Complaints

This profile includes complaints for Dreamstyle Remodeling, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dreamstyle Remodeling, LLC has 9 locations, listed below.

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  Dreamstyle Remodeling, LLC

  5520 Midway Park Pl NE Albuquerque, NM 87109-5800

  
• 

  Dreamstyle Remodeling Of California LLC

  8260 Miralani Dr San Diego, CA 92126-4343

  
• 

  Dreamstyle Remodeling

  210 Montoya Rd El Paso, TX 79932-1885

  
• 

  Dreamstyle Remodeling LLC

  3732 E University Dr Phoenix, AZ 85034-7212

  
• 

  Dreamstyle Remodeling, LLC

  637 Osage St Denver, CO 80204-4205

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shower pan has a crack and is leaking. Fit n finish of the shower is also an issue.

  

  Business Response

  Date: 07/10/2025

  Manager completed the site visit for initial inspection and has been in contact with the manufacturer regarding pan; will update customer prior to end of week.

  Customer Answer

  Date: 07/18/2025

  Verbal Update: I have not heard from the business. They said they would get in touch with me by the end of the week and that was last week.

  

  Business Response

  Date: 07/18/2025

  Hello, I will escalate this case to upper management, and someone will be reaching out to you within 48 to 72 business hours. 

  Customer Answer

  Date: 07/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  ****** ********

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased shower on 8/10/20 with a lifetime warranty (Sales Agreement attached). Installed on 10/1/20 (Work Order attached). on 12/24/20 shower head replaced (Service Work Order attached). In 2024, the shower pan began to warp. In mid-2024, an inspector came out, took pictures and eventually Dreamstyle approved remodel. 12/4/24 purchased shower seat (Change Order attached). Rebuild scheduled for 2/17/25. Moved to 2/26/25. Shower was torn out and learned that the pan was made wrong. On or about 4/16/25, installers came and put walls in and old accessories. They brought the wrong tray and learned that cement needed to be put down. Cement done. To date, no shower door, no foot step for shaving (could not install old one) and no new accessories that one of the installers indicated I was getting. Install the door - get a new one if they have to! Six months waiting.

  

  Business Response

  Date: 07/10/2025

  Hello, I sincerely apologize for the bad experience you are having with our company I will escalate this case to upper management. 

  

  Business Response

  Date: 07/10/2025

  This customer has been contacted and had technicians out at their home for the re-measure today (7/10).

  Customer will be updated accordingly.

  Customer Answer

  Date: 07/28/2025

  Hello, they finally got it installed. Thank you.  ****

• Initial Complaint

  Date:06/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024, I paid a $2000 deposit to Dreamstyle Remodeling, Sales Rep, ******* ******* for a custom door to be installed in my home. I started working with a project manager, ******* ***** to get the plans approved by my HOA. In October 2024 after receiving approval from the Architect Committee of the HOA, I emailed the document to ******* *****. After getting no communication, I started calling him in December 2024. He finally responded in January 2025 by email stating that the funding for my door had expired and asked if I ever heard from my HOA. I forwarded him the email I sent him on 10/23/24 with the HOA approval and I never heard anything back from him. I received a call from a woman with Dreamstyle in February 2025 (I think) asking about my door project. I told her that ******* ***** had dropped the ball on the project and not corresponded with me about the next steps. I asked her about getting my $2000 deposit back. She said she would send this to their "refund" department. I called Dreamstyle today, 6/25/25 to get the status of my refund and I was told that there is a note from 5/13/25 stating something along the lines of me being charged 33% for a cancellation charge. I did not cancel the project, ******* ***** did. I should not be charged anything for Dreamstyle's error and I would like my deposit back so I can get a reputable door company to assist me with a new door.
  Thank you for your time.

  

  Business Response

  Date: 06/27/2025

  Spoke to our Accounting Team and the refund check was approved and will be sent out with tomorrow's mail. Customer should receive it next week.

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our windows on 7/1/23. Our kitchen window required 2 different installations because the sent the wrong window design, approx 6months after our purchase a window screen on our 2nd floor master bedroom fell off after checking it i found a holding pin was missing I called the company and advised them of the issue. Was told they would fix it on thier next SF run. Never heard anything else approx months I called again when I called the Alb. Office I got no response so I called their corporate office and was adv used they would send them an Email. Approx 6 months later our Kitchen window broke the outside glass after countless attempts I was told to submit pictures and the would let me know if it would be covered. I was told it would be. During that time I finally took the screen in to their office and was told it should be done in a week. They also stated my window would be replaced and I should hear from an Installer soon. 5 months later and after several calls to there cooperate office and emails from cooperate to Alb office no response. I went in and picked up the screen myself and rigged it so it would go back on the window, I was told the maintenance person who did repairs had quite and the couldn't find the keys to the repair truck. Going on 2 years now I still get the same response call Alb. Office we will email the manager. I get no response from them. My windows have a life time warrenty. I just want them to fix my window and screen.

  

  Business Response

  Date: 06/27/2025

  Reordering entire screen to replace for customer ; will follow up with customer before end of next week.

