Complaints

This profile includes complaints for AAA Liner Replacements Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AAA Liner Replacements Corp.

  812 Central Ave 2nd Fl Suite 5 Westfield, NJ 07090

• 

  AAA Liner Replacements Corp.

  208 Lenox Ave Ste 394 Westfield, NJ 07090-5120

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  AAA Liner Replacements Corp.

  1115 Inman Ave PMB 360 Edison, NJ 08820-1132

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  AAA Liner Replacements Corp.

  651 N Stiles St Linden, NJ 07036-5759

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  AAA Liner Replacements Corp.

  2560 Us Highway 22 Ste 314 Scotch Plains, NJ 07076-1529

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our liner replaced the install went acceptably. The big draw was the lifetime liner waranty. Themain reason we selected them - The liner lasted for the summer of 2033 and 2024- then it ripped or separated in mid March of 2025 and the ***** rushed out blowing sand and material from under the pool. We contact them and were told no one would come out until a leak check is performed. we explained there is no water left in the pool so we cannot perform a leak test. They reitterated no leak check no one willcome out. They were very rude on the phone I submitted pictures showing the damage and they said it was due to a sinkhole. I explaine there was noy a sinkhole the material was blown out from under the pool where the water rapidly exited spreading mateialfrom under the pool . Now they won't return calls and if I do get ahold of them its under review- very frustrating

  Business Response

  Date: 04/01/2025

  We have looked at the pictures the customer has sent in and even asked for clearer ones. Based on what we have seen, this is not a seam split but a sinkhole(structuarl issue) which is not covered under our warranty. We want to work with the customer, but without clear pictures of the seam being split according to the customer, we cannot move forward. We are denying this claim as it is outside the scope of what our warranty covers. **************** Manager

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a proposal from **** *******, salesperson for Best Pool Liners, provided a proposal guaranteeing a 100% wrinkle free result and bagging of the old liner for me to dispose. I contracted with Best Pool Liner to remove my old liner and replace it. The say of installation, I noticed wrinkles in the liner. I addressed this verbally with the installer the day they finished and was told the weight of the water would eliminate the wrinkles. This never happened. I called the installer repeatedly in May, but he never returned my calls. A few days after installation I called Best Pool Liner customer service. I spoke with ********, who told me it could take up to two months of warm (above 75 degree) water for the wrinkles to dissipate, but to call back at the end of the summer if they didn't. I also mentioned to ******** that the installer didn't bag up the old liner per the proposal. She responded that there was no way that would have been in the contact, as each state has it's own laws, but that she would call my installer as a favor. I never heard from the installer about either issue. Come August, I noticed not only are the wrinkles still present, but the new liner is pulling away from the walls of the pool. There is also a leak in the pool, we do not know where, but we have been losing water at a steady clip since the liner was installed. **** ******* refuses to answer my calls/texts. When I called back ******** in customer service in August she told me my contract had a second page - which I never saw or signed! - which states any issues have to be addressed in writing within two weeks of installation. ******** also told me they do not guarantee wrinkle free results. When sent her a copy of the proposal I received from **** that guaranteed exactly that, she told me the proposal isn't a legally binding contract. They refuse to answer my calls, saying they cannot help because I did not submit a written complaint within two weeks of installation.

  Business Response

  Date: 09/23/2024

  We received a call from the customer in August 2024 saying she had wrinkles this liner was installed in May and we have pictures of the liner not wrinkles at all. We told her per the contract  under terms and conditions under number 6 it states the customer is to send in a certified letter within two weeks of install of the wrinkles and she did not. She also told us in August she drained the pool due to a heater leak. She did not properly fill up the pool causing the wrinkles and for us to get these out since she drained the pool would be a drain and reset for a price of $1750.00 As for the leak she needs a leak detection test per our contract as we are not leak specialists and then send the results to us. It is also pulling away due to the leak pulling the liner down. Once the leak is fixed we can come back to re snap the liner one time per the contract. She also had her lawyer contact us and we explained all this to the lawyer. this is not an install issues, this is due to the customer draining the pool, not filling up the pool after draining it and having a leak she needs to have addressed by a leak detection company, per the contract.   **************** manager

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: 22109213
  
  I am rejecting this response because:
  
  They installed a liner that leaks and will not fix the problem They told me to hire a leak detection company and they would pay for it if the company proved that the liner leaked,they proved that it leaks They owe me 350 dollars for the leak detection and 550 for a water truck. 
  
  Regards,
  
  *************************ork - it just slowed the leak. After this, I could never get them back out to take care of their bad work. **** (the owner) said that if I hired a leak detection company (Clarion Pools) to identify the leak and its cause, that if it was a problem with the liner that they would take care of it. The leak detector proved with die that the installation of the liner was the problem causing the leak. I provided this information to BPL and she told me they would not take care of it.It has been well over a year and my pool is still leaking and BPL will not take responsibility for their poor workmanship. I paid this business over $4000, and once they received my money they did not care about the service. I went with this company because they advertised a lifetime warranty - and the liner has NEVER worked. It even says on the warranty that they gave me (8/17/23) that BEST POOL LINERS guarantees that improper installation by our company does not void our warranty.

  Business Response

  Date: 08/28/2024

  Our contract reads if there is a leak it is the customer's responsibility to get a leak detection test and send us the results. Once we have the test results if it is seam based then we either repair or replace and we reimburse up to $500 for water  and $375 for a leak test. If the leak is not due to a seam issue then it is not covered under warranty which we explained to the customer. 

  Business Response

  Date: 08/29/2024

  The leak detection test showed it was a step gasket that is leaking. Per our contract, we do not fix gaskets that are leaking, we offer to replace at time of install for a price. If the gaskets leak after the fact, that is not covered under warranty if we did not replace them. The customer would need to hire a plumber to replace or have us do it for a price but we do not reimburse for the leak test unless it is the seams and that is in the contract the customer signed. **************** manager.

  Customer Answer

  Date: 08/30/2024

  
  Complaint: 22109213
  
  I am rejecting this response because:
  There liars,they told me to hire a leak detection company and if they proved the pool leaked because of installation they would pay for the leak detection I have proof in text messages,Ill just sue them and its gonna coast this rip off company way more money. 
  
  
  Regards,
  
  *************************

  Business Response

  Date: 08/30/2024

  The contract reads we will repair or replace if there is a defect in the seams, which there is not this is a leaking gasket. We only pay for a leak detection test and water up to $500.00 if there is a seam split. **************** Manager

  Customer Answer

  Date: 09/03/2024

  
  Complaint: 22109213
  
  I am rejecting this response because:
  I wanna be clear,that if they want to send me a check for 850$, ********************************************************************************* the pool because of there installation,350 for leak detection company,total 850 My son-in-law is a terrific lawyer,there choice 850 or we go to court and Ive got so much evidence its gonna get expensive for this company. Im done. 
  
  
  Regards,
  
  *************************