Complaints

This profile includes complaints for BMW of North America LLC., Customer Relations Dept.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

BMW of North America LLC., Customer Relations Dept. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  BMW of North America LLC., Customer Relations Dept.

  PO Box 1227 Westwood, NJ 07675-1227

• 

  BMW of North America LLC., Customer Relations Dept.

  300 Chestnut Ridge Road Woodcliff Lake, NJ 07675

• 

  BMW of North America LLC., Customer Relations Dept.

  PO Box 8000 Monroe Twp, NJ 08831-9965

• 

  BMW of North America LLC., Customer Relations Dept.

  1 Matrix Drive Monroe, NJ 08831

• 

  BMW of North America LLC., Customer Relations Dept.

  Customer Relations Department PO Box 1227 Westwood, NJ 07675

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BMW Corporate does not deal with warranty problems as the dealership will charge for costs that they want for profit. I unfortunately trusted BMW which corporate should help you when dealerships do not. I am disappointed to be a BMW owner and as a ************** believes in quality knows there is a issue. Service manager at ********* BMW knows about the issue and has the attitude if you do not buy the car at the dealership then they will not service or look at car without a $300 service fee.

  Business Response

  Date: 06/30/2025

   

  To whom it may concern,

  BMW North America has instructed Niello BMW of ********** to cover fifty percent (50%) of the cost to the driver's seat in the mentioned vehicle. The customer has been contacted and informed of the decision.

  The customer acknowledged the offer and will contact aforementioned dealership.

  Respectfully,

  David  *********

  BMW North America

  
  

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a BMW x1 in June of 2023 and already in June of 2024, I was told that I needed new tires, although at that time the car had only about ***** miles on ***** is currently at the BMW dealership in *****, ** for its annual service and at ***** I am told that I need new tires at the cost of about $2,000 for all four, including installation, balancing and alignment. I think this is outrageous and BMW should have not sold me a car with lousy tires and should pay for these new tires.

  Business Response

  Date: 06/10/2025

  Customer was responded to regarding tire issue.  Customer was directed to work with the dealer and replace the tires as per their recommendation to ensure the safety and performance of BMW's Ultimate Driving Machines. 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2025 BMW 240I from ******, **. The vehicle was involved in a minor incident and the passenger mirror was damaged and needs replacement. The vehicle has been in the shop @ BMW/Autonation for 2.5 months with no *** on the part to replace the mirror. We are unable to drive the vehicle and are paying a $800 a month car payment.

  Business Response

  Date: 06/09/2025

  BMW of North America has contacted the customer and will review the concerns and advise the customer.

  Customer Answer

  Date: 06/18/2025

  
  
  Complaint: 23389643
  
  
  
  I am rejecting this response because Im still waiting for additional communication from BMW corporate. I haven’t received a return call from Martin regarding reimbursement of car payments while vehicle was out of service for 3 months.
  
  
  
  
  
  
  
  Regards,
  
  
  
  Ronda Miller

  Business Response

  Date: 06/25/2025

  BMW of North America has reviewed the customer's concerns. BMW of North America has provided the customer with a rental vehicle at no cost. 

  Customer's vehicle has been repaired and picked up already.

  In addition to completing the repair BMW of North America has offered the customer $1,500 in owner loyalty on their next BMW vehicle with a proof of proof of purchase.

   

  Customer Answer

  Date: 06/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23389643, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  Ronda Miller

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new BMW X6 M Competiton in October of 2024. The wheel paint started to chip at approximately ************************************************************************************* including detailed pictures of the chips that occurred on all four wheels. They told me it was a problem, and they would have the BMW service representative look at it and come up with a resolution. When the representative looked at the wheels, he deemed the problem a customer issue and declined to honor any warranty or defective issue. I escalated the problem to ******* ******** and his boss **** ****** at BMW North America in Westwood Nj and they did nothing to try to resolve the problem or admit any culpability for the issue despite pictures and the dealer seeing replacement wheels (paid for by me) chipping after one week. I want reimbursed for (4) new wheels and the cost of $560 for plastic protectant applied to the new wheels to stop the issue from ruining the new wheels. Note we are talking about a car that I paid $140,000 for new

  Business Response

  Date: 05/27/2025

  Hello, 

  This case was reviewed and it was determined that the wheels were not defective. We have repaired the wheels as a courtesy for customer but new wheels were not provided

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BMW Customer Relations Team,
  
  I am writing to formally report and request urgent resolution for two ongoing issues affecting both my BMW vehicle (2024 X5 xDrive40i) and the myBMW app.
  
