Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new Hyundai Tucson on 6/30/25.. When choosing between 2 cars one had a hitch and one did not. The color wanted had the hitch. I asked over and over concerns about rust in hitch, sales man **** told me never rust or discolor. By the time the car paperwork done it was about 7pm and pouring. I told them I wanted to come back next day as hard to look at car in the rain. The car was wet and couldn't spot anything in that condition. Maxon would not let the car be picked up on Tuesday or delivered to my house to inspect inside a garage. As looked at car in garage in am on Tuesday I noticed the hitch was hit and damaged and the car has 2 scrapes. I immediately emailed on Tuesday around 9am to sales man and then the manager. No reply. I called around 1 to the manager (have cell number to identify) He said bring car in and they will see what can do. I arrived there around 230 and they said they would look at car and give me options. I told him I wanted a new car or money back as the hitch metal was dented and was hit or something. Not what I paid for as a new car. He gave me 3 options- a rubber plug, take bumper off and replace which would take 3 hours ( I said I was concerned as it's a new car to take apart the bumper that had electric sensors.)third option was to paint it. I told them very loud and clear over and over I will not have a brand new car with a painted dented hitch. They pulled car back out and repeated options again. However they went ahead and painted the hitch, I specifically said no to this option. In addition after 30 min going back and forth the manager brought me to service manager who would explain removal process. Turns out no bumper needs to be removed and I said ok. Then they said to do this I had to sign a document releasing Maxon from any other issues that car would have. I told him I can't sign this but would sign related to removal of hitch only. They told me they would do nothing now and told me to leave. They had key all time too.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 4/26/2025.
  We took our car to Maxon Hyundai dealership with trust to have a check diagnosis on stalls presence while putting gas. They were not able to find the problem of interest after 5 days with the car at their place. They returned the car with the same issue plus another issue which wasn’t present at the time of check in, a broken clutcher. As we went back to pick it up at the dealership,we found out a broken clutches and a front car panel dysfunctional with broken velocímeter, no light and broken odometer( which they would say that they did not cause it till they saw their own cameras to see that they did cause it). Since this transaction date , we have contacted the dealership Maxon Hyundai at Union several times as well as the National Hyundai (case # ********) with no resolution. We have been driving with a broken car( prior issue + caused issue).We have been running it on risks of tickets since we need a car to go to work, take kid to school, and do our daily activities! No support from this business! I also made contact to the service manager Mr R. The dealership personnel who has NEVER called ( Mr.Jeffrey P****** supposedly the responsible person for these contacts) us back for any position or resolution but we as clients have been running after them. Mr P****** told us on a successful call from me that they had found the missing piece (clutcher) . He said that he would contact us to fix the car as the piece would arrive on a Friday!It has been more than 4 weeks waiting for this contact to fix it after so many tries of recontacts since then!After also several contacts with National Hyundai to acknowledge them,National has informed me that this was not their problem but the dealer’s. Since end of April , almost 2 months, with an unsafe car to drive, without a resolution , much humiliation and frustrations, and 100% disregard by this Hyundai dealership , National and their employees .

• Initial Complaint

  Date:05/30/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction with both the Certified Pre-Owned (***) Hyundai Tuscan I purchased from Maxon Hyundai on 4/26/25 and the financing terms associated with this purchase. The issues I have encountered raise serious concerns about the integrity of the *** program and the dealership's adherence to Hyundai's standards.I purchased the vehicle under the impression that it had undergone Hyundai's rigorous 150-point inspection. However, on my ride home which the car had ***** miles, I experienced significant brake issues, including warped rotors. Instead of replacing the faulty rotors and brake pads, the dealership opted to resurface the rotors, which is an inadequate solution for such low mileage. I was provided with only one key. The dealership instructed me to file a claim for a second ****** is evident that the vehicle did not undergo the thorough inspection required for *** certification. Hyundai Corporate advised me to contact a local dealership to address the brake issues and undergo the *** inspection. After the price change from the internet price. Prior to finalizing the purchase, I explicitly requested an interest rate of 5.99% or lower for a 60-month term, as I had secured this rate through my credit union. However, upon reviewing the signed paperwork, I noticed discrepancies in both the interest rate and the loan term. I regret not catching these errors at the time. After realizing the discrepancies, I sought to refinance the loan with my credit union. The dealership informed me that I would need to wait three months before obtaining a payoff letter. This information was misleading, as I contacted my credit union, and they promptly provided the necessary documentation. I am concerned that the dealership may have provided this false information to retain the financing arrangement for their benefit. It has come to my attention that dealerships may receive financial incentives from finance companies for originating loans.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car Hyundai Elantra 2023, because of the high interest rate, I refinance it. Now I want my fedelity warranty reinbusment, and up to day they have deny it. When I refinence it, It only had ****** miles, so the warranty was still ********* I just want to get the portion of these money back.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/28/25 I purchased a vehicle from Maxon Hyundai. I have been leasing the same vehicle for the last 3 years and I really like the same car I had and ask for one from one of the sales lady.
  
  I also have a disability and communicating preferences and pricing is very different for me in terms of approach. Not only was I insulted due to my disability but the traditional “you are obnoxious” comment came out from a salesman when discussing pricing.
  
  Long story short, sales told me that it was the same car with the exception of a tunnnoue cover and back window. A couple days later I texted and called the sales person and voiced that the car seems to have an engine problem to which he told me to bring in the vehicle.
  
