Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Electronics and Technology

MLAcomputer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This store already had a bad rap, but my poor mother goes there because its close to homeThey put a lock code on her phone we just purchased The phone is fully locked now and we cant get in when we enemy to the store there was no lock code in the phone and then it had one all the sudden..Now we cannot access the phone and they told us they cant so anything and tough luck This is unacceptable! We spent $1000 on this device and now we cant use or get help for it We need help

    Business Response

    Date: 09/13/2025

    Dear BBB and Customer,

    Thank you for bringing this matter to our attention. We would like to clarify the situation regarding this complaint.

    The customer visited our store only for the installation of a tempered glass screen protector. At no point do we create or set passcodes, lock codes, or passwords on customer devices. The phone was already being used with Face ID. When applying the tempered glass, the device had to be powered off. Upon restarting, the system requires the user to manually enter their passcode before Face ID can be reactivated.

    The customer was informed of this and asked to enter the passcode. Unfortunately, she could not remember it, and insisted that she only ever used Face ID. As per Apples security policies, a passcode must always exist in order to activate Face ID, meaning the device already had a code that was created by the user.

    This is not a defect with the device, nor an action caused by our business. For security reasons, only the rightful user with the correct passcode or Apple ID can regain access. Retailers and technicians are not authorized to bypass or remove this security feature.

    Although a replacement cannot be provided, we are willing to assist the customer by:

    Guiding the customer through Apples official account recovery process.


    ************ remains committed to providing professional service and assistance within the guidelines set by manufacturers.

    Sincerely,
    MLA Computer

MLAcomputer is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.