  Since January 2025, the app has persistently displayed a “Starter battery discharge” warning. This recurring alert has caused considerable concern, leading me to question the vehicle’s reliability and, on several occasions, prevented me from driving due to fear of a potential breakdown or damage.
  
  To address the issue, I brought the vehicle to an authorized BMW dealership (BMW of Tigard) multiple times, where comprehensive inspections were conducted. The service team confirmed there were no issues with the starter battery or the vehicle’s electrical systems, and suggested the warning is likely caused by a fault in the myBMW app.
  
  I also contacted BMW Assist and opened Ticket ***************, which was escalated for further support. Unfortunately, I have not received any updates or resolutions since then. More recently, I contacted BMW Assist again under case ******-******, and while I was asked to perform some troubleshooting steps, the issue remains unresolved.
  
  These problems have now persisted for over five months, significantly impacting my experience as a BMW owner. Despite the car being mechanically sound, the ongoing false warning has undermined my confidence in using the vehicle safely and without concern.
  
  Given this experience, I am genuinely reconsidering future ownership of BMW vehicles. I am extremely disappointed by the lack of follow-up and resolution from both BMW Assist and the app development team.
  
  I would like to officially file a complaint and strongly request that BMW investigate and resolve the false battery discharge warning in the myBMW app as soon as possible.
  
  Thank you for your prompt attention to this matter. I look forward to your immediate response and a permanent resolution.
  
  Thanks

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a letter from BMW regarding extending warranty for *** backup battery to 6 years. The letter said BMW will reimburse customer for cost associated with TCU backup battery repair performed either by an authorized BMW center or independent repair shop located in the *************. I filed claim submitting all required documentation including repair order marked as paid and a credit card statement. BMW of North America denied claim saying they do not cover repairs done by a third party. The letter specifically states repair by an independent repair shop is covered.

  Business Response

  Date: 05/22/2025

  BMWNA will review receipts again and will follow up with customer. 

  Customer Answer

  Date: 06/04/2025

  
  Complaint: 23329857
  
  I am rejecting this response because: I provided the business with information they requested and am still waiting for their response
  
  
  
  Regards,
  
  ****** ***

  Business Response

  Date: 06/05/2025

  BMW of North America has reviewed the customer's concern, BMW of North America will issue a refund in the amount of $1,406.43 for parts needed.

  Customer has been informed check will be received within the next ***** business days. 

