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Business Profile

Ecommerce

Patriot Pros Network

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Complaint: 22663413

    I am rejecting this response because:  

    Im very sorry to bother you again; but I just checked my credit card and instead of crediting the $29.99 & $34.99; as they stated..they debited me again for these two amounts!  They said both amounts would be credited..but see my statement..they debited both amounts  again..  NOW THEY OWE ME $29.99, $29.99, $34.99 & $34.99. 






    Regards,

    ******* *****

    Business Response

    Date: 12/12/2024

    Hello,

    We are very sorry for any inconvenience caused to you.

    Please note that your PPN VIP membership has been fully canceled as requested, and the refund of the related charges have been processed. Please also be advised that this membership was included as part of a VIP promotional offer at the time of your order, with all relevant details shared upon order confirmation and shipment.

    Should you have any additional questions or need further assistance, please dont hesitate to reach out to us via our support email. Were here to help and are grateful for your understanding and patience.

    Kind regards,
    Patriot Pros Network Support

    Business Response

    Date: 12/19/2024

    Hello, 

    Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration this situation has caused, and we deeply regret any misunderstanding regarding your order and charges.

    After carefully reviewing your account, we want to assure you that we have successfully processed the refund of the two membership charges$34.99 and $29.99on December 12, 2024. You may expect these funds to be reflected in your account within 7-10 business days from the refund date.

    We completely understand your concern about the unexpected charges. Please note that the Patriot Pros Network VIP Membership was included as part of a promotional offer when the calendars were purchased, this was also mentioned upon the checkout of your order. However, we have canceled the membership, and your card details have been securely removed from our system to prevent any future charges.

    We truly value you as a customer and are committed to resolving this matter to your satisfaction. If you have any additional questions or need further assistance, please do not hesitate to contact us. We appreciate your understanding and patience as we work to ensure your trust and satisfaction.

    Warm regards,
    Patriot Pros Network Support

    Customer Answer

    Date: 12/19/2024


    Thank you so much for your help with this matter. My refunds were received!


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ******* *****

  • Initial Complaint

    Date:12/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    reoccurring charge on my credit card

    Business Response

    Date: 12/19/2024

    Hello ****, 

    We appreciate you taking the time to provide your feedback. Were sorry for any inconvenience caused to you. Please note that your order was processed under a promotional offer available exclusively to members.

    Our support team has reached out to confirm that your VIP membership has been canceled and that the related charges have been refunded. Should you have any additional questions or need further assistance, please dont hesitate to reach out to us via our support email. Were here to help and are grateful for your understanding and patience.

    Kind regards,
    Patriot Pros Network Support

  • Initial Complaint

    Date:11/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Regards,



    ******** *******

    Business Response

    Date: 12/02/2024

    Hello ********, 



    We appreciate you taking the time to provide your feedback. We’re sorry for any inconvenience caused to you. Please note that your order was processed under a promotional offer available exclusively to members.

    Our support team has reached out to confirm that your VIP membership has been canceled and that the related charges have been refunded.

    Should you have any additional questions or need further assistance, please don’t hesitate to reach out to us via our support email.

    We’re here to help and are grateful for your understanding and patience.

    Kind regards,

    Patriot Pros Network Support

  • Initial Complaint

    Date:11/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a item and paid for it and they continue to take money out every month

    Business Response

    Date: 11/28/2024

    Hello ******,

    Hello ******,

    Thank you for taking the time to leave a review. We are very sorry for any inconvenience caused to you.

    Rest assured, as your PPN VIP membership has been fully canceled as requested, and the refund of the related charges have been processed. Please note that this membership was included as part of a VIP promotional offer at the time of your order, with all relevant details shared upon order confirmation and shipment.

    Should you have any additional questions or need further assistance, please dont hesitate to reach out to us via our support email. Were here to help and are grateful for your understanding and patience.

    Kind regards,
    Patriot Pros Network Support

  • Initial Complaint

    Date:11/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Patriot pros network charged me 3 times on my credit card one for $29.99 on Oct 15th then $34.99 on Oct 21 and again on Nov 8 for $34.99 I talked to them before and said I didn't order anything from them or sign up for your membership so they refunded me $34.99 and another $34.99 but they still owe me another $29.99 again I did not buy anything from these people all I did was look at their website and how they were able to charge my credit card I do not know I have since cancelled my credit card and had to get a new replacement card

    Business Response

    Date: 12/12/2024

    Hello, 

    Thank you for taking the time to share your experience. We are very sorry for any inconvenience caused to you.

    Please note that your PPN VIP membership has been fully canceled as requested, and the refund of the related charges have been processed. Please also be advised that this membership was included as part of a VIP promotional offer at the time of your order, with all relevant details shared upon order confirmation and shipment.

    Should you have any additional questions or need further assistance, please dont hesitate to reach out to us via our support email. Were here to help and are grateful for your understanding and patience.

    Kind regards,
    Patriot Pros Network Support

  • Initial Complaint

    Date:11/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: 22526562

    I am rejecting this response because:

    You only refunded 50% of the money you took out of my account you still owe me $100 dollars so when you return that we can settle this 

    I did not realize that they sent me the additional money yesterday so I will accept that and close my complaint 

     



    Regards,

    ***** ********

    Business Response

    Date: 11/08/2024

    Hello *****,

    We apologize for any inconvenience you may have experienced. Please note that your order was placed under a special member-exclusive promotional offer.

    Our support team has reached out to confirm the cancellation of your VIP membership and we have processed the refunds of the related charges. If you have further questions or concerns, please dont hesitate to contact us via our support email. Were here to assist and appreciate your patience and understanding.

    Thank you again for allowing us the opportunity to resolve this for you.

    Warm Regards,
    Patriot Pros Network Support

    Customer Answer

    Date: 11/12/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***** ********

  • Initial Complaint

    Date:10/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Monthly unauthorized re accruing charges.

    Business Response

    Date: 10/16/2024

    Hello,

    Thank you for reaching out and bringing this to our attention. Following our phone conversation, I want to confirm that the recent charges have been  refunded, and your card information has been removed from our system to ensure no further charges will take place. We also noticed that you were inadvertently placed into multiple PPN VIP memberships. This issue has now been corrected in our system to prevent it from happening again in the future.


    We want to emphasize that the charges you saw were related to the *** VIP membership, which was signed up through an initial discount VIP promotional offer. This offer and its membership details were included in the order confirmation and shipping notifications, as well as in the product name itself.

    If you have any additional questions or concerns, please dont hesitate to reach out. We apologize again for the inconvenience and appreciate your patience and understanding.

    Regards,

    Patriot Pros Network

Patriot Pros Network is NOT a BBB Accredited Business.

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