Complaints

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• Initial Complaint

  Date:11/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New Mexico State law states that property managers are allotted up to 30 days from move-out date to re-instate security deposit funds to the renter along with a list of deductions to be taken from said deposit. I paid a security deposit of $1,395 to EDo Spaces on September 30, 2023 for a lease that ended on September 30, 2024. EDo Spaces failed to produce a list of deductions along with my security deposit within the 30 allotted days after my move-out. I finally received a check and disposition on the date of November 12, 2024. I received $785 of my $1,395 back. I am seeking to obtain the rest of my deposit, as New Mexico State law grants me the right to do so, due to negligent behavior on the part of the property manager. Attached is my official leasing document with EDo Spaces outlining my move-out date, along with my deposit disposition paperwork that has an inaccurate move-out date of October 7, 2024, and a photo of the check for $785 that was given on the specified date (November 12, 2024).

  Business Response

  Date: 12/09/2024

  To Whom It May Concern:

  The copies of the 2 checks that were written to Ms. **** are attached.  PLEASE ACKNOWLEDGE RECEIPT.

  Please note that the second check was written on the same day that I reimbursed her.  She filed the complaint and then called us.  There was never an issue.

  Please remove any negative reviews regarding this complaint.  Is there a way to print a retraction so this does not hurt us?

  Regards,

  ******** *******

  Business Response

  Date: 12/23/2024

  Thank you for your prompt response, ****. We also appreciate your reaching out to Ms. **** to resolve this issue in a final manner.  We look forward to hearing that the matter is completely closed.