  Customer Answer

  Date: 06/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ***

• Initial Complaint

  Date:05/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2022 X3 as Certified pre-on November 11th of 2024 from BMW of **********. We purchased the car in good faith and knowing it is a good product. We also got a maintenance contract. Within a week and a half of having the vehicle it started to rain inside through the vent in the ceiling. We contacted the sales manager, and he asked us to bring the vehicle back to them which we did. We live 100 miles from the dealer in **********. We left the car with them for the week. We drove back to ********** and picked up the car. Within 3-4 weeks the same issue occurred, and we left it with the dealer for 2 weeks. It's January, and they have pretty much had the car longer than we owned it. Again, it starts to rain we go through the same drill rain inside the car and leaving the car with the dealer. We have now attempted to get the car fixed for the 3rd time. On April 11th, 2025, it is pouring outside, and it starts pouring in the car worse than before. It is now coming out of multiple locations in the ceiling. We contacted the dealership, and the sales manager asks us to bring the car back and states it has been looked at three times and this will be the fourth time. He told us to bring the car in they will look at it and we can discuss options but most likely has a defect. We took the car on Saturday, April 19th. We spoke to the Manager. He stated that the car had been serviced three times and not fixed. The issue with the sunroof is defective and not fixable. They would buy the car back from us and we looked and purchased another vehicle. We purchased the maintenance contract on the 2022 X3 with the intention of keeping the car and due to circumstances beyond our control as a consumer, the car had a defect which could not be fixed. We asked to transfer to the maintenance contract to the new vehicle, and they would not so we had to purchase another for that car. We would like a refund for the maintenance contract we could never use in think $4800.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a BMW X5, VIN *****************, for over $75,000 from Park Place BMW in *********, ** in Fall of 2021. I've had my vehicle maintained at Motorwerks BMW or Minnetonka BMW. Prior to my vehicle going out of warranty, I had Motorwerks BMW review it for noises, squeaky brakes, squeaky dash and grinding. The issues were dismissed. Recently, my car's ** stopped working. I had a local independent mechanic review it and they pulled codes determining the ** compressor needed to be replaced. It showed an error code at 50,3XX miles. They also indicated it likely failed prior and during the original warranty period. They suggested I work with BMW of NA and to request good will since the car still had only around 50k miles. I worked with BMW NA but they required me to have the same issue diagnosed through one of their dealers. So I paid a $300 to have the same issue diagnosed. I shared this info with BMW of NA and they indicated they would pay $1000 of the $5000 cost to fix. Even with the good will, it was cheaper for me to have the original independent shop that diagnosed the issue fix it. Unfortunately, the issue was more than the ** compressor, the ** condenser, lines and system all need to be replaced or flushed because of metal shavings. This is unacceptable. How do you design a car to have over $10,000 in repairs happen with only 50k miles. I'm now stuck with vehicle that is ticking time bomb unless I spend a third of what the vehicle is worth to fix it.

  Business Response

  Date: 05/20/2025

  BMW of North America, will review the vehicle's concerns, and will follow up at a later date.
  

  Customer Answer

  Date: 05/20/2025

  
  Complaint: 23309266
  
  I am rejecting this response because:

   

  Theres no resolution. Well get back to you shows how much BMW NA values the customer experience.
  
  
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order the bmw X7 with $100,000 price tag that has all features and added on extras.
  Complaint to Dealership first year right after 10k miles or less regarding the wireless charging feature that it wasn't charging properly and only slowed down the device and making the phone hot. Now on year 3, just updated my phone from S22 Ultra coz phone can't even charge only gets hot with wireless charger, to S25 Ultra, now wireless charging is not compatible and was told my 32k miles Bmw X7 is too old for the new phone. Manufactur suppose to keep up with technology and I felt being lied to regarding this $300 feature that I paid for.
  
  Caliper paints, car has M Performance package which include $900 appearance and caliper paints. Now at year 3 paint is shown worn ans wear off. Because I see paint quality is poor and bmw dealer said ir was scratches so not under warranty.
  But there is different between paint peeled, chipped ans scratches.

  Business Response

  Date: 05/06/2025

  BMW of North America has reviewed the customer complaints. The wireless charging pad was reprogramed and operating as designed. Brake calipers appear to be clearly impacted (photos) . It is not peeling or flaking but chipped from outside influence and will not be covered under warranty.

  Customer Answer

  Date: 05/10/2025

  Complaint: ********

  
  I am rejecting this response because:
  
  Bmw na is IRRESPONSIBLE, TREATING CUSTOMER WITH VERY POOR ATTITUDES AND NO OUTCOME WHILE I WAS ON THE PHONE LINE.

  Wireless charging is suppose to charge! 

  DONT BE TELLING ME IT ONLY MAINTAIN. 

  DONT BE TELLING ME I DON'T KNOW WHAT AM DOING WITH MY PHONE

  IF YOU DESIGN A WIRELESS CHARGING IN THE VEHICLE THEN YOU SHOULD BE ABLE TO KEEP UP WITH THE INDUSTRY LEADING TECH

  YOUR COMMERCIAL OF THE NEW ELECTRIC CAR , HEART OF JOY, LEADING INDUSTRY IN TECHNOLOGY BLAH BLAH BLAH   IS A FAKE AND LIED COMMERCIAL IF YOU GUYS CAN'T GET YOUR ENGINEER INVOLVE TO UPDAT THIS ISSUES. 