  Customer Answer

  Date: 07/08/2025

  Ms ******* this is the first email I received it I want to thank you all very much dreamstyle has been in contact and are in the process of making things right once again thank you for your swift attention to this matter it is greatly appreciated Sincerely *. ****** 

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a new window installed and purchased from Dreamstyle windows that is leaking air. I began calling dreamstyle in March trying to file a warranty claim. I have spoken to a number of people insuring me that someone would call me to schedule a warranty inspection. On May 7th I was told that an inspector would call and schedule an inspection within 5-10 business days. No call no scheduled inspection. Since then I have left numerous messages with no call backs

  

  Business Response

  Date: 06/27/2025

  Scheduled inspection with customer for 7/2/25

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-3-2019, we purchased several panels of windows from Dreamstyle Remodeling. The purchase price was $31,815.00. The purchase price included installation and repair/replacement of stucco that surrounds the newly installed windows.
  On 9-22-2024, the exterior stucco underneath the windows was noted to have large cracks and areas of peeling were noted. Thus, a phone call was placed to Dreamstyle on 9-23-24 regarding the condition of the stucco. I was informed that a representative would contact me within 24-72 hours. I did not receive any response from Dreamstyle. I placed another phone call in 10-8-2024 and an appointment was scheduled for a representative to inspect the damage.
  On 10-10-24, **** Fromm Dreamstyle came to our home and assessed the damage, took multiple pictures, and made measurements. At that time I made him aware of signs of moisture leakage along the bottom window panes. I was assured by the representative that a repair would be performed and further inspection of moisture damage would be addressed “before the upcoming, harsh, winter weather season.”
  Since that time, I have not been contacted by Dreamstyle Remodeling. I have placed monthly phone calls asking about the status of the situation. The most recent phone call was placed on 6-9-2025. I’m always assured that someone will contact me within 24-72 hours…crickets.
  Meanwhile, the stucco damage has worsened as has the moisture that has seeped into the interior woodwork.

  

  Business Response

  Date: 06/27/2025

  Customer will be contacted by end of next week for follow up inspection and stucco repair.

  Customer Answer

  Date: 06/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  However, if I do not receive the agreed upon response as stated by Dreamstyle, I reserve the right to pursue further action.
  
  Regards,
  
  *** ******* 
  
  ********* *******

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows purchased 5/19/19 for $17129.00. There was a lifetime warranty on these windows. March 24,2024 I called and complained that window trim was coming off and black goo was coming out of the cracks. I have over four pages of documented phone conversations requesting the windows be repaired. They have sent out three employees to look at the windows and all have said the windows were not installed properly. They have told me Dream-style sold and the new owner upset Pella windows who now refuse to do business with Dream-style. Dream-style now cannot get parts from Pella. The employees who came out are nice people but their employer does not support them or provide them with material to come fix our windows. They took a screen from one window to be repaired in March of 24 and have not returned it. We cannot use this window as a result. I call the Albuquerque office and no one wants to help. I just want my windows repaired and my screen returned.

  

  Business Response

  Date: 06/11/2025

  Sent compliant to upper management; service will be contacting customer to get squared away.

  Customer Answer

  Date: 06/23/2025

  The complaint with Dream Style has not been resolved, someone called (first call I have received in 20 months) and the left a message saying parts were ordered and they would call the next week.  It has been going on three weeks and I have not heard anything else.  I really don't expect them to do anything, they are not good people!!!  I thought your last message said if it had been resolved to let you know.  Well, I am letting you know they have not resolved my complaint.  Is there anything else I can do to get them to fix my broken windows?
  

  

  Business Response

  Date: 06/27/2025

  Customer will be contacted by service team by end of next week to follow up.  

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DreamStyle did a restucco of my house in 2023. Early this March, we noticed some of the stucco peeling. I called, got a warranty case number, but every message I've left has not been return and problem persists. I did reach somene in mid-April who asked me to text photos of the problem to her personal cell number. Which I did. I have heard nothing from her or anyone despite additional messages.

  

  Business Response

  Date: 06/12/2025

  We received all the information needed and pictures.  Customer will be contacted regarding completing the service needed.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sent us a subcontractor that was high on drugs even after assuring us that they drug tested all their employees. They contractor damaged our restroom and installed a broken bathtub and then came back to install another one and left our bathroom damaged and with materials all over our walls. Their project managers said we would receive compensation for the huge delay and for sending us the guys that were on drugs to our property and they are now ignoring my calls. My restroom is still damaged and dirty and they refuse to fix it.

  

  Business Response

  Date: 05/30/2025

  Team member to reach out by end of next week to discuss resolution with customer. 

  Customer Answer

  Date: 06/06/2025

  Complaint: ********
  
  
  
  I am rejecting this response because:

  Dreamstyle remodeling has not attempted to contacted me since they sent a message to the BBB complaint form.  

  
  
  
  
  
  
  
  Regards,
  
  
  
  ****** ***** 

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  

  Business Response

  Date: 06/13/2025

  Install manager was in communication with homeowner today 6/13 and was sent pictures of concerns- they have a follow up call scheduled for Monday

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 4, 2020, I spent over $11k to have a garden window installed in my kitchen (it was installed in March 2021). It has a Lifetime Warranty. Unfortunately, I have had nothing but problems with it: two panes replaced due to condensation issues with the most recent one taking a year because the pane was broken during installation and then they lost the new pane in the warehouse, and warping of the inside of the window. I have had them glue the top, bottom, and sides 3 times but each year it warps again. My first contact, ***** promised a solution but he no longer works there. My current contact, *** PROMISED a solution back in JANUARY but I cannot get a call returned. I have left numerous messages with others in the company. I have sent pictures. A sales representative, *****, came by in February to take pictures to get someone to look at my issue but I have NEVER heard from anyone again. I love how much light I get from this window and how it makes my small, old 1920 kitchen feel bigger but it looks sooooo horrible that I am thisclose to just having it removed and starting over.

  

  Business Response

  Date: 05/29/2025

  Update from General Manager: Installation Manager reached out and left a voicemail for customer. Asked for some pictures of the issue --we have attempted to repair this several times and the issues keep coming back. We will be replacing the entire window. Once we receive photos we will submit a warranty claim through ******.