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Business Profile

Ventilation

Moisture Flow

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ventilation.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 4th, I preordered a product from Moisture Flow's website for $145.98. It was a preorder for an exhaust vent for a bathroom. The seller had an update on his website saying the product would be back in stock late February. I hadn't heard anything, so I reached out several times by phone/email and have not been able to speak with anyone or get any sort of reply after months. I began searching for information online and see that there are several others experiencing the same issues and it appears to be some sort of scam. The website is ************************************** attached receipt has billing under my fiance *************************

  • Initial Complaint

    Date:04/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 Moisture Flow Soffit Vents (Moisture Flow Order #*****) from this seller on March 29, 2022, using a **** Credit Card, paid in full. We have yet to receive them or receive a refund for our order. I have had several conversations with the seller, and it has been one excuse after another; COVID, ************** ******* wants to make these, promises after promises. The last email conversation with seller was on 6 February 2023, stating we should have your refund shortly, I promise. Seller had previously stated that refunds were issued through an accounting firm via PayPal. I did not purchase items through PayPal, there was no refund indicated on my credit card statement.29 Mar 2022 - Placed order for vents, spoke with seller directly.27 April 2022 - Inquired about status of order as we needed to install in new home. Supply issues, should be soon. Spoke with seller on several occasions since this time.14 Dec 2022 - Requested the order be cancelled and refund our money.19 Dec 2022 - Inquired about cancelled order and refund again. 21 Dec 2022 - Responded that refunds were processed through PayPal.2 Jan 2023 - Provided copies of the charge on credit card statement, and no refund 7 Jan 2023 - Seller responded apologizing, still waiting on refund 9 Jan 2023 - ****** stated he would take care of this and refund should be processed by end of the week. No refund received.3 Feb 2023 - Contacted seller again, inquired about refund.6 Feb 2023 - ****** responded, should have it shortly. Still waiting for refund.28 March 2023 - Contacted seller again to inquire about refund. Have not heard back from seller.

Moisture Flow is NOT a BBB Accredited Business.

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