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Business Profile

New Car Dealers

Matt Blatt Kia of Toms River
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BBB Accredited BusinessA-Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • David G.

    Date: 06/16/2025

    Im pretty sure this is the worst Ive ever been treated by a dealership. We made a deal over the phone after test driving a Sorento plug in hybrid a few days prior. I discovered before we picked the vehicle up that it had two recalls from 6 months ago that were not completed. I called my salesman **** and told him I didnt want to pick the vehicle up until the recalls are complete. He said it would be taken care of. When I came in that Saturday to pick the car up only one of the recalls were completed because they were waiting on parts. I also noticed there were these pretty bad scuff marks in the cup holders that I wanted fixed. I was working with sales managerJohn that day. They didnt really want to fix the cup holders and wanted me to bring the car back for the recalls. Who wants to buy a new car thats still needs recall work done? We agreed they would fix the cup holders and do the recall and I could pick the vehicleup when all that was done. I got a call from *** that Tuesday and he said the cup holders were fixed and looked perfect. I asked *** if I could leave a deposit for the vehicle and he said he would let **** know.**** called me later in the day andtold me the parts for the recall would be in on Wednesday. We set up a time on Friday for me to pick up the ********** thinking were all good. **** calls me that Wednesday and tells me the vehicle was SOLD on Tuesday. How does that happen? How could you treat a customer that way after I put all this time and energy into this? I just cant believe a dealership could treat a person this way. I forgot to mention *** called me after I left on June 7th and was really trying to minimize the damage to the cup holders.

  • Tarek A

    Date: 04/24/2024

    On April 16/24 called to inquire about car Im interested in please take look to how Matt ****************** respect there customers services .***** replied and contact me with **** :?Hello *****! I'm *********************, a sales assistant at Matt ****************** **** I'm thrilled to hear of your interest in our 2016 ****** Highlander AWD 4dr V6 Limited, stock #K240898B. This pre-owned vehicle is currently available. Could you please let me know a day and time that works best for you to come in for a test drive? We're open until 8:00 PM today, and from 9:00 AM to 8:00 PM from Wednesday to Friday, and 9:00 AM to 7:00 PM on Saturday. Looking forward to hearing from you!********************* **** ****************** ********************** Hey *****,I'm **** with **** ****************** **** I saw you were interested in the 2016 ****** Highlander. Solid choice! ????Would you like to schedule a test drive?Please give me a call or email me back with a *********** of your choice! I'll be waiting for your reply.Looking forward to assisting you!Thank you,******************* **** ****************** ********************** Why **** ******************?Replied Hi **** Is three pm ok ? Thank you ?the car is not here yet but if you wanted to come in to work a deal you definitely can ***************** Replied Ill wait until the car arrives? Thank you Than Mr general manager involved next day Good morning *****, My name is *** and Im the General Manager at our Matt ****************** Kia location. I wanted to personally reach out to see if there was anything I could do to help finalize your deal? Again, thank you for your time and I look forward to your response.Thank you,********************************* **** ****************** *********** day from what I am being told at latest would be early next week ******************* **** ****************** ********************** Why Matt ******************?No one called me I contact ***** Hey *****, I do apologize. the car is no longer available, it was bought sight unseen while in transit ********************* **** ****************** ********************** Why Matt ******************?

Matt Blatt Kia of Toms River is BBB Accredited.

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