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Business Profile

Mailing Services

The UPS Store #7464

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/26/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 8th, **** *****, who has authorized this complaint, shipped two packages from ****************, **, to my home in ***********, **. Only one package was delivered. *** falsely marked the second package as delivered when it never arrived.I was at home on my porch at the exact time of delivery and personally collected the package. Only one package was delivered, not two. I also have video evidence of the delivery that confirms only a single package was dropped off.The missing package contained irreplaceable family heirlooms, rare and valuable vintage garments, and a large collection of personal belongings valued at over $9,000. These items are both of significant monetary worth and deep personal importance. I have made multiple calls to *** corporate and sent multiple emails, but I have received only vague and conflicting answers. I was told to file a claim through the **************** *** location. That claim was filed, but it appears incomplete and lacking detail. I was told there are internal notes I cannot see, which leaves me with no transparency into what actions have been ******** this point, I have no assurance that the Louisiana facility (the last known hub before supposed delivery) has conducted a physical search, or that the delivery driver has been properly interviewed. The case open status provides no clarity and feels like a placeholder for eventual denial.Resolution I am seeking:1. Immediate location and delivery of my missing package.2. A detailed written record of the investigation, including last scan logs, steps taken at the ********* facility, and driver interviews.3. If *** cannot locate the package, I am requesting compensation beyond the standard $100 liability limit, given the false delivery scan, mishandling, and the fact that I was physically present at delivery and can prove the second package was never received.

The UPS Store #7464 is NOT a BBB Accredited Business.

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