Business ProfileforRyan Motors of Passaic, Inc.

I purchased a certified used 2020 Acura Rdx tech package less than a year ago in February of 2023 from Open Road Acura in Wayne, ** for $42,000. Same week as my purchase I brought the car back after 3-4 days because you can clearly hear there was in issue with the car. They couldnt hear it so they changed the brake pads and gave the car back after a few days. The sound got worse and I reached out to my sales rep ********************* and told him this is car was bad I dont fee comfortable driving it. Nothing was done except having the service manager call me. I made videos and ever drove the service manager in the car until he was able to hear it. They said it was some sort of cushions. I got my car back after two weeks. They gave me loaner same mode rdx and I told my sales rep this car drives much better than the one I was sold and if there was something that can be done because something is clearly not right with the car you sold me there were dents found everywhere after the purchase since it was purchased at evening. Still nothing done except my manger will call you. I never ever received a call from the manager. They never called my my license plates came in as they were there for weeks but never updated my number in the system and even after I gave them the new one and purchase my car with my new number! After hounding my sales rep since I couldnt get a manager I was told oh you can buy an extended warranty for $3,000. Days that ridiculous. Come to this past week my car yet again in less than a year makes the most loud obnoxious sound of metal grinding when you even slightly touch the brakes, I brought the car make and almost $7,000 in repair, $3,500 alone for brakes. I contacted my sales rep yet again and asked for the Acura Area Manager and they are not giving me a name or number. This needs to be resolved and something needs to happen. I still have all the messages.