  I brought it in and they still claimed that it’s the same car based on the car fax. When I confirmed it with a friend who looked at my car and the sales with the maintenance team also confirmed that it was not the same engine.
  
  I bought the car under the impression that it “was the same vehicle as I had previously leased” and although I should’ve checked the specs better myself, I trusted the sales person and didn’t think they would try to cheat me out of an engine.
  
  Now every won’t take it back because I already registered the vehicle and they are playing the he said she said game,
  
  I tried contacting the GM and left several messages with his team members and have not gotten a call back.
  
  This just seems wrong and too easy for a sales person to trick a customer. Although I should’ve checked everything myself, there was no sticker on the window when I saw the car. I now know not to trust the sales person when buying a car but this just seems wrong on all levels.
  
  I’m a single parent that doesn’t co parent and my savings in buying this was intended in having the same car I had leased for the last three years.
  
  Now I’m stuck with a car I didn’t want and no one at maxon Hyundai will call me back to discuss. This just seems wrong on all accounts.

• Initial Complaint

  Date:02/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 22, 2025 I sold my Toyota Tacoma to Hyundai of Union. In turn I leased a Hyundai Tucson Hybrid. I was assured that the purchase price of the Toyota Tacoma would be forwarded to **** ********* to settle the buyout. However, when I contacted **** I was told that Hyundai only sent a partial payoff amount ($33,533.02). When I went back to Hyundai and spoke with my salesperson and a manager, I was assured that the balance owed would be sent to ****. After a few days I contacted **** again and was told that Hyundai had yet to send the balance owed. Afterward I once again visited Hyundai about the owed money to ****. A second manager made a phone call after I explained the situation to him. He also assured me that Hyundai would send the balance owed for the Tacoma buyout to ****. As of today, Hyundai has yet to make the necessary payment to complete the purchase of the truck they bought from me. At this point the outstanding balance is $1592.00. In order to protect my credit rating I made a payment today of $396.80 to ****. I should not have had to make this payment as Hyundai was responsible for paying off the value of the truck. I am seeking to have Hyundai payoff the remaining balance owed to **** as well as to reimburse the $396.80 that I should not have had to pay. Hyundai's corporate office phone number is *************** The Maxon Hyundai's address is **** ** ** ***** ****** ** *****. The phone number is ###-###-####. If any other information is required of me I can be contacted at ********************** or ###-###-####.

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against Maxon Hyundai regarding an overcharge on my vehicle registration and their failure to provide a promised refund.I recently purchased a brand-new vehicle from Maxon Hyundai. As a resident of *******, I informed the dealership that I would be registering my vehicle in *******. However, the dealership informed me that New Jersey law required them to handle the registration process. I was charged [$XX] for registration, with an additional amount added due to uncertainty about the final cost. I was also assured that if the actual registration cost was lower, I would receive a refund or a gift card for the difference.I have since obtained official documentation from the ***************************** confirming the actual registration cost, which is lower than the amount I was charged. Additionally, I have records from Maxon Hyundai reflecting the amount collected. Despite numerous attempts to contact the dealership over the past few months, I have been ignored and have not received the refund or any clear response.I am requesting BBBs assistance in resolving this matter. Maxon Hyundai has engaged in unfair business practices by overcharging me and failing to honor their commitment to refund the difference. I would like them to refund the excess amount they collected immediately.I have attached all relevant documentation, including my receipts, registration documents, and records of my communication attempts. Please let me know if you need any further information.Thank you for your time and assistance. I look forward to your response.Sincerely,Anil

  Business Response

  Date: 02/28/2025

  Anil, We sincerely apologize for your experience with ust. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact the *** ***** *****, at ***********************, so he can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

  Customer Answer

  Date: 03/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *** ******

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visited Maxon Hyundai this past Saturday November 30, 2024 to test drive a used Hyundai Palisade that they had advertised on their web site for $25,292. (VIN# ***************** Stock# 1NU350093). After test driving the car, it was time to do a deal. I was told by their Business Manager that I did not qualify for two of the incentives that were being offered as part of the $25,292 price. The first was a $1,000 active military discount and second was a $1,000 discount for dealer loyalty.I offered $26,292. After checking with the office, the Business Manager came back with their counter offer.....$32,******* a $25K car plus $2K for not qualifying for a the two incentives turned into $32K is beyond me....

• Initial Complaint

  Date:10/28/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had numerous issues with the purchase of my car with Maxon Hyundai.1. When I purchased my car on 12/30, the terms of the deal were changed as I was signing the final papers, not what had been agreed to during the negotiations. I was asked to sign a piece of paper and give my credit card as a sign of good faith.2. I was charged $500 of interest even though I paid my loan the first time I received contact from the financing organization. Despite paying of the vehicle, I haven't received my title after five months. I believe this was related to...3. The finance manager mixed up my car's VIN with another car's VIN. This is the most important number related to the purchase of the car, and it was not brought up for 9 months. It has been over a month since this incident, and they have still have not replaced my license plate. The communication on this was extremely poor, and I am expected to follow up with them to get another temporary license plate.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car has been to dealership service center twice since purchased in June 2024. Check engine light came on in September and problem was reported as fixed. Check engine light came on again on 9/30/24, car was performing as it did when reported in September.