I attempted to use it several times for my car burning oil. In the contract it states I can choose my own mechanic. They denied me that option and want to send me to the dealer I bought from and the also refused service in the service manager at sill terr I have not been able to get repairs. Head gasket or worn valves

  Business Response

  Date: 06/02/2025

  We have reviewed the complaint. We do not currently have any claim or
  any notes that the customer had reached out to our customer service or claims
  team.  As the contract states, “Repairs or replacements under this
  Agreement must be performed by the Selling Dealer, … or, if approved in advance
  by the Administrator, by an authorized Dealer or repair facility.”  If you
  have any further questions or concerns as to your coverage or claims process,
  please reach out to our claims team at *************

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday afternoon, 2/22/25, it was determined my car needed repairs.
  
  On Monday, 2/24/25, I called Century Automotive Service Corp to initiate a claim. Was told that the shop had to initiate the claim.
  
  On 2/25/25 I took dropped my car off at *** ******* *** ** **** ***** ********* ******** ******  The shop called to get the release so he could repair the vehicle. He was told to call back in two hours to see if the release was authorized, which he did. He was told that the dealer had not responded. I told him to go ahead and repair the vehicle.
  
  I called CASC to get some explanation. Talked to a service rep.
  
  * He confirmed the timeline of the account I was given by *** ******* * He confirmed that there was no response from the dealer.
  * He told me that some contracts have a provision stating that the dealer has two hours to respond but my contract didn’t have a time limit on it.
  * He confirmed that my repairs should be covered by the extended warranty I bought.
  * He said he was going to email his managers.
  
  No response by 2/28/25, so I called again. Conversation:
  * Was told the two-hour waiting period applied to every contract.
  * He told me the repairs were made without authorization.
  * I mentioned taking the dealer or Century Automotive Service Corp to small claims court.
  * He said that since I talked about taking legal action he had to end the call and any further communication had to be in writing. Fair.
  * I lost my cool - which I regret - and hung up.
  
  My frustration is that I tried to follow the rules which are quite vague. I have purchased extended warranties in the past but have never had to use them. This is my first experience of actually dealing with an extended warranty company and, honestly, it hasn’t been a good one.
  
  I have emailed Century Automotive Service Corp 3 weeks ago. No response.

  Business Response

  Date: 04/07/2025

  It is our understanding our claims team has reached
  out to the customer on the reimbursement. 
  Thus, we believe the matter has been addressed and settled. If you have
  any further questions or concerns, please reach out to our claims team at
  *************

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August I needed both AC compressor and condenser replaced (around $2,300). I finally got them approved to be replaced. Once I had the repairs made that I paid for out of pocket in order to get my truck back timely I submitted my receipts and itemized invoices as requested on 9/25/24. After not hearing anything back for a week (10/2/24), I sent a follow up email to confirm everything that's needed was provided. Again, no response. On 10/17/24 I sent an additional follow-up email to the supervisor ********* ***** requesting a status update on my claim submission, still nothing.
  
  On 10/23/24 I called and waited on hold until I could speak with a person. I asked what was going on with my claim and I was told that its being held up because it requires additional documentation. I asked what else was needed and provided making sure they had everything before ended the phone call.
  
  On 11/22/24 I did not receive a check nor call or email. So I called again to hear the exact same thing. However, this time it was approved specifically by reimbursement department, but disbursement decided they needed additional information but failed to communicate this to anyone. So, for a month my claim was left unattended without progress or resolution and was only discovered in this state due my phone call enquiring about it. The individual I was speaking with seemed to be trying to help and was very apologetic but needed a supervisor to approve the claim. After taking an hour, she was able to get a supervisor to see everything had been provided and approve my claim to be dispersed. She told me my check would be written the next day and mailed to me.
  After 10 days (now 12/2/24) I called asking what day my check was mailed out only to be told its not approved that it requires additional documentation again.
  Century Automotive Services (car warranty) plays games with your time and money. They do everything in their power to avoid paying out covered claims. I'm still not paid

  Business Response

  Date: 12/16/2024

  Thank you for reaching out to us
  on this matter. It is our belief and understanding that this claim has been
  addressed. Please reach out to us if you have any further questions, concerns,
  clarification or need assistance for any future claims, and our customer
  service agents and claims representative at *************

• Initial Complaint

  Date:11/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will not answer the phone. They answer and go silent. You can hear them in the background. Not doing their job.

  Business Response

  Date: 11/15/2024

  On November 6, 2024 the claims
  representative tried to reach you via phone but your voicemail inbox was full
  and they also sent you an email.  The claim was paid on November 13, 2024.
  If you had any questions regarding the terms, exclusions, coverage, or your
  claim, please reach out to our claims team at *************
  

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  The software update at the dealership would not be needed if the electronic modules were functioning correctly.  This update is required to be conducted at the dealership at a cost of $600 because the over-the-air update failed.  If they were functioning correctly the normal update would not have failed.  So, that means they are not functioning normally.  That is my definition of a breakdown or failure.
  
  
  
  
  
  Regards,
  
  
  
  ****** ***** 

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  ly. I do not understand how/why Century and simply decide they are not going to honor the warranty. I had to pay $194.99 to **** for their diagnostic to determine the problem. I am out that money and still have a broken system.

