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Business Profile

Condominiums

Eagles Nest Condominium Assn.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Condominiums.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/08/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Eagle's Nest (EN), without authorization, charged my credit card $3365 on 2 occasions--8/27/22 and 9/27/22 for annual HOA fees. My account was current at the time of the unauthorized charges and the next annual payment was not due until September 2023. ***** Bank was notified via dispute. ***** recovered the September charge but informed me that I had to dispute the August 2022 charge with the merchant. November 2022, the office manager, ****** *****, at EN communicated (on page 10 of the attached) in writing that I am due a refund. EN admitted that money was deposited in error to someone else's account. She requested proof of payment documents and informed me that the CPA would issue a refund in March 2023; however, I never received the check. The CPA gave me 2 tracking numbers but no company info as to what company the tracking numbers belong to. A demand letter (page 20 of 20) was emailed to ****** on May 19, 2023. ****** did not call, but ***** the CPA called and spoke to my financial consultant, who is also my goddaughter. He stated he'd trace the checks and get back to us by Tuesday, May 22. No word from ****** or *****. To keep my ***** credit card account open and in good standing, ***** required that I pay the $3365 amount, which I did. The account number was changed.

    Business Response

    Date: 08/07/2023

    Verbal Response: This occurrence had to be reviewed with the online portal and it was found that three automatic payments had been set up by the consumer. Once reviewed it was then sent onto our accounting department. The consumer did receive one refund from us and the other check has been processed.

    Customer Answer

    Date: 08/07/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    **** ****

Eagles Nest Condominium Assn. is NOT a BBB Accredited Business.

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