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Business Profile

Entertainment

Rockin’ Jump Wayne

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for a monthly subscription which I did not approve since March of 2023 and have been attempting to contact this business via phone and email for several months now since recognizing these charges were occurring monthly. The total accrued is ****** that they have continued to charge until I was able to contact my cc company to dispute. However, after multiple calls, emails and even web submissions on their website for the past 3-4 months which we were requesting a call or email back, we have been unsuccessful and had to escalate this to the BBB to get your assistance in having them follow up and resolve this matter.NOTE: Description of charges by *********** are coming up as "DEFY WAYNE ************" and there are 7 total charges starting march 15, 2023 and occurring monthly through sept 15, 2023.

  • Initial Complaint

    Date:11/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 7, I purchased a membership at Rockin' Jump for two children to attend for one month. I called them on November 3 and 4th cancel the monthly membership and left them phone messages. They did not call me back. I called again on November 6 and was told to cancel via a Defy website, which I did. They then emailed me today to say that I must pay the membership fee for November. I explained what I did to cancel, and they refuse to refund the November fees.

Rockin’ Jump Wayne is NOT a BBB Accredited Business.

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