Business ProfileforAAA of North Jersey

Finally after 37 years of being a member I was ready to use my card and turned into the worst experience of my life. So Tuesday October 24, *********************** a parking lot and within a minute the ******** Pressure' indicator on my screen comes on. I immediately shut the vehicle to prevent any possible harm. 5 minutes later I call AAA to arrange a tow. They no longer take the call, you are routed to an automated system that then sends you a link to request the service yourself, because like every other company, AAA now decided to employee free labor to do a customer service job. When filling out the request you are asked if you need a ride, I answer 'Yes'They then ask, 'For how many people?'Answer '1'A few minutes later the driver arrives and says he doesn't allow people in the truck and and then tries to say how he could try to do me a favor obviously trying to get me to feel indebted and tip him. I normally have no issue tipping but when you are trying to lie and get a tip you are done with me. I told him, 'It's ok, if I'm not allowed in the truck he could leave and I'll call back AAA. AAA says, ' No they are supposed to take the member' 'We'll send him back' I refused, because I will not allow a scammer and liar to take my vehicle. They then try to find another driver and tell me they can't. Had to leave my car and go back the next day. Still an issue with them for 2 more hours until they finally got me another driver. roughly 4-5 hours of time to get towed after 37 years of paying premiums. What unethical practices their drivers engage in. Absolutely ridiculous!