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Business Profile

Diet Products

KP Commerce LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diet Products.

Complaints

Customer Complaints Summary

  • 116 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 16, 2023, I saw an ad on ******** for CBD Gummies, buy 2, and get another bottle free, total cost around $60. On February 17 1 received an email from Prime CBD Customer Care stating an amount of $199.88 would be deducted from my checking account! Also, the order number they supplied to me was ********. Also that the charge will appear on my Billing Statement as: "**********************. I wrote a quick note stating, I do NOT want all those CBD bottles. If the package arrives here, I am going to refuse it and send it back unopened. Sorry, but 5 bottles of some unknown stuff are not wanted!"
    I immediately went to the Post Office in ***********, and the postal employee did as I wished and filled out tracking information.
    The first week of March I received two lines explaining the info: Point of sale Withdrawal *************** *** **** *** ** *********** ****, Amount $59.99. Line two: Same POS 25q, Withdrawal***************** and same address, amount $199.88.
    My federal credit union here in town sent me note stating the company regrets to inform me that my claim has been denied (6/8/2023).
    HELP!

    Business Response

    Date: 10/25/2023

    Hello *****,

    We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.97 if you will purchase a bundle, more bottles more discounts you can get. The deal is $199.88 for 3 bottles so each bottle is $66.62. We are including 2 free bottles in that package so that brings the price down (divide $199.88 by 5) to $39.97 for each bottle.  You also placed an additional order of the (Prime CBD Capsules) for which you paid $59.99.
      
    We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

    As a one time courtesy, we issued a refund of $259.87 via E-check today. Please allow up to 7-10 business days for the e-check to reflect in your email address (*******************). This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 

    Rest assured, the account is canceled and you won't receive any further charges.

     

    Thank you

  • Initial Complaint

    Date:08/31/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDERD TRAIL SAMPLE OF TRUTHCBDGUM-05 AS A TRAIL FOR THREE BOTTLES WAS SENT 5 AND GOT CHARGED $199.29 I PAID FIRST BILL AND THEM RECIVED 5 MORE BOTTLES AND KNOW BEEING CHARGE $112.43 WAS NOT TOLD I HAD TO CANCEL AFTER TRAIL THIS COMPANY MUST NOT BE Legitimate can you help i will probably
    have to cancel credit card have not paid the last charge

    Business Response

    Date: 09/04/2023

    Hello *****,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $99.94 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

  • Initial Complaint

    Date:08/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some product on line for a one time shipment and am getting product and auto debited monthly in my checking account. I cannot locate a receipt or original order information but do have this activity on my account for $129.88.
    DEBIT CARD PURCHASE AT ******************* ************ ** ** ****** 

    Business Response

    Date: 08/29/2023

    Hello *******,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $129.88 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

  • Initial Complaint

    Date:08/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A complete SCAM: I have NEVER ordered these products, and have received 2 shipments in 2months. over $200 each!
    I called the "number" and was told i visited their site and voluntarily made a purchase (FALSE).
    The overseas call center the number above connects to advises they cannot give out the company website URL or name!!
    I am a Chief Information Officer, I know what I "click" on. We've NEVER been to a site that sells these nor have we purchased them. I want a full refund for both month's shipping. I can provide cc info and exact $$ upon request. I see many people have this same issue. thank you.

    Business Response

    Date: 08/24/2023

    Hello ****,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.88 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

  • Initial Complaint

    Date:08/21/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order date 05/18/2023. I purchased a 5 pack of skin tag remover from buyblissbrands.com for what I thought was $39.95 total. When the confirmation receipt came thru it ended up being $39.95 for each bottle for total of $199.88. I immediately emailed the company and requested my order to be cancelled. They gave me instructions for returning the product to receive a full refund. I returned the product on 06/07/2023 (shipping receipt attached). I have yet to receive a refund and I have contacted the company by email twice with no response. Email trail is attached showing their commitment to a refund.

    Business Response

    Date: 08/22/2023

    Hello *****,

    We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

    We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.

    As per checking, your account was refunded $174.88 on 08/21/2023. As a one-time courtesy, we went ahead and issued a refund of $25 today. You should see a credit in your account in the next 5-10 business days.

    Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

    Customer Answer

    Date: 08/28/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    ***** *******

  • Initial Complaint

    Date:08/19/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a one time purchase of Truth CBD Gummies for $39,95. I have subsequently received 3 additional shipments which I didn't order with an apparent auto-pay charge if $199.88. I am requesting a refund of the auto payments.
    I will gladly return the products at my expense.

