Complaints

This profile includes complaints for Suburban Propane, L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Suburban Propane, L.P.

  240 Route 10 W Whippany, NJ 07981-2105

• 

  Suburban Propane, L.P.

  66 West Avenue Arkport, NY 14807

• 

  Suburban Energy Services

  RR 1 Box 119 East Freedom, PA 16637

• 

  Suburban Propane Gas Corp

  31 Derwood Circle Rockville, MD 20850

• 

  Suburban Propane - Chester

  Box A Kings Highway Chester, NY 10918

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just received a call today 7/9/25 from a man who I don't even know if he worked for suburbane propane. Threatening me to come to my home and shut off my gas. Knowing I am making payments already and only have a balance of $249.00 and just made a $120 2 weeks before this call. They knew I wasn't working but still made monthly payments and still continue to harass me and charge late fees. I want to make it clear to these assoles you don't sensd just anyone to come to a home or make calls for you. They will be happily dragged from the premises once they get here. This company over charges for fuel adds extra transportation charges to your bills and when gas comes down they never take it back off. then when gas goes up again they again add another transportation charge. time to look elsewhere.

  Business Response

  Date: 07/15/2025

  Our driver is one of most seasoned and professionally postured drivers and he stated that during his route he came upon a collect or cap.Before heading to the customers home he gave the customer a courtesy call to let them know he was on the way and to give the customer an opportunity to call the office and post a payment, avoiding him having to come to the residence.  The customer became very upset that he was receiving a call from an unrecognized number and began to curse. We simply explained that he was merely giving him a courtesy call before just showing up to his residence. The customer was very irate with our driver and went as far as to threatened him if he showed up to his home. We replied to the customer that there was no need to get upset and that he could call the office and post a payment and there would be no need for him to come to his residence and went on to even apologize for any inconvenience. Mr. ******* in fact posted a payment on the portal while he was speaking with our driver. Customer's account is all set.

  Customer Answer

  Date: 07/15/2025

  
  Complaint: 23575486
  
  I am rejecting this response because:   I had a call with the Suburban Propane office and the location Manager. None of these issues were brought up to me That I cursed or was mean to the driver. So why in the h*** would you talk so nice on the phone then go back and write such a response. So, sense we are writing c*** back and forth today 7/15/25 at around 9am this morning I made a call to the office asking them to stop automatic fill **** The lady that answered wanted to know why well she got to hear why. After the original incident involving the so-called driver using a personal cell phone to make business calls took place I paid the balance. Knowing I was on a payment plan and made a payment 2 weeks prior that wasn't good enough for them they wanted it all paid in full. But besides just saying that lets call and threaten to shut it off. I explained to this lady that once I paid it off the very next day they came and filled the tank with almost $1200 of fuel in the freaking summertime when it's not being used. What idiots would do this. I explained to her this was not right to ask for money then fill it as soon as it was paid, they are greedy b******* So, after asking for automatic fill *** to stop i was told i will look into this and get back to you and so far, today nothing. I also told her about the price of fuel it's been $6.30 or $6.60 a gallon and if all other fuel is going down why not this fuel again silence. So, this is my plan since I verbally told them not to call me a few months ago in ********** office and a private cell phone called my number after they were told that violates the do not call act. Also, the ************************* will get a complaint because attorney general's office explained to me gas companies have to give a 10-day written notice and then get a call and have 3-day notice. These laws never happened and for that we are seeking legal help in this matter. This is a 100 percent breach of contract. They broke do not call laws and they do not care about their customers. So, sense they will get this letter this is proof again we are asking for this company to not come on the property you are trespassing unless you are filling a tank, Maintenace with notice, and emergency. So, if this so-called driver/worker showed up he would have been trespassing and by verbal communicating with me he actually threatened to trespass and break state laws as his manager wrote in his reply here. So i expect no more phone calls or trespassing from this company, you will receive your legal demand letter and court papers soon.
  
