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Business Profile

Fence Contractors

K & J Fencing Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Important information

  • Customer Complaint:
    While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated that it will not accept or respond to complaints forwarded by BBB.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ***** installed my fence 7/9/22. They were scheduled to come out on 7/7/22 but it called for rain that day so they canceled. It never rained that day till overnight. They rescheduled for 7/9/22 They showed up around 9 am on the Saturday even though it was supposed to rain again. Wich it did while they were installing the fence. The guys complained about the owner forcing them to work on Saturday or he wouldn't pay them for the holiday July 4th so they were very disgruntled and not happy about being at my house to do the work. While installing the fence I noticed that the one aluminum gate had a big dent in it wich I brought to the workers attention. Bot thinking at the time but they has pieces of fence sprawled out all over my back yard. Which at the time was partly dirt and stone because I cleared some trees beforehand. They installed the fence and damaged gate because it was around my pool. And has to be fenced in. Once they were done it was raining pretty hard and they were ******* to get done and leave. I did not notice the damage till the next day when the rain stopped. I contacted them on the Monday 7/11/22 and talked to ***** and let her know about all the damaged fencing. She told me to take pictures and send them to her. I asked if the owner could come out to see for himself and she didn't offer him to. I emailed her a bunch of pictures with the damaged fencing and post and the poor quality of workmanship. She said that she was contacting the manufacturer to let them know about the fence implying that it came damaged from them. I believe it was damaged from the poor quality instalation. I have security cameras and you can see on the videos of the rough poor handling and installation process. ***** ordered a new gate. I also asked for a bigger gate for the entrance to the pool. She ordered two 5' gates and had them delivered along with top aluminum caps for the aluminum fence that was damaged. They have not been back to fix anything or return cal

  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a fence installed at my home and there is 10 a years warranty, I have had probably in the first year I had to call them to fix the fence. Now, I called them because the gate is dragging on the ground and it has mess up the grass in that are.ground. The first time I called, I was told, that there wasnt anyone in the area installing a fence, she was aware of when. In other word they had no plans to send someone. When she saw I got upset, she said she put me on the list for repairs and would call me when they can send someone. I called the following week and the story the she gave me was that people in the pass two years dont want to work. I told I wanted someone to fix my fence. She told me she will check the list and will call me. Last week I called them and she told me that they will be coming June 8 to fix it. I called yesterday to verify the time they were coming to fix the gate. This time it was a man, and said they had two guys who called in sick and it will months before they could send someone. In other words they have plans to send anyone. All I want is for them to fix my fence.

K & J Fencing Inc. is NOT a BBB Accredited Business.

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