    Business Response

    Date: 08/22/2023

    Hello ***,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.88 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

    Customer Answer

    Date: 08/23/2023

    Complaint: ********



    I am rejecting this response because:

    There were 3 shipments of product that I did not order or agree to. I am willing to return all the products for a commensurate refund.





    Regards,



    *** *********
     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

    Business Response

    Date: 08/24/2023

    Hello ***,

    We apologize for the inconvenience, as we are limited with the policies in place for the products. Please note that we strictly follow our 30-day Return and Refund Policy as stated in our Terms and Conditions to which you have agreed before checkout. 

    As a one-time courtesy, we went ahead and issued an additional refund of $199.98. You may keep the products you have, and no need for you to return them to us. Please allow 5-10 business days depending on your bank's processing time, for the credit to reflect in your account.

    We hope you understand the matter of the situation that occurred on these charges. Thank you for being so patient. If you need anything else, let me know if I can help.

    Customer Answer

    Date: 08/25/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    *** *********

  • Initial Complaint

    Date:08/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to terminate an auto-payment to the company. They show no contact information online

    Business Response

    Date: 08/22/2023

    Hello ******,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.88 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

  • Initial Complaint

    Date:08/19/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    A charge for the amount of $199.88 on my debit card on August 14, 2023 with a reference number of ******************* The location on the charge says **********, NM this is an unauthorized purchase and I will be contacting my bank after I withdraw all funds from this account so that there is no longer access to it.

    I filed a previous complaint against this company but filing a second one because there is a seperate charge from them on the same date as the previous with a different reference number and location! ****************** is the second reference number and the location this time says **********, NM

    Business Response

    Date: 08/22/2023

    Hello *******,

    We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

    We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.

    As a one-time courtesy, we went ahead and issued a refund of $259.87 today. You should see a credit in your account in the next 5-10 business days.

    Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

    Customer Answer

    Date: 08/24/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    ******* ******

  • Initial Complaint

    Date:08/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June, 2023 I ordered Keto Gummies from this company and received them, this transaction was taken out of my account for $199.88 on June 23, 2023. i decided not to reorder any thing else from them. I did not agree to any auto-ship or membership with this company. On July 23rd there was another $199.88 taken out of my account. I contacted the customer service for this company and they canceled my account but refused to refund the $199.88 taken out on July 23rd. They said that the items were delivered on July 27th. I did not receive the items and even if I did I did not sign up for the auto-ship or membership.

    Business Response

    Date: 08/16/2023

    Hello *********,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.88 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

  • Initial Complaint

    Date:08/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product online. Advertisement stated for 39.99 I would get 5 bottles of the product. I was then charged $199.88 for the product. I only authorized $39.99. A month later I was charged another $199.88. I never received a confirmation email for the purchase nor anything stating I was signing up for a subscription!!!! I called the company and they offered to give me $100 back. That is all. I would like the remaining $259.78 returned to my account ASAP. (399.76 - $39.99 authorized - $100 already refunded = $259.78 balance remaining) This company is a scam. I have also reported them to the FCC.

    Business Response

    Date: 08/14/2023

    Hello ******,

    We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your initial order. You can get this discounted price of $39.97 if you will purchase a bundle, more bottles more discounts you can get. The deal is $199.88 for 3 bottles so each bottle is $66.62. We are including 2 free bottles in that package so that brings the price down (divide $199.88 by 5) to $39.97 for each bottle. 
      
    We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

    Moreover, if you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time or even return the initial order as we strictly follow our 30-day return and refund policy which is indicated in our Terms and Conditions, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

    As a one time courtesy, we went ahead and issued an additional refund of $99.88 today. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges. 


    Thank you

    Customer Answer

    Date: 08/21/2023

    Complaint: ********



    I am rejecting this response because:

    This company misleads to get around false advertising. Not anywhere did it say I was signing up for a monthly subscription. Nor did I receive an email confirmation for the order or the subscription. I am owed the entire refund I have requested.





    Regards,



    ****** *******
     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

    Business Response

    Date: 08/22/2023

    Hello ******,

    We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters are adequately managed. 

    You must agree to the Terms and Conditions when placing an order for Regen CBD Gummies. You cannot proceed with the checkout if you did not agree with the terms of the purchase. However, as a one-time courtesy, we have proceeded to issue an additional refund of $199.88 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

KP Commerce LLC is NOT a BBB Accredited Business.

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