  
  
  Regards,
  
  ***** *******

  Business Response

  Date: 07/17/2025

  We are sorry you are still disappointed but we did all we could to assist you.  Your treatment of our employee was not appreciated nor were the aggressive language or threats you made.  Our driver's intentions were merely a courtesy call and nothing more.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called them to cancel their service and get their tanks. Its been almost 2 months and their tanks are still in my back yard. I've been contacted by corporate saying I'm past due. I explained that I called the local office to cancel and they assured me someone would pick them up. I've called twice and still nothing. I just want them picked up and credited for the propane that's still in the tanks.

  Business Response

  Date: 07/02/2025

  Customer requested tank pick up on 6/4. The tank pick up will take place today, within 30 days of the request.

  Customer Answer

  Date: 07/15/2025

  
  Complaint: 23545237
  
  I am rejecting this response because:
  
  
  They picked up the tanks but they still have not sent me what my refund is nor an itemized bill for the last 12 months. 

  
  Regards,
  
  ******** ******

  Business Response

  Date: 07/15/2025

  Our local manager is mailing out a transaction report.  Customer is not owed any refund here, but actually still owes $632.98. She was credited back $880.59 for gallons remaining in the tank minus restocking fee leaving the current balance which is now due.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried calling business beginning at 8am in the morning to have gas restored to the residence. Gas had been turned off for non payment even after a payment agreement had been made thru customer service. Called 4 times and each time was told they would call me back in a few minutes, they never returned my call, I finally reached someone around 230 and was told someone would come by the afternoon but could not give me a time and I needed someone there to sign. Gave my mothers number for them to call. Service delivery driver stated he called number provided, per cell phone records no phone call was received. Driver was contacted but business manager refused to send driver back to residence to turn on gas. Multiple phone calls were made to customer service with manager still refusing to send out technician till the morning.

  Business Response

  Date: 06/25/2025

  We have made multiple attempts to contact this customer but we have no received a call or email in return.  However, the fee to reconnect service was already waived and she paid the past due balance.

  Business Response

  Date: 06/30/2025

  Please see our response to the ** BBB filing.  This is a duplicate complaint as it has now be re-routed to the ** BBB Office.

  Thanks

  Customer Answer

  Date: 07/03/2025

  
  Complaint: 23494707
  
  I am rejecting this response because: as a new customer, I feel the customer satisfaction experience was below subpar level. Communication efforts were made all day on my part with a little to know acknowledgment until the end of the business day then when they responded, there was no time to arrange for me to be at the location to meet the driver as they stated was required to have the gas turned back on I feel this was unnecessary since the form they required to be signed had already been signed for the initial installation I had to call to arrange for my mother to meet the driver at the house when he arrived. He was supposed to call on arrival. We were not given a time. He was to be there only that he would call my mother State. She never received a call from the driver and there was no voicemails left as we were told by the company we even pulled the cellular phone records for proof when I arrived home from work after 7 PM and found we still had no gas I called the customer service number and was told they did not turn the gas back on because no one was there to sign for it after explaining to ******** service the situation they reached out to the manager to have the on-call technician come back to the residence and turn the gas on to which the manager refused this is horrible representation of your company and horrible customer service they also did not fill the tank on the regular rotation and when called to ask, I was told the account was COD I feel this is unwarranted and the account should be regular fuel rotation and billing
  
  
  
  Regards,
  
  ******** *********

  Business Response

  Date: 07/10/2025

  We connected with the customer and she said she did not want to be COD due to the inconvenience of paying.  We provided alternatives and she was happy with that.  We will be making a delivery the next time we are running in that area.

