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Business Profile

Window Installation

Built-Rite Window Corp
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is reference Complaint # ********, initiated on October 13, 2021. The complaint regards a window that does not open or close correctly. Built-Rite has responded; with improper size windows, or with a damaged window. The last appearance was on June 20, 2022. Built-Rite advised they would re-order the window, again. After numerous calls to Built-Rite I believe a six month time period is excessive. This is from an initial contract of October 1, 2020 and an installation date of January 18 &19, 2021. I contracted for the installation of 21 windows, so all the house windows would match. I now have 3 different style windows installed in the house. I believe Built-Rite should place a greater emphasis on replacing the window damaged by their installers in January of 2021.

    Business Response

    Date: 12/21/2022

    The supply chain has been a horror, added to that are 2 mitigating factors, we stopped buying windows from Alside because o the service issues, which now made us a "persona non gratis" account. Our salesman quit and no one replaced him because we were no longer an active account. The  second issue is that Alside was sold to an investment company and service parts which were guaranteed are now chargeable. I have paid for all and any parts needed plus I bought 2 Provia windows for ***********************

    The same morning we received this complaint, we also got an email from Alside that  his parts are in.. 

     

    If ********************** wants the 2 Provia windows changed to Alside, I would be happy to oblige.

    I am out on a medical leave but I believe **** has set up the service.

     

    Please let me know what else we can do.

    *****************************

    President

    Built-Rite Window Corp.

    Customer Answer

    Date: 01/05/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The windows installed now work properly and I do not require further changes.

    Regards,

    ***********************************

Built-Rite Window Corp is BBB Accredited.

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