Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received collection letter for nonexistent debt. According to the letter ********** Blue Shield of MI/*** sent me to them for collections. I called **********. According to them I dont owe them any money. Furthermore, my premiums are a payroll deduction. It would be impossible for me to have my insurance and part of the premium unpaid as it is handled through payroll at a multibillion dollar company. Any unpaid ***** claims would be owed to the provider and not ***. Total scam attempting to collect money for a debt that does not exist.

  Business Response

  Date: 05/12/2025

  GB Collects received the account on 4/28/25. A letter was sent on 4/29/25. Nothing else has been done on the account. The balance is not from premium but is from a procedure that was not authorized on 1/13/25. The balance is still owed.

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been pursued by this collection agency starting in December 2024. In their demand letter they state that I owe the sum of $648.70 to a company called ***** ************* ********. Requested validation of the debt on 12/13/2024, with a 30-day return for requested information and validation of the alleged debt. The deadline was January 14, 2025, and as of this date in time, nothing has been received. Worried about derogatory information being reported on my credit reports with Trans Union, Experian and Equifax. This is a violation of my legal rights under the Fair Debt Collection Practices Act; thus, I am requesting mediation and assistance from the Better Business Bureau.

  Business Response

  Date: 03/03/2025

  GB Collects received the account on 10/22/24. The 1st letter was sent on 10/23/24. A call went out on 10/23/24 *** said to not contact him.  The second letter went out on 11/22/24. The 3rd letter was sent on 12/2/24. We closed the account on 1/14/25 and returned it to our client.

  Customer Answer

  Date: 03/03/2025

  
  
  
  Dear Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  This collection agency contacted me by mail on or about 10/20/2024 and I received a telephone call from a debt collector on 10/23/2024 and told them I disputed the entire amount they are attempting to dun me and requested to send me a copy of the contract or agreement I supposedly signed.  GB Collects Inc. never did this, but they continued to send letters (11/22/2024 & 12/02/2024).   I sent the debt validation letter, a cease and desist notice and request for validation of the debt they claim I owe. More than 30 went by, nothing again.  This is why I contacted the Better Business Bureau, filed a complaint for mediation.  GB Collects, Inc. needs to follow the law and statutes of the Fair Debt Collection Practices Act. 

  
  
  
  Regards,
  
  
  
  ******* ***********

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rude emails regarding a debt collector that has added on excessive fees. I attempted a partial payment with the company, and their website rejected the payment, then began threatening letters with additional fees.

  Business Response

  Date: 02/18/2025

  GB Collects received the account on 12/2/24 and a first letter was sent on 12/3/24. A message was left on 12/3/24. A returned call was received on 12/9 from ********* saying she will settle the account in 2 payments, one for that day and to call her in January for the other. She stated she was going online to pay. No payment was made and we left a message on 1/9/25 along with our second letter going out. There were 2 left messages on 1/13/25 and 1/16/25.On 1/21/25, we received an email asking for proof of the debt, verification, name of the original creditor and documentation. On 1/21/25, we requested the information from our client. We sent her an email stating we have requested the information she has requested. Our client reached out to us to see if we received a payment as ********* called them to tell them she did pay. We told our client we don't see any payments in our system. We then received an email form ********* on 1/21/25 saying she thought she made a payment but it looks like it didn't go thru.On 1/21/25, we emailed the invoices
  and proof of service to ********* for her review. We received no response and sent our third letter on 1/27/25. We then received an email copy from ********* on 1/30/25 with an email from our client. She was asking about her payment that we did not receive. We respond and asked for proof of the payment of $155. We sent another email on 2/6/25 asking about the payment and that we dropped the collections fees.We then on 2/6/25 received an email saying that we are rude and aggressive towards her. We also received 4 emails from ********* between 2/6/25 and 2/7/25 with the same attachment. We still have not received any payment as of today. We have returned the account to our client as not willing to pay.
  

  Customer Answer

  Date: 02/18/2025

  
  Complaint: 22906982
  
  I am rejecting this response because:

   

  The business stated that they were going to escalate my account due to non-payment before the stated date, simply because they didn't have the consideration to answer my question. As far as I know, escalating before they're supposed to is not even allowed.
  
  
  
  Regards,
  
  ********* *******

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a fraudulent attempt to collect a non existent debt.