• Initial Complaint

  Date:06/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to what I believe is consistent price gouging by Suburban Propane, misleading communication from their staff, and a complete lack of follow-up from management despite multiple assurances.On January 31, 2025 at 2:50 PM EST, I called Suburban Propane to question what I felt were unjustifiably high propane rates. My most recent delivery was billed at $6.99 per gallon, even though the market value as of January 27 was only $4.81 per gallon. The representative couldnt explain the difference but assured me there was a summer promotion (MaySeptember) offering propane at $2.99 per gallon. I decided to stay with the company based on this.However, when our next delivery came on June 2, we were billed $7.99 per gallon $1.00 more than the prior delivery and more than double the amount promised.I called the same day and spoke with another representative who said I had been misinformed and that there was no such promotion. I explained this was unacceptable and that I would not pay the current bill unless something was corrected. He said hed escalate it and someone would follow up.Its been over two weeks, and Ive received no response, leading me to believe theres no intent to resolve this.When I signed up in 2019, the employee who set up our account admitted prices often spike and advised us to call if they got too high, at which point theyd adjust the bill. Yet here I am, being charged nearly $8 per gallon, with no adjustment and no communication.I was also told during my June 2 call that I could pre-purchase propane at a discounted rate somewhere between $4.50 and $5.00 per gallon though that information was vague.I believe this pricing model is deceptive and takes advantage of customers during a time of already high inflation and energy costs. If I dont receive a response, I will consider contacting regulatory authorities and leaving public reviews to warn others.

  Business Response

  Date: 06/20/2025

  We have already handled this matter with
  the customer.  We are matching the pricing that the customer she said she was given from
  a rep here.  We are also rebilling the last delivery and locking the customer’s
  pricing in until September 15 2025.

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 2 months ago we stopped service due to change of heating system. We contacted Suburban Propane about picking up their tank due to construction on our house. We got no response. I called again on 5/11/25 and told them again because it was in the way of workers. *** told us she put it on the schedule for pick up but couldnt give us a pick-up date. That was fine. I called again on 6/11/25 and talked to *** who said it was on the schedule but couldnt give a pick-up date again. We have 3/4 of a tank refund but have not gotten any service from them to pick up the tank. Our account number is ***********. We would just like our refund and the tank removed. Thank you!

  Business Response

  Date: 06/16/2025

  Our local manager has spoken to the
  customer and this tank will be picked up tomorrow. 

  Customer Answer

  Date: 06/25/2025

  
  
  Complaint: 23468615
  
  
  
  I am rejecting this response because: the tank was taken from our house as indicated by company but we have yet to receive a refund for a tank that was 3/4 full. When will reimbursement be sent. 
  
  
  
  
  
  
  
  Regards,
  
  
  
  Enrique De Paz

  Business Response

  Date: 06/30/2025

  This was processed on the 18th. He should be
  getting it very soon. We have called and left him a message and will call again to try and speak with the customer.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I informed Suburban on March 30 that I was changing propane providers (due to their poor service), and the new company propane tank would be installed on April 10th. Suburban said they would pump out the contents of the tank, to provide me a credit, then retrieve their tank the following week. I have since called Suburban in ****** **** and June to check the status of them pumping the contents and removing the tank from my yard. Each time the Suburban person said that removal process should have occurred by then, that they don't know why it has not already happened, and that they will enter another reminder for Suburban to do the work. After five phone calls to Suburban over ten weeks, most of which were seven minute calls discussing the issue with them, the tank has not been removed or a refund provided as of June 5th.

  Business Response

  Date: 06/06/2025

  We are picking up the tank this morning. Sorry for any inconvenience.

   

  
  

  Customer Answer

  Date: 06/07/2025

  
  Complaint: 23428682
  
  I am rejecting this response because:  

  Suburban Propane has picked up the propane tank and they now need to complete the process by issuing a refund for the tank contents, as they said they would do during my conversation with them in March.  
  
  Regards,
  
  ****** ******

  Business Response

  Date: 06/12/2025

  
  Credit has been processed on this account for $475.13 and we have processed a refund check to be mailed to mailing address on account.

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Suburban Propane for work. When it was complete I signed the work order which had a cost of approximately $251 on it. When I called to pay, they proceeded to tell me the cost was over $600. When I started to argue with the service manager, he threatened to come remove everything they did. I have contacted him several times to try and rectify this issue but he refuses to do anything except offer an apology. I am not looking for them to eat the entire difference but there needs to be some middle ground but they are refusing. The

  Business Response

  Date: 05/28/2025

  We already handled this matter with the customer and removed the labor fees and he paid the balance.

