ComplaintsforMercer Group International
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Complaint Details
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Initial Complaint
06/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a dumpster for dirt and concrete I was told that I would be charged a certain price and when they came to pick up the dumpster I was charged $1,600 with out a break down of what I was charged for. I tried to call and Karen **** explained to me that I was not allowed to put dirt or “ a little bit of dirt” and charged my credit card with out my Acknowledgement.Business response
06/11/2021
It was not communicated to our Customer Service rep that the can was for soil and concrete. We sell our cans for Construction and Demolition debris. Dirt is not acceptable material for that due to potential contamination hazards. Credit cards are taken at the time of all orders and customers are told in advance that they would be charged for any tonnage overages on cans they order. Regardless of all of this, on 6/4 we issued a $1,323.62 refund to the customer and changed his order to a concrete can. Again, what he put in the was unacceptable and needed to get disposed of in a totally different manner than what he was priced for, we decided to issue the refund and continue our operations. In our eyes, not sure why this was filed since a refund was issued.
Nicholas
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.