• Initial Complaint

  Date:07/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acct ************* File ******* Keystone Health $2492.46 ************ continues to harass me and threaten my credit! The provider incorrectly used my insurance for a person who lives in ** this persons bills are under my insurance for almost 4 years now there have been several dispute letters sent and letters from ******** and Social Security there mistake has caused me frustration for almost 4 and a half years now. I dispute and advised to cease and desist! The insurance and provider need to clear their mistakes up before i pay any money! This i snow the 4th company contacting me and i am in the process of obtaining legal counsel this has been a huge inconveinece and a waste of my time trying to correct Stop harrassing me and threatening me.

  Business Response

  Date: 07/17/2023

  GB Collects received the amount from our client on 6/19/23. The first letter was sent out on 6/20/23. Te first call was on 7/2/23 and an unidentified woman answered and said he was not there at the time and did not know when he would be back. Only 1 letter has been sent and 1 call. GB Collects does not report to the credit bureau. If ***************** could send us a dispute, we can forward to our client.

  Customer Answer

  Date: 07/17/2023

  
  Complaint: 20301055
  
  I am rejecting this response because: i have already stated dispute and take this as formal cease and desist GB can send that to their client
  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 08/30/2023

  GB Collects has reached out to our client and we have returned the account to our client.

  Customer Answer

  Date: 08/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:01/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from ***************************** from GB Collects on 1/5/2023 regarding an outstanding balance with *********************** (IBX), a health insurance provider. He claimed this was a plan I enrolled in through the HealthCare.gov marketplace. I explained to him I was not aware of any outstanding balance unpaid with that insurance provider and asked for info to verify this outstanding balance. The contact info he gave me was a phone number for the **************** Marketplace and I immediately contacted this phone number ***** provided. The representative I spoke with explained they are not the organization who would bill me for a health insurance plan, nor would they have sent anything to a collection agency. She explained they only have record of 1095A forms showing tax benefits related healthcare costs, but have no records to even validate any of this supposed outstanding balance GB Collects claims I owe. I explained this to *****, who said this is the information they had, so I also called *********************** to verify this information. I spoke with a billing customer service rep named ***** and confirmed I do not show any outstanding balance owed on any previous plan I had with them. I called ***** at GB Collects back and told him this information and he claimed he would look into it.I just received a bill from GB Collects on 1/13/2023, which is dated 1/5/2023, the same day ***** called me, about the same debt from IBX. I called the ********** billing department again and confirmed with their **** ********** that there is no outstanding balance and she agreed it was time to report GB Collects for false claims. I don't know why this agency is harassing me, but I clearly stated this is not a valid debt and confirmed with enough representatives at IBX and the Healthcare Marketplace that this is not a legitimate debt. I want this agency to get their act together and apologize for their error, not send me false bills.

  Business Response

  Date: 01/19/2023

  GB Collects received the account on 1/4/23 from our client. The first letter was sent on 1/5/23. A call was made on 1/5/23 and we spoke to ****. He said he disputes the balance and would have to research. He called in and said he spoke to the market place and they told him they didnt know anything about it. The market place would not know after the policy starts because it is forwarded to my client. He then called in and said he spoke to IBX customer service and that they told him he is all paid up. We have sent an email to our client to confirm if the balance is still owed on 1/5/23. He then called in and said he received a letter. This is the original letter that was sent out on 1/5/23. We are still waiting for the client to respond to our request.

  Customer Answer

  Date: 01/19/2023

  
  Complaint: 18810321
  
  I am rejecting this response because:
  
  It is not clear why a letter was created on the same date GB Collects also called me about the same supposed debt. They never mentioned when I returned their call the same day (1/5/2023) that an invoice from GB Collects would be sent, and that I should wait to pay this invoice until they could follow-up on the research I've already done proving this supposed debt is not accurate.
  
  GB Collects mis-identified the client as ************ Marketplace," and they gave me a phone number which I called and they told me they are not responsible for billing people who enroll in healthcare marketplace plans, nor would they have sent any debt to a collections agency. Clearly their information is not accurate and it's very suspicious why they would have given me inaccurate contact information when I asked to confirm this supposed outstanding debt. 

  The actual client is ************************ who provided the health care plan, and I have contacted them twice and spoke with two different people in their billing department, ***** and *********, who can be reached at the number ********************** provided me at ************. Both confirmed there is no account I am linked to with any outstanding balance and haven't had one for some time.

  I'm not sure where GB Collects is getting their erroneous account data from, but they're not apologetic about any of these errors that have been wasting my time or their poor communication on clearing up the status of this invalid claim.  
  

  
  Regards,
  
  *********************