• Initial Complaint

  Date:05/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family owned a home in ************* ** until March 2021. We had Surburban Propane as a propane gas delivery supplier when owning the house. In 2025, we received an invoice for delivery of gas to **************** 2025. We have called the company ************ repeatedly, and a) the company continues to send us invoices and past due notices, and b) the company claims that they were not informed of the change in ownership, that is our (the selling homeowners) responsibility to inform the company of the change in ownership, that they have tried to make deliveries for 4+ years, and that they will not withdraw the invoice. (We did inform vendors of our sale of the house.). I need help ensuring that the company does not continue on the above and continue to harass us.

  Business Response

  Date: 05/22/2025

  This customer was very impolite to our manager, constantly cutting him off. We indicated to him that hes always been set up for annual deliveries & that we have no records of him ever calling us when he says he sold the house in 2021. It is his responsibility to let us know that he sold his home so that we could stop deliveries. We have attempted an annual delivery ever single year up to this year. This was the only year that the property took gallons. 

  Customer Answer

  Date: 06/06/2025

  
  Complaint: 23359052
  
  I am rejecting this response because of the following:

  * Under no reasonable circumstances would it make sense for the former homeowner, who sold the home at **************** March of 2021, to be responsible for a propane gas delivery to that address in 2025. 

  * Suburban Propane has admitted that it attempted to make deliveries "every year" since 2021 and that the tank was "full" at each delivery until 2025.  Suburban Propane made no effort to contact the homeowner over the four year period from March of 2021 to March of 2025, by letter or by phone, regarding these failed deliveries.  

  * The homeowner did attempt, in 2021 (with COVID continuing to be a national issue), to inform all vendors of the change in ownership, and provided the new homeowner with a binder including information regarding all important vendors, including propane supply.  It has been four+ years, but it is possible that the Suburban Propane truck visited ************************************************************* 2021 and that the driver may have been informed of the sale.  In any event, as Suburban Propane was well aware (given the 1x/year delivery schedule), the home at 874 Millstone did not and does not utilize propane for heating the home.

  * Upon receiving the first invoice related to the 2025 propane delivery in March of 2025, the former homeowner attempted to contact Suburban Propane repeatedly to clear up Suburban Propane's billing error.  After the first outreach, no response was provided -- except that the former homeowner received a further invoice, this time with a finance charge attached.  Several additional calls into Suburban Propane were met with "meh" non-responses to the problem, including a general promise to "look into the problem" (as if the solution to the problem were not quite obvious -- reverse the invoice and request that the existing homeowner, who took delivery, consider making payment).   Despite requests to speak to a manager, the only response from Suburban Propane was to send further invoices (with further finance charges).

  * The former homeowner then took his time to call Suburban Propane yet again, and requested to speak to a manager.  After waiting on hold for some time, the manager picked up the phone.  The homeowner attempted to communicate that this would be the last communication regarding this subject, which has already wasted the homeowner's time (and patience), and that the only possible outcome that would make any sense would be for Suburban Propane to apologize, void the invoice, and attempt to collect from the person(s) who own 874 Millstone today.  The manager obnoxiously demanded "to be able to speak", as if the former homeowner had somehow prohibited him from speaking previously, and started to try to explain how -- despite the quite obvious facts of the matter, including 4+ years of failed deliveries -- Suburban Propane somehow believes that the former homeowner is responsible for the gas delivery because, according to Suburban Propane's understanding (and a purported lack of a record of such communication), the former homeowner did not inform Suburban Propane of the change in ownership.  When the homeowner expressed incredulity that Suburban Propane would take this position -- over a $500-$600 invoice -- the manager was condescending and refused to engage in a civil conversation, just repeating the demand.  

  * Should Suburban Propane continue to pursue the illicit invoice to the former homeowner, the homeowner -- who has extensive experience with the debt collections business, and for whom any attempts to affect the consumer credit rating will be meaningless -- will ensure that any attempt to collect the debt will cost the debt holder more time and effort than the amount on the invoice.  In addition, should Suburban Propane continue to pursue this invoice and harrass the former homeowner, the former homeowner (who in all likelihood will be a Hamptons homeowner again, and who had 20+ years of excellent relationships across all ***** vendors in the ******** with zero complaints or issues at the former address) will ensure that any new home will not utilize Suburban Propane, and that letters will be written to all ***** ************* outlets (online and on paper) explaining the situation and warning consumers away from doing business with Suburban Propane.  The former homeowner will also be prepared to take out advertisements setting out the facts regarding the treatment received from Suburban Propane.  In short, the former homeowner has been maliciously mistreated throughout this process, including a "conversation" with a very condescending and difficult manager, has wasted significant time and energy attempting to set things right, and at this point the issue is as much about the principle -- how a consumer must be treated, with reasonableness and fairness -- as it is about the size of the invoice.
  
