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Business Profile

Not Elsewhere Classified

World Subaru

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Not Elsewhere Classified.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a vehicle from world Subaru on April 24,2024. As of today 6/19/2024 I still have not received my registration(55 days and counting). Made numerous phone calls which were never returning.made in person visits where I was promised a return call to check on the status of my registration. Never received a return call.All vehicles in ** must be registered within 60 days. Time is running out.I want my registration.

  • Initial Complaint

    Date:05/26/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Complaint: 21763125

    I am rejecting this response because:

    The transmission was in perfect working order when brought in to this business to have a valve that was under warranty replaced. During this replacement the repair shop did internal damage to the transmission, then tried to say it was an existing condition. Prior to bringing in to them two independent diagnostics were performed on the vehicle, one by Open Road Subaru of ***********, ** and the other by AAA of ***********, **. No transmission issues were found by either. The transmission damage was done by this shoddy repair shop and they do not want to take responsibility!

    Regards,

    *****************************aid that was unacceptable to us they said "Your Choice" and gave us the broken car back.

    Business Response

    Date: 06/12/2024

    Initial Response:  The vehicle in question came in with a check engine light on and other warning lights on dash. One of the codes was internal to the valve body.We were able to replace the valve body at no charge. During the multi point inspection an oil leak was found (a video of said oil leak exists and was provided to customer) which they approved. Unfortunately further damage was already done to transmission that was unable to be detected until after valve body replacement happened. We have been advocating for customer through ********************** of America who subsequently denied replacement of the transmission at no cost.They offered $1000.00 toward the transmission replacement or to purchase another vehicle. Nothing during this vehicle visit was done incorrectly besides a vehicle with ******* miles needing a transmission due to internal failure.

    Update:

    At the dealership level we do not have access to any communications between the customer and the customer advocacy department. As per the repair the vehicle is outside of the manufactures warranty and no wrongdoing by the dealership on this vehicle needing a transmission. I will make a one-time goodwill offer to this customer to have the transmission replaced which cost $7943.02 and he would be responsible for $2500.00 plus tax $165.63 totaling $2665.63. That offer would be in place of the $1000.00 offer by Subaru of America not to be combined. Please let me know how the customer would like to proceed, or he can reach out to me directly. Thanks, and let me know if anything further is needed. 

    The customer rejected both offers.

    Business Response

    Date: 06/06/2024

    The vehicle in question came in with a check engine light on and other warning lights on dash. One of the codes was internal to the valve body.We were able to replace the valve body at no charge. During the multi point inspection an oil leak was found (a video of said oil leak exists and was provided to customer) which they approved. Unfortunately further damage was already done to transmission that was unable to be detected until after valve body replacement happened. We have been advocating for customer through ********************** of America who subsequently denied replacement of the transmission at no cost.They offered $1000.00 toward the transmission replacement or to purchase another vehicle. Nothing during this vehicle visit was done incorrectly besides a vehicle with ******* miles needing a transmission due to internal failure.

    Please let me know if further details are needed. 

    Customer Answer

    Date: 06/12/2024


    Complaint: 21763125

    I am rejecting this response because:

    This dealership was completely responsible for further damage to the vehicles transmission, this is evident by two repair shops giving this cars diagnosis just prior to bringing it into World Subaru. One of them being a certified Subaru dealership. Neither of which found any transmission issues. The car was working fine except for the dashboard warning lights when we brought it in to World Subaru. Why should I bring my vehicle in to them for a routine repair that was at no cost, and pay them over $3000 to fix a transmission that was working fine when I brought it in to them??

     

     



    Regards,

    *****************************

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received notice that my case has been closed by BBB due to my lack of response. My apologies for not getting back on time - I have been travelling internationally in that period. If it is possible, could my case resolution be changed to indicate that I am satisfied with the business response? They did end up doing as I requested, so filing with the BBB was the necessary step to reach resolution to my issue. 

    I appreciate your support through this process. 


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *************************ip go unaddressed.I am seeking BBB assistance to get the title to my vehicle as the dealership has stopped communicating with me about it.

    Business Response

    Date: 06/07/2024

    Title being overnighted to client today.  We apologized for the length, but he did have a clear line of communication with the store.  Doesn't negate the issue existing however. 

World Subaru is NOT a BBB Accredited Business.

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