  DON'T TELLING ME THAT A LESS THAN 3 YEARS OLD CAR THAT IS STILL UNDER WARRANTY IS NOT COMPATIBLE TO CHARGE NEW PHONE WHILE YOUR 2024 AND 2025 MODEL IS WORKING FINE

  YOU GUYS NOT JUST MAKING BMW BUT ALSO ROLL ROYCE.

  YOU TELLING ME YOU UPDATE THE SOFTWARE BUT WHAT SOFTWARE UPDATE IF NOTHING HAS CHANGED!

  THATS A STRAIGHT LIE TO CUSTOMERS

  GET WITH YOUR UPPER MANAGEMENT, GATHER THIS ISSUES, FIND SOLUTIONS AND MAKE ONE HELL OF CUSTOMER SERVICE SATISFACTION EXPERINCE INSTEAD OF TELLING ALL THESE LIES AND MADE ME SOUND LIKE I DON'T KNOW NOTHING ABOUT TECHNOLOGY 

  MY EXPERIECE BUYING $100,000 SUV WAS GREAT! OWNING , MAINTANING AND DEALING WITH THIS ISSUES ARE THE  WORST. YOUR CUSTOMER SERVICE AND CORRESPONDING ARE THE WORST

  We didn't have time to come to Dealership to complaint about every single details and if we could come get an oil change for once a year that's when we told them our issues.

   

  WE DON'T BUY BMW SO IT CAN DRIVE 5000 MILES A YEAR.

  PAINT HAS CHIPPED PAINT HAS SIDE THAT ARE PEELED IT SHOWN OKN THE PICTURE PAINT IS PEELED.

  BMW DENYING TO FIX THIS ISSUES BECAUSE THEY KNOW THAN ITS ALL ABOUT MAKING MONEY AT BMW NOT TREATING CUSTOMER RIGHT.

  PAY ATTENTION ON THE PICTURE. THERE IS SPOT SHOWN ON BLUE CALIPERS WHERE PAINT ARE STARTED SHOWING FADING OUT AND PEELED , AIN'T NO ROAD DEBRIS CAN MESS UP THE PAINT SUCH.

  IF THE SCRATCH PART OF SHOWN IS BECAUSE THE DEALERSHIP USING A MACHINE CARWASH INSTEAD OF HAND WASHED AND THE COUMPOUND BRAKE DUST IS THE ONE MESSING IT UP.

  I DON'T WANT TO WASTE TIME AND MONEY LIKE THIS, this is a $100K  MSRP for this car

  find solutions  not fighting it.

  So you guys rather dealing with lemon law issues and paid big times but when it comes small issues like this you guys are not dealing with it.

  Business Response

  Date: 05/13/2025

  BMW of North America has reviewed your request regarding the caliper damage and has declined assistance as the photos you supplied indicate outside influence. Please contact BMW of Gwinnett Place to schedule an appointment if you are having no charge concerns with the charging pad in the console, so it can be diagnosed.

• Initial Complaint

  Date:04/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2015 BMW i3 *** registered in **********. My vehicle qualifies as a Partial Zero Emissions Vehicle (****) and should be covered under the CARB-mandated 15-year/150,000-mile emissions warranty. Recently, an oxygen sensor became detached, affecting the cars emissions system. Since oxygen sensors are listed as covered components under the emissions warranty, I am requesting that BMW cover the diagnosis and repair of this issue under the **** emissions warranty, at no cost to me.

  Business Response

  Date: 05/12/2025

  BBB State

  Customer has been informed that the 02 sensor is not a warranty matter. The customer needs to repair the damage components before any warranty repairs are done. 