  Regards,
  
  ****** *********

  Business Response

  Date: 06/06/2025

  We are going to waive the balance as a courtesy. 

  Customer Answer

  Date: 06/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *********

• Initial Complaint

  Date:05/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery propane when was told not to changed company and still charged fee for tank pickup when contract was for ***** and then charged 187 payed all fees and was on will call payed yearly tank rental and propane Delivery charge for propane

  Business Response

  Date: 05/21/2025

   We communicated to this customer that we would issue the credit of $1,422.72 against her balance of $537.73, resulting in a refund check in the amount of $884.99.  She confirmed and understood this at the time.  The refunded amount is correct.

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/15/2025 I requested a delivery of propane from suburban propane's after hours line. I paid the required fee for 200 gallons of gas and waited for the delivery. Everything went smoothly at the delivery but when the tech left the bill, to my surprise, he filled the tank instead of what we had paid for. It was my intent to call the local office that Monday and report the error as well negotiate for a reduced rate on the per gallon price as I had done previously. Personal issues arose and this fell to the bottom of my priorities. I received one call from suburban inquiring about the balance on the account but nothing further until this past Monday when I received a call to call them back regarding the balance or a lock was going to be placed on my account. I had not heard this term before and given the fact that this error had happened previously last year with the same situation, I assumed they would send me a bill and I would pay it over the course of a few months like I did last time. To my great surprise my gas tank was in fact locked at 11:35p last night. In the middle of the night, the only evidence on my ring cam... I called the office today starting at 1:30p only to be put on hold for 15 minutes then unable to get through again. I called the corporate line and placed 3 formal complaints for a call back, no response. By 3p I called back and paid the bill with corporate and requested an emergency restoration due to this running my cooking stove and heat. As of 4p when I am writing this, no response and no tech. This is completely unprofessional behavior and I request my price per gallon be honored and credited back to my account. No other business is going to come out in the middle of the night to shut off your service so they can avoid the home owner. It's not like I can have any one else fill this tank and they barely made any attempt to contact me for payment. This type of behavior is why they lose customers regularly and I won't be recommending them.

  Business Response

  Date: 05/13/2025

  We locked the tank on May 6th, not May 8th. The customer was left messages on 4/23 and 5/5 about past due balances and about locking the tank. We never received a call at the 2035 office to discuss the over-delivered gallons from 2/15/25. When we spoke to Ms. ****** Friday & Saturday she never mentioned anything about billing issues, only about the tank being locked. If we were made aware at that time we could have addressed these concerns then. Customer stated she was not getting a call back from anyone, but we called her 6:41 Friday, 6:44 Friday (left a voice mail), 6:52pm Friday (left a voice mail), 10:40am Saturday, and 12:15pm on Saturday.  Happy to assist further if needed.

  Customer Answer

  Date: 05/13/2025

  
  Complaint: *****************************************************************************************************************************************************
  
  I am rejecting this response because:
  I spoke with multiple people from the corporate office. My problem is the ************** I want my account credited for the difference between what I was charged and the last price per gallon I received in the fall for all the issues. Im also waiting for someone to come out and fix not only the damage done to my tank due to the lock out and also the weather damage that has never been given maintenance in the 5 years its been installed. 
  
  
  
  Regards,
  
  ******* ******

  Business Response

  Date: 05/15/2025

  Our local manager spoke to ******* again, and explained the replacement part situation. He told her he would update her again in the morning. Our tech would inspect everything when we come out to replace the valve and she was good with that. We will stay in contact with her at least once a day until everything has been settled.