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Business Profile

Nuts

McGinn's PistachioLand

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday, November 26, I was at PistachioLand in the afternoon. I purchased three items, two of which I wanted shipped directly from the store. One of the employees assisted me in the shipping.

    I completed the form that she gave me. The two items are a bag of Roasted and Salted pistachios and a magnet. I indicated the Ship To as a family member in North Carolina (I live in Texas).

    The employee indicated that I would get an email with the tracking number. I am still waiting for the email. Friday morning (Nov 30) , just after 9 am your time, I called the business and left a detailed message indicating the above, along with my cell number (************) and email address (******************). I never got a return phone call or email.

    I went onto their website a little while ago and clicked on Contact Us and indicated the same info above.

    I am concerned that I did not receive the email as promised and I want to ensure that it was sent.

    All I want is an email confirmation that I was promised with the tracking number that the two items were shipped.

    Customer Answer

    Date: 12/10/2024

    I submitted this complaint about two hours ago.  I just got a call back finally from the business.  The person indicated that the person that assisted me on Tuesday did not check the box to send me the email with the tracking number and that the business got busy with Black Friday.

    The person apologized for the delay in responding to my message and indicated that they checked the tracking that it was received.

    I just called the person who I sent the package to, and she confirmed that she just went to retrieve her mail and that she did receive the package.

    It is ok to now close the complaint.  Thanks
    ********* *********

McGinn's PistachioLand is NOT a BBB Accredited Business.

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