Complaints

This profile includes complaints for Red Bank Veterinary Hospital-Tinton Falls's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Red Bank Veterinary Hospital-Tinton Falls has 2 locations, listed below.

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  Red Bank Veterinary Hospital-Tinton Falls

  197 Hance Ave Tinton Falls, NJ 07724-2764

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  Red Bank Veterinary Hospital-Tinton Falls

  649 US Highway 206 Hillsborough, NJ 08844-1520

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my distressed pregnant cat to this place as I thought they were specialists. They did nothing for my cat and just put her on oxygen with the per day charge at the hospital. After 2 days they began offering me different procedures, like I was choosing from the menu at an expensive restaurant- would you like us to look into her lungs or would you like us to examine her stomach, would you like us to give her steroids or antibiotics or both. Then they offered stomach tube. Then they offered a bunch of other procedures by their "specialists". In the end they offered me to eutonuze my cat. I just took her home (thanks God I didn't listen to their "specialists and the cat recovered by herself. They were offering all these unnecessary procedures that showed their lack of knowledge and lack of professionalism and their eager desire to charge $$$. I believe they have a business plan to wrip--off every poor pet owner a minimum of $10,000. I paid $9000 with the credit line (which I'm still paying off a year later). And they added $3500 out of nowhere and put it into collection. This place is a legal fraud. They need to be shut down and it's a shame of so called veterinarian doctors to be associated with a place like this. These vets are not animal specialists, they are money collecting specialists. And the government allowes this organization to exist and to advertise at pet shows and thrive. Look at all of the crying people at their parking lot. They probably also wrip them off $10,000 and then offered to euthanize their animal and people agreed. These people should not be called veterinary doctors. They should be called cold hearted mafia, legal criminals who don't care about animals or people and only care about dollars. I'm lookint into reporting them to higher agencies in ** and to shut them down. This is a legalized money laundering fraud business. I'll be writing to the ** government and to the local authorities of ********.

  Business Response

  Date: 05/03/2023

  To whom it may concern:   We regret this client was not pleased with our services.  We are very happy to hear the patient has recovered and hopefully continues to do well.  We reviewed this client's concerns after her cat was discharged, and at that time and as of today, we continue to feel everything done for the patient was medically appropriate and done in the patient's best interest.  The communication was good between the client and our medical staff.  Because it is felt everything was done medically appropriate with good communications between the medical staff and the client, it is felt a refund is still not warranted. 

  Customer Answer

  Date: 05/03/2023

  
  Complaint: 19949794
  
  I am rejecting this response because:
  
   I arrived with the cat to specifically do a procedure (endoscopy) to check if something was stuck in her stomach which caused her hiccups and difficulty breathing. ************ didn't have any means or equipment to do it. 

  The procedure was estimated at $3000 on the phone. Instead of doing the procedure, the cat was put on oxygen with around **** charge per day. ************ could have put her on oxygen for the fraction of this price. 

  When I arrived on Monday to pick my cat up thinking that endoscopy was.done, I was told that the cat was on oxigen all this time and procedire wasnt done over the weekend and that now I have extra charges for "care". 

  ************ called them and was trying to convince the doctor to do the procedure but the doctor at the ******** Vetirinary wouldnt even listen to my vet. She just thought she was "the last instance and that she knew better". She assigned cardiogram with the specialist which turned out to be NORMAL and WAS NOT Medically necessary. 

  Then she offered me many times to eutenize my cat or to continue other costly procedures. She manupulated me into opening carecredit accoint and she kept offering procedure after procedre until they have reached a maximum available credit on my carecredit account of $10,000. Then she offered me to do "pay later" option and charged another $3750 on top for additional procedures - for what? Not sure what that charge was. The cat was in their custody and the vet continued doing procedures and adding to the bill. She offered me to do a feeding tube on her for extra $4000 on top of the previous charges or to eutinize. 

  I just took her home and the cat recovered. Without any feeding tube or any other procedures.  

  if I kept her in the ******** and listened to their manipulative specialist, the cat could have died from feeding tube procedure and from the stress of being under anestesia many times. I'm so glad that I didn't listen to their "specialist". 

  They  play on innocent people's feelings manipulating them into unnecessary procedures. 

  I also filed complaint with the consumer affairs and making public my experience  in local groups and websites. 

  I strongly believe that they need to be investigated and stopped.. 

  
  Regards,
  
  *********************************