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Business Profile

Emergency

APP of New Mexico ED, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for services under threat of filing suit for non payment. Insurance hadn’t been billed properly and didn’t want credit ruined. Insurance did pay so we were due the full refund. They keep saying it was coming. I think knowing that this wasn’t going to happen. I’m out $1835.00 because of this ER visit, that was only a $300 copay….HELP

  • Initial Complaint

    Date:08/15/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was seen in the ******** ******* health ER I’m not even sure what this visit was for I believe I was being scanned for toxic shock syndrome which did was not the case but I believe I was worried about it, I also had some skin lesions on my arms and face that the doctor pointed out and showed concern for and suggest we take a sample to the labs so we did and I never heard anything back. This was about two years ago I’d say.

    I never received a paper bill from this company, a phone call or anything notifying me of a bill and I have DUAL insurance, both ******** and a private HMO BCBS! And this collection agency called and says I owe them$1,000!!! I can’t afford this and now it’s in my credit!!!

    I need this resolved please help!

  • Initial Complaint

    Date:01/11/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with APP OF NEW MEXICO ED PLLC . I do not have a contract with Wakefield & Associates . I do have proof that I do not owe this debt this was suppose to taken care of by ******** merchandisers via ********* ******* ********  in Sept of 2022.

  • Initial Complaint

    Date:01/03/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is for a emergency services on July 7, 2022. Our insurance was first billed but I was notified that the billing was done under my wife's policy with her name as the patient. She called to get this corrected. The services were billed again on 10/21/2022. Still incorrect. We kept receiving the invoices being told that the insurance payment still hadn't been paid. On April 24, 2023, my wife got a hold of the rep at APP to resubmit again after speaking with ***** who were awaiting the new billing under the correct Patient. ***** received on August 29, 2023 and made the payment and adjustments. We called at the end of September to verify payment received by APP who then stated it would be 60-90 days for the credit to post and the refund processed. We called on November 23 as to the status of the full refund. This time "the credit was just posted" it will be 60-90 days before a reimbursement is issued. My wife followed up on January 2, 2024, "the credit was posted but it will take 60-90 days". This is frustrating to not get a reimbursement on a paid account which was messed up from the beginning as to the billing and once the insurance company helped with making the necessary corrections and expediting payment, I am still out the funds that I shouldn't have had to pay but because of the threat of collections didn't want our good name sullied as getting that corrected is also an ordeal. This seems like a fraudulent business practice. Why do they have an attorney's office calling option when you call them? Apparently, it is a problem.

    Customer Answer

    Date: 02/12/2024

    Good afternoon,
    I am writing on the status of the $1835.00 refund that is due to me since this was paid by the insurance company in September 2023.

    I have contacted the company on January 23, spoke with ******* *** ******l who indicated that the case was escalated and to call back in 2-4 days. 

    Today, February 8, I called and spoke to ***** who said the claim was under review and could take 30-45 days. 

    This is very frustrating and I feel that little to no action is being taken.  

    Please help. 

    ****** *** **** ********* 

  • Initial Complaint

    Date:10/23/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On my credit report it shows that I am in collections for ********* *** ********** and ********* ******* ** ***. I have never heard or done business with either company. They called but wanted me to give them all of my personal information which I declined to do. I have received nothing in paper mail form from them. I was unaware of any collections as I do not have any outstanding debt, and all my medical charges have been paid for by health insurance. I want this collections report removed from my credit profile!

    Business Response

    Date: 12/08/2023

    We do not have an account under this person's information.

     

    Customer Answer

    Date: 12/08/2023

    I attached proof of record that they have added collections to my credit report. I have not received any other form of communication stating that I owe them money, or what I supposedly owe them money for. I saw this on my credit report. called the company and was told they couldn't find my account, but yet this remains on my credit report. I just want it taken off since I owe no debt to them.

  • Initial Complaint

    Date:03/17/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was seen in December. Was at Lovelace ER. I had a feeling was a contract ER due to lack of quality w doc (other clinicians were excellent). I received a bill from Lovelace but do not recall until today getting a bill from the contract doc group. Ended up that because admissions did not ask if it was work related all bills ie Lovelace AND this “doctor group” claims were denied. After lots of phone calls and paperwork claims were paid as per our insurance. But this “professional” company is still billing full amount. And I am getting collection calls. I was a CFO for hospitals for 20 years in California and it morally offends me that the billing office just plain old doesn’t care. And their bill did not have a website OR a working information number. I called the number listed and there is no option for help. I just want to pay what I owe which is about $300. NOTE lovelace corrected bill and I paid immediately. Again THEY HAVE BEEN paid
    per Northwest administrators, our insurance administrator.

  • Initial Complaint

    Date:03/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have put a collections on my credit even though I have not ever had any interaction with them. I have not seen them, and not once has this company ever sent me a bill or contacted me. If I had had interaction with them my actual insurance would have covered it. I don't know what this is, I have ne

APP of New Mexico ED, LLC is NOT a BBB Accredited Business.

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