   

   

  Kind regards,

  ******

  ----------------

  BMW Group

  ****** ********-******** Executive Customer Care Customer Relations and Services

  BMW of North America, LLC

  P.O. ***************************************

  Tel: ************************ Fax: ************ Mail:

  ********************************************************************************************************** Web: *****************************

  Customer Answer

  Date: 05/13/2025

  
  Complaint: 23255545
  
  I am rejecting this response because:
  
  Dear April V. and Better Business Bureau,
  Thank you for forwarding BMW of North Americas reply in which they state:
  Customer has been informed that the O2 sensor is not a warranty matter. The customer needs to repair the damaged components before any warranty repairs are done.
  ?******?********-********, Executive Customer Care, BMW NA
  That statement is contrary to California emissions-warranty law and BMWs own published warranty bulletin. Below is a detailed, fully documented rebuttal.
  
  1  The upstream O2 sensor is a covered ****-warranty part
  Californias Partial Zero Emissions Vehicle (****) warranty extends to 15 years/150,000 miles for allemissions-related parts (Title 13?CCR ?1962). My 2015 BMW i3 *** VIN?***************** entered service 03/31/2016 and has 132,439?mileswell inside the warranty limit.
  BMW Service Information Bulletin SI B01 03 21 (02 Feb 2021) confirms that, for California-registered i3 *** vehicles, the front (upstream) oxygen sensor is covered under the California Limited Emission Warranty for 15?yr/150?k.
  Accordingly, BMWs claim that the O2 sensor is not a warranty matter is incorrect.
  
  2  California law requires BMW to cover consequential damage
  Title 13?CCR ?2037(b)(2)(7) states:
  The manufacturer shall be liable for damages to other vehicle components proximately caused by a failure under warranty of any warranted part.
  Because the failed O2 sensor overheated and melted wiring harnesses, high-voltage cables, and interior panels, all of those repairs are likewise covered.
  
  3  Failure summary and current unsafe condition
  Item Finding by Crevier BMW (RO BMCS394265, 25?Mar?2025)
  Root cause Upstream O2 sensor blew out while driving
  Direct effect CEL, lean/rich mixture faults
  Consequential damage HV-cable sheathing melted; rear wiring harnesses exposed; right-rear axle boot torn; rear panels scorched
  Safety Vehicle unsafe to drive or charge  fire hazard
  
  4  Why BMWs position is improper
  They cannot shift repair costs for covered parts or their consequential damage to the consumer (?2037(b)(2)(7)).
  They may not demand I pay to repair damaged components before honoring the warrantythe O2-sensor failure itself obligates BMW to do the whole job.
  BMWs own bulletin instructs dealers to perform these repairs under warranty.
  
  5  Requested resolution
  I respectfully request that BMW NA:
  Acknowledge in writing that the upstream O2 sensor and all resulting damage are covered under the **** warranty.
  Authorize Crevier BMW (or another BMW center) to complete all related repairs at no cost to me.
  Provide a clear timeline for parts ordering and repair.
  Reimburse me for any out-of-pocket diagnostic or towing expenses caused by their refusal.
  
  6  Next steps if unresolved
  If BMW does not comply within 10 days, I will file a formal complaint with the ************************************** (BAR), which has authority to compel emissions-warranty compliance, and will pursue all remedies under the ********-**** Warranty Act.
  Thank you for your prompt attention.

   

  ***********************************************************
  
  Regards,
  
  **** *********

  Business Response

  Date: 05/15/2025

  Deal April V

  The vehicles oxygen sensor was missing and damaged many components. Therefore, the customer will need to repair the damaged components before we can perform any warranty repairs.

  Kind regards,

  ******
  
  ----------------
  BMW Group
  ****** ********-********
  Executive Customer Care
  Customer Relations and Services
  
  BMW of North America, LLC
  P.O. ***************************************
  
  Tel:   ************************
  Fax:  ************      
  Mail:  **********************************************************************************************************   
  Web: *****************************
  
  
  
  ************ IMPORTANT--PLEASE READ **********
  This electronic message, including its attachments, is COMPANY CONFIDENTIAL and may contain PROPRIETARY or LEGALLY PRIVILEGED information.  If you are not the intended recipient, you are hereby notified that any use, disclosure, copying, or distribution of this message or any of the information included in it is unauthorized and strictly prohibited.  If you have received this message in error, please immediately notify the sender by reply email and permanently delete this message and its attachments, along with any copies thereof. Thank you.
  *************************************************************