Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

NJR Home Services has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforNJR Home Services

    Heating and Air Conditioning
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.48/5stars

    Average of 117 Customer Reviews

    Customer Complaints

    26 complaints closed in last 3 years

    11 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/26/2021

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1415 Wyckoff Rd, Wall Township, NJ 07727-3940
    BBB File Opened:
    11/9/2004
    Years in Business:
    24
    Business Started:
    1/1/2000
    Business Incorporated:
    8/27/1998
    Accredited Since:
    10/26/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 13VH00361500 for this business, issued by NJ Division of Consumer Affairs

    These agencies may include:

    NJ Division of Consumer Affairs

    124 Halsey Street, 7th Floor, PO Box 45027

    Newark NJ 07102

    (973) 504-6200

    https://newjersey.mylicense.com/verification/

    BBB records show a license number of 34EB01231200 for this business, issued by Board of Examiners of Electrical Contractors

    These agencies may include:

    Board of Examiners of Electrical Contractors

    PO Box 45006

    Newark NJ 07101

    (973) 504-6410

    https://www.njconsumeraffairs.gov/elec/Pages/default.aspx

    BBB records show a license number of 19HC00366400 for this business, issued by State Board of Examiners of Heating, Ventilating, Air Conditioning and Refrigeration (HVACR) Contractors

    These agencies may include:

    State Board of Examiners of Heating, Ventilating, Air Conditioning and Refrigeration (HVACR) Contractors

    PO Box 47031

    Newark NJ 07101

    (973) 504-6250

    http://www.njconsumeraffairs.gov/hvacr

    BBB records show a license number of 36BI00969200 for this business, issued by State Board of Examiners of Master Plumbers

    These agencies may include:

    State Board of Examiners of Master Plumbers

    PO Box 45008

    Newark NJ 07101

    (973) 504-6420

    http://www.nj.gov/lps/ca/nonmedical/plumbers.htm

    BBB records show a license number of 34EI01231200 for this business, issued by Board of Examiners of Electrical Contractors

    These agencies may include:

    Board of Examiners of Electrical Contractors

    PO Box 45006

    Newark NJ 07101

    (973) 504-6410

    https://www.njconsumeraffairs.gov/elec/Pages/default.aspx

    Type of Entity:
    Corporation
    Business Management
    • Mr. Frank Casey, Manager of Operations
    • Mr. Thomas Massaro, President
    • Mr. Hiram Galloza, Manager of Operations
    Contact Information

    Principal

    • Mr. Thomas Massaro, President

    Customer Contact

    • Mr. Thomas Massaro, President
    • Mr. Hiram Galloza, Manager of Operations
    Additional Contact Information

    Fax Numbers

    • (732) 938-3010
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    26 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/13/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    I recently purchased a home where the previous owner had a contract with NJR home services. NJR home services went ahead and renew the contract without my consent under my name, and started charging me. When I called to resolve this a bunch of times, and every time was told that a manager will call me back.Ive yet to receive any response.
    Read More

    Customer Reviews

    117 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dominic S

    5 stars

    02/17/2024

    A contract with NJR Home Services is worth every ***** of the cost, just for the piece of mind! This morning I awoke to no hot water! I called NJR at about 10:30 am and they quickly scheduled me for the next day ( a Sunday ) which I thought was great. About an hour later they called me to say that they could come today, within an hour! The tech was great, quickly did the job then did a complete check of my hot water heater and changed some parts that were aging! All of this for no out of pocket cost, NONE!

    NJR Home Services Response

    02/20/2024

    *******, thank you for your feedback! It's always nice to hear from a satisfied customer. Our goal is to provide the highest level of customer service. Comments like yours allow us to share the results of excellent performance with our employees. We appreciate your patronage and please do not hesitate to let us know if we can be of further assistance.

    Local BBB

    BBB Serving New Jersey

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.