  Business Response

  Date: 10/09/2024

  The complaint the
  corresponding claim as been reviewed and we have concluded it has been properly
  determined. The software update is a maintenance item and does not fit
  the definition of a “Breakdown, Failure” in your Vehicle Service Agreement. Please
  reach out to the claims team for details. If you had any questions regarding
  the terms, exclusions, coverage, or your claim, please reach out to our claims
  team at *************

  Business Response

  Date: 10/21/2024

  The complaint the
  corresponding claim as been reviewed further internally with claims and we have
  determined the claim will be covered.  Please reach out to the claims team
  for details and if you have any other questions regarding the terms, exclusions,
  or coverage. Please reach out to our claims team at *************

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  While the exhaust system is part of the same drivetrain as the head gasket there is no correlation with installing an exhaust and head gasket failure. 

  I reached out to Subaru the vehicles manufacturer to verify if in fact it could cause the issue, and the service director emailed me stating it would not be the cause of failure. I even quoted that email in one of my reply's which was conveniently ignored by the team at century. 

  This entire situation has been beyond frustrating and has taken way too long to reach a resolution, since It is my only vehicle and can not afford to repair the problem; I went ahead and traded the car in and submitted my paperwork to cancel my contract with this company. I have tried to explain various times that the exhaust system would in fact help prevent head gasket failure by allowing the car to have less pressure in the cylinder heads, which is why Subaru said it would not cause head gasket failure. The reasoning behind the denial does not make sense.

  I purchased a warranty to help cover the cost of unexpected repairs, It seems that when it came to anything major they wanted to find any reason to not cover the repairs. 

  
  
  
  Regards,
  
  
  
  ******** ******* 

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  t terms. I did just that, they then approved my A/C repair but denied the head gasket again, this time they claimed that the exhaust and blow off valve had caused my head gasket to fail. I then sought out professional help to claim it has no correlation and sent them emails from both the blow off valve company as well as the director from Subaru to help state that what they deemed was in fact incorrect.
  I had my car sitting at Subaru waiting for them for a month and a half, and took it out when I could no longer be without it financially.
  It took them 2 weeks to even get a reply on If they were going to outright deny my claim. I don’t understand why they would tell me to revert my parts back to stock condition to reinstate my contract if they were still going to deny the claim due to reasons no longer pertaining to the vehicle.
  I feel like I am getting a run around from this company because they do not want to cover the expense for the head gasket repair.

  Business Response

  Date: 09/17/2024

  The complaint the
  corresponding claim as been reviewed and the claim was properly determined. On
  page 4 of your Vehicle Service Agreement, exhaust systems modifications are
  listed as reasons to exclude coverage if the failure may have resulted from
  that modification.  As your Vehicle Service Agreement states on page 5,
  “Selected associated Coverage under this Agreement may become void and Coverage
  will no longer be available for any components which may be effected by….(b)
  alterations and/or modifications to Your Vehicle in a manner not recommended by
  the manufacturer” and such modifications were made to the vehicle before the
  failure. Additionally, as a courtesy the coverage was not voided and coverage
  has been reinstated after those modifications have been removed on an ongoing
  basis, but that doesn’t include the failure which existed prior to the time the
  modifications were on the vehicle and at that time this failure occurred.
  Please reach out if you have any questions regarding the terms, exclusions, coverage,
  or your claim at *************

  Business Response

  Date: 09/30/2024

  As stated and detailed in the
  previous response, the complaint the corresponding claim as been reviewed and
  the claim was properly determined based on the claim and the corresponding
  Vehicle Service Agreement. We also have noted your cancellation of the Agreement.
  Thus, we believe this matter is closed.  Please reach out if you had any
  questions regarding any other matter at *************

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2023 I purchased a MY 2015 Chevy Equinox from ******** ***** *** ** ********* ******an. At the time of purchase a 150-point inspection was done on the car. During this inspection the dealership have paperwork, that they have shared with the warranty company, showing no issues with the engine or excessive oil loss. During the purchase process I was also given information about a lifetime powertrain warranty I receive with the purchase. The link for the brochure is below.
  
  ***********************************************************************
  
  It clearly states replacement of engine.
  
  In February 2024 I had the oil changed at a ***** **** * **** ******* ****. They didn't report any issues with an oil leak. While driving the car in late June it stopped running. The dealership said it ran out of oil and seized the engine and needs a full replacement.
  
  My claim for warranty coverage was denied due to "abuse" on my end while driving the car with no oil. I drove the car 300 miles from the oil change in February until it broke down in June. I don't have a drop of oil on my garage floor where the car was stored and no warning lights came on. I would have no clue the oil was excesivleiyt running out.
  
  Below are articles inline showing this known issue with 2015 Chevy Equinox.
  
  ************************************************************************************************************************************************************************************************************************* ***************************************************************************************************** 
  I am moving forward with the expensive repair, but am looking to be reimbursed from the warranty company.

  Business Response

  Date: 08/16/2024

  Dear *** ****** **thank you for
  reaching out to us on this matter. While the claim was initially denied
  it has remained open as it is our understanding that our claim team has
  requested additional information from you and working with the dealership to
  address the questions and issues that may affect the claim status. Thus, we
  look forward to working with you further on this issue. If you have any
  questions or concerns, please call our claims department at ************.