We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Envue, Autograph Collection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting a refund due to no A/C in our room Friday evening (09/08/23) and Saturday morning (09/09/23). The conditions were horrible that my guest and I were not able to get a good nights sleep and were sweating throughout the night. We also were shocked to find out that there were no microwaves in all of the the rooms. I know the front desk told us about the community microwave in the Residence section but when my Mom went to go warm up her food, she was told that was not Envues microwave but belonged to Marriott the Residence side of the building. Thats crazy there should be a microwave on the 6th floor where check in and check out takes place. I also wouldve liked to use the pool during my stay but that was temporarily out of service our entire stay. One of the elevators was not working properly during our entire stay either, it took for multiple guests to speak up at once for service to take place. The $150 for incidentals should be listed on your website and on all 3rd party Vendors websites who advertise the hotel, that was an unexpected surprise, had I known I wouldnt have booked this hotel. I will say all of the staff that we encountered was friendly, helpful and professional. Overall our stay was disappointing because we expected a great experience.I was offered ******* Bonvoy points but Im not a member and have no interest in becoming one. I have asked the hotel for a refund letter because that is what I need to process the refund with the 3rd party company I booked the hotel through. The 3rd party company is willing to issue the refund they just need authorization from Envue to do so. Let me know if you have questions.

  • Initial Complaint

    Date:10/19/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I check in this hotel at ***** and I check out at 15. Today I got cost fees from bank and they told me this hotel charge me fees for smoking for 300 dollar and later check out fees for *****. But I actually check out at 1:15 pm what time is they told me its fine when you chekck out at 1 PM. I only later check out for 15 mins. And they woke up me at ****** at 7 AM told me my neighbor smelled smoke, they think I smoked at room and charge me that for 300 dollar. Also they refuse to me to explain anyting, only charge fees from my deposite without any email or phonecall, even I didnt receive any receipt of anything. This hotel is defintely abnormal charges from guest. This is the wrost hotel I have ever stayed in.

Envue, Autograph Collection is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.