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Business Profile

Online Retailer

You Go Natural

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought two swim turbans, and two headbands from You Go Natural in March of 2025. They never shipped and I never received them. I sent many emails with no response. After my initial complaint with the BBB they emailed me to say it will be shipped. They never gave a date or a tracking number. They still have not shipped my order or refunded my purchase. I never received a response to my most recent email from 5/31/25 reiterating that I want a refund.

  • Initial Complaint

    Date:03/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aug 26 2024 I ordered a swim turban. On 9/11/2024 I wrote for a status since I had not received the product and wanted it for my vacation. Natalie responded that due to logistical challenges my order was delayed and I was offered a 10 dollar discount or a full refund. Since I wanted the turban I accepted the refund and waited for my order to be shipped. Starting in October I wrote requesting an updated and finally on November 1, 2024 I wrote requesting a full refund. I wrote 4 more times and each time I was promised a refund. The final email was written in Feb and it was just the standard, “my request would be forwarded for action. I’m tired of waiting and receiving non-helpful responses. I want my refund of 38.00 plus shipping asap.

  • Initial Complaint

    Date:12/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a swim cap for $46.88 on October 8th, 2024. I received a confirmation email stating processing time 7-10 days not including transit. On the website most of the swim cap were listed as back-ordered except for the one I ordered. Delivery time was listed as 4 weeks. On 10/31/24, I sent a email to ********************************** as specified on the website; requesting an update on my order. I received an email stating request received. On 11/1/24, I received an email from ******* *. Stating there has been a delay and they are offering a $10 discount on my order. I did not receive a discount and I attempted sending an email requesting a refund on today, 12/6/24. The email bounced back stating address not found. I am seeking my money returned due to not received the item I ordered.

  • Initial Complaint

    Date:10/23/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/5/24 I placed an order and paid $140.08.
    I sent an email within a week later when I didn't receive any information that a shipment had been made. On 10/8 I received notification, that my request had been received and that I'd hear back within 24hrs. I then received another email on 10/10 that my information had been received and is in review.
    On 10/14 I received another email that my request for refund had been received and was being forwarded to the dedicated department.
    On 10/20 I sent a follow up email for an update and have not heard back.

  • Initial Complaint

    Date:10/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a turban swim cap from You Go Natural 8/21/24, and have not received the item. I received an order update early September that they were experiencing delays and expected to resolve the issue the following week which was 9/16/24. I still have not received the merchandise and the company has stopped responding to my email inquires requesting an update for my order.

  • Initial Complaint

    Date:02/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from them that was never delivered. I have seen many reviews on their social media who have experienced the same problem. Not sure if there is a criminal charge that can be brought about.

  • Initial Complaint

    Date:02/13/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and have not received the item I paid for. You Go Natural will not issue a refund.

  • Initial Complaint

    Date:10/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned the product and merchant confirmed receipt since 9/5/2023 until today I have not receive a full refund. I sent emails no one reponded.

You Go Natural is NOT a BBB Accredited Business.

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