ComplaintsforGB Collects

• Initial Complaint

  07/10/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Acct ************* File ******* Keystone Health $2492.46 ************ continues to harass me and threaten my credit! The provider incorrectly used my insurance for a person who lives in ** this persons bills are under my insurance for almost 4 years now there have been several dispute letters sent and letters from ******** and Social Security there mistake has caused me frustration for almost 4 and a half years now. I dispute and advised to cease and desist! The insurance and provider need to clear their mistakes up before i pay any money! This i snow the 4th company contacting me and i am in the process of obtaining legal counsel this has been a huge inconveinece and a waste of my time trying to correct Stop harrassing me and threatening me.

  Business response

  07/17/2023

  GB Collects received the amount from our client on 6/19/23. The first letter was sent out on 6/20/23. Te first call was on 7/2/23 and an unidentified woman answered and said he was not there at the time and did not know when he would be back. Only 1 letter has been sent and 1 call. GB Collects does not report to the credit bureau. If ***************** could send us a dispute, we can forward to our client.

  Customer response

  07/17/2023

  
  Complaint: 20301055
  
  I am rejecting this response because: i have already stated dispute and take this as formal cease and desist GB can send that to their client
  
  
  
  Regards,
  
  ***********************

  Business response

  08/30/2023

  GB Collects has reached out to our client and we have returned the account to our client.

  Customer response

  08/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  01/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a call from ***************************** from GB Collects on 1/5/2023 regarding an outstanding balance with *********************** (IBX), a health insurance provider. He claimed this was a plan I enrolled in through the HealthCare.gov marketplace. I explained to him I was not aware of any outstanding balance unpaid with that insurance provider and asked for info to verify this outstanding balance. The contact info he gave me was a phone number for the **************** Marketplace and I immediately contacted this phone number ***** provided. The representative I spoke with explained they are not the organization who would bill me for a health insurance plan, nor would they have sent anything to a collection agency. She explained they only have record of 1095A forms showing tax benefits related healthcare costs, but have no records to even validate any of this supposed outstanding balance GB Collects claims I owe. I explained this to *****, who said this is the information they had, so I also called *********************** to verify this information. I spoke with a billing customer service rep named ***** and confirmed I do not show any outstanding balance owed on any previous plan I had with them. I called ***** at GB Collects back and told him this information and he claimed he would look into it.I just received a bill from GB Collects on 1/13/2023, which is dated 1/5/2023, the same day ***** called me, about the same debt from IBX. I called the ********** billing department again and confirmed with their **** ********** that there is no outstanding balance and she agreed it was time to report GB Collects for false claims. I don't know why this agency is harassing me, but I clearly stated this is not a valid debt and confirmed with enough representatives at IBX and the Healthcare Marketplace that this is not a legitimate debt. I want this agency to get their act together and apologize for their error, not send me false bills.

  Business response

  01/19/2023

  GB Collects received the account on 1/4/23 from our client. The first letter was sent on 1/5/23. A call was made on 1/5/23 and we spoke to ****. He said he disputes the balance and would have to research. He called in and said he spoke to the market place and they told him they didnt know anything about it. The market place would not know after the policy starts because it is forwarded to my client. He then called in and said he spoke to IBX customer service and that they told him he is all paid up. We have sent an email to our client to confirm if the balance is still owed on 1/5/23. He then called in and said he received a letter. This is the original letter that was sent out on 1/5/23. We are still waiting for the client to respond to our request.

  Customer response

  01/19/2023

  
  Complaint: 18810321
  
  I am rejecting this response because:
  
  It is not clear why a letter was created on the same date GB Collects also called me about the same supposed debt. They never mentioned when I returned their call the same day (1/5/2023) that an invoice from GB Collects would be sent, and that I should wait to pay this invoice until they could follow-up on the research I've already done proving this supposed debt is not accurate.
  
  GB Collects mis-identified the client as ************ Marketplace," and they gave me a phone number which I called and they told me they are not responsible for billing people who enroll in healthcare marketplace plans, nor would they have sent any debt to a collections agency. Clearly their information is not accurate and it's very suspicious why they would have given me inaccurate contact information when I asked to confirm this supposed outstanding debt. 

  The actual client is ************************ who provided the health care plan, and I have contacted them twice and spoke with two different people in their billing department, ***** and *********, who can be reached at the number ********************** provided me at ************. Both confirmed there is no account I am linked to with any outstanding balance and haven't had one for some time.

  I'm not sure where GB Collects is getting their erroneous account data from, but they're not apologetic about any of these errors that have been wasting my time or their poor communication on clearing up the status of this invalid claim.  
  

  
  Regards,
  
  *********************

• Initial Complaint

  06/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  GB says I owe $63.50 for magazine subscriptions. I do not.They say the money owed is for subscriptions to Time, Sports Illustrated and Southern Living. All of those subscriptions are up to date Sports Illustrated expires in September, 2023, for example.In short, I do not owe money for something I have already paid for.

  Business response

  06/29/2022

  GB Collects received the account on May 12, 2022. The first letter went out on 5/14/22. We spoke to ******* on 5/25/22 and at first he stated he didnt have magazine subscriptions and then he said that he did till 2023. There have been no further calls and a second letter went out on 6/14/22. The balance is from 3 subscriptions from our client TCM **********************************.

   

  ******************************

  Chief Operating Officer
  GB Collects
  1253 *********************.

  ******** ** 08043-4847
  ********************
  www.gbcollects.com

  Customer response

  06/29/2022

  
  Complaint: 17459766
  
  I am rejecting this response because:The expiration dates on all of my magazines has not been reached. I believe it is postal law magazines cannot send issues that have not been paid for. Regardless, my renewals have all been with Time, Sports Illustrated and National Geographic DIRECTLY, not a third party. And I have the mailing labels from those magazine showing the expiration date. Sports Illustrated, for example, expires in September 2023.
  
  Regards,
  
  *****************************

  Business response

  07/19/2022

  The balance is coming from the following invoices. All the subscriptions started in 2022 and are for 1 year. The one invoice has a balance that was not paid in full it seems from the previous year. If ******************** can show proof that the amounts have been paid, I can forward to my client even though we have closed the account and returned it back to our client.

  Customer response

  07/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  01/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ********************* with GB Collects made several threatening phone calls, even called outside business hours from an unlisted number. He made threats against our business, its properties and owner even our houses and income from other jobs. He demanded financial documents, copies of insurance documents and personal information.

  Business response

  01/18/2022

  GB Collects received the account on November 12, 2021. This account is a commercial debt and not a retail. The name on the account is Plaster of Paris IDC LLC. The first letter went out on 11/15/21. A voicemail was left on 11/12/21 for a return call. We sent out a copy of the audit to their email address on file which contained account information. There were 2 other messages left on 11/19 and 11/29. We received an email on 12/3/21 saying they provided all the docs to our client. We send the dispute to our client on12/3/21. We received an email from our client on 12/6/21 asking for Plaster of Paris to forward the docs. We sent an email requesting the docs so that a possible reaudit can be done or reviewed. We left 4 other messages after that with no response on 12/13, 12/17, 12/22, and 1/3/22. We spoke to **** saying he will not deal with a 3rd party and refused to send the docs my client was asking for on 1/12/21. We then received a call back on 1/12/22 asking for a supervisor which they left a voicemail. My supervisor talked to **** and we sent him the docs of the audit. I have listened to the calls and not once was anything about credit or legal mentioned and all calls were made between normal calling hours. In order for our client to see if there is a reaudit to be done, we would need the certs from all the subs to make sure that their insurance was up to the minimums. **** has made no offer on the account.

   

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